Manager, Social Commerce

Digitas North America; Chicago (IL); Presencial; USD 81.000 - 117.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

401k

Paid time off

Descripción de la vacante

Digitas North America is seeking a Manager, Social Commerce to lead day-to-day TikTok Shop programs and optimize performance for key client accounts. You will manage activations, analyze results, and drive operational excellence across internal teams and external partners.

The role requires hands-on experience with TikTok Shop, strong analytics, and the ability to build compelling client presentations while coordinating multi-channel campaigns in a fast-paced agency environment in Chicago.

Formación

• 3-5+ years of experience in social commerce or related fields.
• Hands-on TikTok Shop program management experience.
• Experience with commerce intelligence tools like FastMoss, Euka, Creator Marketplace.
• Strong analytical mindset with ability to interpret performance data and translate insights.

Responsabilidades

• Support the execution of social commerce programs across platforms, driving performance across content, creators, and commerce initiatives.
• Assist with day-to-day management of assigned social commerce accounts and projects.
• Support cross-functional execution across internal teams to ensure successful program delivery.
• Work within TikTok Shop Seller Center, Affiliate Center, Creator Marketplace, and related tools for campaign activation and ongoing management.
• Assist with shop operations including product setup, assortment management, promotion configuration, merchandising updates, and troubleshooting.
• Monitor campaign, creator, and shop performance and surface insights for optimization.
• Build client-facing presentations, reporting recaps, and performance summaries.
• Support promotional planning, campaigns, tentpole moments, and platform activations.
• Collaborate with social strategy to monitor trends, creators, and emerging capabilities.
• Partner with internal teams, platform reps, and external partners for successful execution.
• Help build and maintain operational workflows, trackers, and best practices across social commerce programs.
• Manage multiple projects in a fast-paced, collaborative agency environment.
• Support TikTok Shop launches, onboarding activities, and platform setup requirements.
• Collaborate with data & analytics to track KPIs and support reporting efforts.
• Execute ad hoc platform research and performance analyses as needed.

Conocimientos

TikTok Shop management

Social commerce experience

Analytics

Presentations and storytelling

Project management

Cross-functional collaboration

Self-motivation

Creator economy interest

Herramientas

FastMoss

Euka

Creator Marketplace

Descripción del empleo

Company Description

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.

Overview

Manager, Social Commerce

We're looking for an outstanding Manager, Social Commerce, to support the day-to-day execution and performance of social commerce programs, primarily across TikTok Shop, for key client accounts. This role is responsible for helping bring social commerce strategies to life through hands-on platform management, program execution, reporting, and operational support. You will partner closely with Social Commerce leadership and cross-functional teams to ensure programs are launched efficiently, optimized against performance goals, and delivered successfully.

Sound like you? Read on.

Responsibilities

As Manager, Social Commerce, you'll help clients navigate the evolving social commerce landscape by supporting campaign activation, managing operational workstreams, analyzing performance, and identifying opportunities to improve program effectiveness. The ideal candidate is highly organized, detail-oriented, proactive, and excited to build expertise within the creator commerce and social commerce ecosystem

Day To Day Your Role Includes

• Supporting the execution of social commerce programs across platforms, helping drive performance across content, creators, and commerce initiatives
• Assisting with day-to-day management of assigned social commerce accounts and projects
• Supporting cross-functional execution across internal teams (social strategy, creator, analytics, paid social, commerce operations, etc.) to ensure successful program delivery
• Working directly within TikTok Shop Seller Center, Affiliate Center, Creator Marketplace, and related platform tools to support campaign activation and ongoing management
• Assisting with shop operations including product setup, assortment management, promotion configuration, merchandising updates, and troubleshooting
• Monitoring campaign, creator, and shop performance and surfacing insights and optimization opportunities to account leads
• Building client-facing presentations, reporting recaps, competitive analyses, and performance summaries
• Supporting promotional planning, campaign launches, tentpole moments, and platform activations
• Collaborating with the social strategy team to monitor platform trends, creator activity, and emerging commerce capabilities
• Partnering closely with internal teams, platform representatives, and external partners to support successful execution of programs
• Helping build and maintain operational workflows, trackers, and best practices across social commerce programs
• Managing multiple projects and priorities simultaneously within a fast-paced, highly collaborative agency environment
• Supporting TikTok Shop launches, onboarding activities, and platform setup requirements
• Collaborating with the data & analytics team to track key performance metrics (engagement, conversion, sales impact) and support reporting efforts
• Executing ad hoc platform research, performance analysis, and operational requests as the social commerce landscape continues to evolve

Qualifications

• 3-5+ years of experience in social commerce, influencer marketing, e-commerce, affiliate marketing, or related fields
• Hands‑on experience managing TikTok Shop programs, including Seller Center, affiliate programs, creator partnerships, shop operations, and performance optimization
• Experience using commerce and marketplace intelligence tools such as FastMoss, Euka, Creator Marketplace, or similar platforms
• Strong analytical mindset with the ability to interpret performance data, identify trends, and translate insights into actionable recommendations
• Exceptional presentation development, storytelling, and communication skills with the ability to build clear, client‑ready decks and performance recaps
• Strong project management and organizational skills with the ability to manage multiple priorities in a fast‑paced environment
• Passion for social commerce, the creator economy, and emerging platform innovations
• Ability to collaborate effectively across internal teams, external partners, and clients while maintaining a proactive, solutions‑oriented approach
• Self‑starter with a willingness to learn, grow, and deepen expertise within the evolving social commerce landscape

Additional Information

Digitas is an equal opportunity employer.

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $81,225.00 - USD $116,655.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third‑party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/15/2026.