Manager SM Process Optimization

CITG; Houston (TX); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Remote work options

9/80 schedule

Annual vacation incentive

Paid vacation

401(k) match

Pension plan

Life insurance

Health plans

Job summary

CITGO Petroleum Corporation is seeking a Manager, S&M Process Optimization to lead a high‑impact team focused on process improvements across Supply & Marketing. You will use CITGO tools and Power Platform to design scalable analytics and automation solutions that reduce cost and risk while enabling revenue growth.

This role requires strong leadership, strategic thinking, and collaboration with IT and business stakeholders.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Information Systems, or a related field required; Master's preferred.
• 13 years with a Bachelor's degree; 11 years with a Master's degree.
• Experience in business performance improvement, process optimization, analytics initiatives, and compliance programs.
• Preferred industry experience in Supply & Marketing and/or the energy sector.
• Proven leadership experience managing teams and leading cross-functional, multi-disciplinary projects.
• Strong track record of delivering measurable business outcomes.
• Advanced analytical and problem-solving skills, including process mapping, business case development, and performance measurement.
• Proficiency with data and analytics tools such as Power BI, Azure Synapse Analytics, and Alteryx.
• Experience with automation technologies including RPA, Power Automate, and Copilot agents.
• Working knowledge of ERP, ETRM, and CRM platforms.
• Strong communication and stakeholder management skills with the ability to influence decision-making.
• Demonstrated ability to build effective partnerships across business and IT teams.
• Experience collaborating with IT to define requirements, evaluate and select technical solutions, and implement platforms.
• Familiarity with regulatory and compliance frameworks related to supply, marketing, and trading operations.
• Professional certifications such as Lean Six Sigma or PMP are highly desirable.
• Forward-thinking mindset with ability to research emerging technologies and drive modernization.

Responsibilities

• Lead and inspire a high-performing team of process optimization professionals using Power Apps, Power Platform, and CITGO tools.
• Act as a visible change leader; articulate vision and drive adoption of optimization initiatives across the organization.
• Partner with Supply & Marketing to identify, prioritize, and execute initiatives delivering measurable value.
• Drive cross-functional initiatives from concept to execution to improve efficiency, reduce costs, mitigate risk, and grow revenue.
• Rapidly assess and deconstruct complex processes; apply quantitative analysis to implement scalable improvements.
• Ensure integrity and compliance across initiatives, aligning with regulatory requirements and enterprise frameworks.
• Collaborate with IT to unlock data power, define requirements, enable analytics, and develop scalable solutions.
• Shape future process optimization strategies in partnership with IT and enterprise priorities.
• Stay ahead of the curve by exploring new technologies and industry developments to expand expertise and impact.

Skills

Leadership

Cross-functional leadership

Strategic thinking

Analytical thinking

Communication

Stakeholder management

Change management

Project management

Problem solving

Education

Bachelor's degree in Business Administration, Engineering, Information Systems, or related field

Master's degree preferred

Tools

Power BI

Azure Synapse Analytics

Alteryx

RPA

Microsoft Power Automate

Copilot agents

ERP systems

ETRM systems

CRM platforms

Power Apps

Power Platform

Job description

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CITGO Petroleum Corporation is a recognized leader in the refining industry and operates under the well-known CITGO brand. CITGO owns and operates three refineries located in Lake Charles, LA.; Lemont, IL.; and Corpus Christi, TX, and wholly and/or jointly owns 38 active terminals, six pipelines and three lubricants blending and packaging plants. With approximately 3,300 employees and a combined crude capacity of approximately 807,000 barrels-per-day (bpd), positions CITGO as one of the best-branded supplier companies in the industry.

At CITGO our people are our most important resource. Our core values are Safety, Integrity, Respect, Accountability, and Care.

Job Summary

At CITGO, Supply & Marketing (S&M) is where strategy, performance, and innovation come together to power our business forward. We deliver a competitive advantage through the strategic sourcing of high-quality hydrocarbons and the reliable, efficient, and responsible delivery of refined petroleum products to our customers. Through advanced optimization, coordination, and partnerships, we help drive enterprise performance while upholding the highest standards of quality, integrity, and compliance.

As Manager, S&M Process Optimization, you will take on a highly visible leadership role within the S&M Business Performance and Compliance team, helping shape how work gets done across Supply & Marketing. This is an opportunity to lead a team focused on delivering measurable business value by leveraging existing CITGO technology and tools to improve efficiency, reduceg cost and risk exposure, and support revenue growth.

This role is ideal for a leader who combines a passion for delivering results with an innate curiosity for emerging technology—someone who actively seeks out innovative solutions and transforms them into practical, scalable business improvements.

Success requires the ability to combine continuous improvement principles with strong technical acumen and hands-on problem-solving to design, build, and deploy practical, scalable solutions. Working across Supply & Marketing and IT, you will help build strong data foundations, rapidly develop analytics and automation solutions, and accelerate value realization through process optimization.

If you are energized by the opportunity to solve complex business challenges, lead meaningful change, and influence the adoption of next-generation tools and technologies, this role offers the chance to make a lasting impact on CITGO’s performance in an increasingly dynamic energy landscape.

Minimum Qualifications

Bachelor's degree in Business Administration, Engineering, Information Systems, or a related field required; Master's degree preferred.Minimum experience requirements:

• 13 years with a Bachelor's degree
• 11 years with a Master's degree

Extensive experience driving:

• Business performance improvement
• Process optimization
• Analytics initiatives
• Compliance programs

Preferred industry experience in Supply & Marketing and/or the energy sector.

Proven leadership experience managing teams and leading cross-functional, multi-disciplinary projects.

Strong track record of delivering measurable business outcomes.

Advanced analytical and problem-solving skills, including:

• Process mapping
• Business case development
• Performance measurement and results analysis

Proficiency with data and analytics tools such as:

• Power BI
• Azure Synapse Analytics
• Alteryx

Experience with automation technologies, including:

• Robotic Process Automation (RPA)
• Microsoft Power Automate
• Copilot agents

Working knowledge of enterprise business systems, including:

• ERP systems
• ETRM systems
• CRM platforms

Strong communication and stakeholder management skills with the ability to influence decision-making.

Demonstrated ability to build effective partnerships across business and IT teams.

Experience collaborating with IT to:

• Define business requirements
• Evaluate and select technical solutions
• Implement technology platforms

Familiarity with regulatory and compliance frameworks related to supply, marketing, and trading operations preferred.

Professional certifications such as Lean Six Sigma, PMP, or similar process improvement credentials are highly desirable.

Forward-thinking and innovative mindset with the ability to:

• Research emerging technologies
• Evaluate industry best practices
• Recommend solutions that improve business performance and operational efficiency.

Job Duties

Lead and inspire a high-performing team of process optimization professionals—coaching, mentoring, and developing expertise in leveraging Power Apps, Power Platform, and existing CITGO technologies to foster a culture of continuous improvement, innovation, and accountability.

Act as a visible change leader, championing transformation by clearly articulating vision, building buy-in, working through roadblocks and driving adoption of optimization initiatives across the organization.

Partner closely with Supply & Marketing stakeholders to identify, prioritize, and execute initiatives that deliver measurable business value— maximizing the use of existing CITGO systems, data, and digital capabilities to enhance performance across operations and the marketplace.

Drive complex, cross-functional initiatives from concept to execution, ensuring successful delivery of targeted outcomes related to efficiency, cost reduction, risk mitigation, and revenue growth.

Job Duties II

Rapidly assess and deconstruct complex business processes , applying quantitative analysis, stakeholdeer insights and available CITGO tools and technologies to identify inefficiencies and implement scalable, sustainable improvements.Ensure integrity and compliance across all initiatives, designing solutions that align with regulatory requirements, company policies, governance standards, and approved enterprise technology frameworks.

Collaborate with IT to unlock the power of data, defining requirements, enabling advanced analytics, and leveraging automation tools and other CITGO approved technologies to to develop scalable process optimization solutions.Shape the future of process optimization at CITGO by influencing long-term technology and tool adoption strategies in partnership with IT, aligning with enterprise priorities

Stay ahead of the curve, proactively exploring new technologies, tools, and industry developments to expand expertise and drive continuous improvement. Embrace opportunities to learn, adapt, and apply emerging capabilities that enhance operational effectiveness and support CITGO's digital transformation efforts.

Job duties displayed above are not all-inclusive, site-specific responsibilities may be assigned.

Here are the incentives we offer:

• Remote Work options available for eligible positions
• Options are department and/or location specific
• 9/80 Work Schedule Option (where applicable)
• Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees
• Paid Vacation Time
• Company-Paid Holidays
• Caregiver Leave
• Excellent 401(k) Match
• Pension Plan
• Company-Paid Sick Leave and Long-Term Disability
• Medical, Dental, & Vision Plans; FSA and HSA options
• Company-Paid Life Insurance for Active Employees
• Healthy Rewards Program
• Service Awards Program
• Educational Assistance Plan
• Dependent Children Scholarships
• Reimbursement for Gym Membership
• Employee Discount Programs
• On-site Health Clinic (select locations)
• On-site Cafeteria (select locations)
• On-site Credit Union and ATM (Corporate office only)
• On-site Fitness Center (select locations)

PLEASE NOTE ALL JOBS DO NOT QUALIFY FOR ALL PERKS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.