Manager, Site Reliability Engineering (Cloud & On-Prem)
Disney Experiences
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Job summary
Disney Experiences is seeking a Manager of Site Reliability & Systems Engineering to lead a global team supporting shipboard and shoreside infrastructure. You will oversee reliability, observability, and platforms across on-prem and cloud environments, partnering with Security, Software Engineering, and Product teams to ensure 24/7 operations.
You will manage budgets, drive automation, and advance CI/CD practices while aligning with enterprise standards and business priorities.
Qualifications
- 8+ years of related technology experience.
- Experience leading and developing technical teams.
- Experience with on-premises and cloud infrastructure.
- Strong Site Reliability Engineering, observability, DevOps, automation, and highly available systems.
- Experience supporting global/24/7 operations across locations/time zones.
- Experience with CI/CD tools (GitLab, CodeBuild/Deploy/Pipeline, Azure DevOps).
- Knowledge of container/server architectures in hybrid environments.
- Familiarity with ITIL or related frameworks.
Responsibilities
- Lead and grow a high-performing team of SREs and Systems Engineers.
- Oversee 24/7 monitoring, observability, reliability and systems engineering.
- Design, provision, and support infrastructure across on-prem and cloud.
- Advance Observability, DevOps, automation, and SRE practices.
- Support web/mobile apps, POS, payments, reservations, and safety systems.
- Drive infrastructure automation and CI/CD pipelines.
- Oversee Kubernetes, OS, databases, and network infra.
- Coordinate with shipboard/shoreline teams across time zones.
- Manage budgets, forecasting, and related financials.
- Provide strategic technology recommendations aligned with standards.
Skills
Education
Tools
Job description
“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands, with a focus on Disney Signature Experiences (DSE) — including Disney Cruise Line (DCL), Adventures by Disney (ABD), National Geographic Expeditions, Aulani, a Disney Resort & Spa, and Disney Vacation Club.
“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands, with a focus on Disney Signature Experiences (DSE) — including Disney Cruise Line (DCL), Adventures by Disney (ABD), National Geographic Expeditions, Aulani, a Disney Resort & Spa, and Disney Vacation Club.
We are responsible for the end-to-end digital and physical Guest experience for technology & digital-led initiatives supporting Disney Signature Experiences (DSE), with a specific focus on global operations spanning shipboard and shoreside systems, guest-facing applications, and Cast Member and crew operational tools across international itineraries and time zones.
This role sits in the Infrastructure and Technical Operations organization within Disney Signature Experiences (DSE), overseeing both Site Reliability Engineering and Systems Engineering functions. It works closely with global operations teams, shipboard IT, and Cast Members across DSE, as well as partner teams across Disney Experiences (DX).
The Manager, Site Reliability & Systems Engineering will report to the Sr. Manager, Site Reliability Engineering, Infrastructure and Technical Operations.
The Manager will lead a team of Site Reliability Engineers (SRE) supporting Disney Signature Experiences (DSE) global technology operations. This team is responsible for the reliability, availability, observability, and infrastructure supporting guest-facing and operational systems across shipboard and shoreside environments.
This leader will manage and develop a diverse technical team while partnering with Infrastructure and Technical Operations, Security, Software Engineering, Product Management, and other Disney Experiences teams to support 24/7 global operations.
- Lead, develop, and grow a high-performing team of Site Reliability and Systems Engineers, including hiring, onboarding, performance management, career development, and succession planning.
- Oversee 24/7 monitoring, observability, reliability, and systems engineering across shipboard, shoreside, and guest-facing technology environments.
- Lead the design, provisioning, and support of infrastructure across both on-premises datacenters and cloud platforms.
- Advance Observability, DevOps, automation, and Site Reliability Engineering practices across DSE.
- Oversee infrastructure and platforms supporting web and mobile applications, POS systems, payments, reservations, safety systems, and order management.
- Drive infrastructure automation, CI/CD pipelines, telemetry, monitoring, and highly reliable systems that support global operations.
- Oversee Kubernetes, operating systems, databases, network infrastructure, and related technologies.
- Partner with shipboard and shoreside teams to maintain technology reliability across international locations and time zones.
- Manage team budgets, forecasting, billing, and related financial processes.
- Support technical planning, estimation, and strategic technology recommendations while ensuring alignment with enterprise standards and business priorities.
- 8+ years of related technology experience.
- Proven experience leading and developing technical teams, including hiring, performance management, coaching, and career development.
- Demonstrated experience supporting and managing both on-premises and cloud-based infrastructure. Candidates must be comfortable working across both environments.
- Strong experience with Site Reliability Engineering, observability, DevOps, automation, and highly available systems.
- Experience supporting global and/or 24/7 technology operations across multiple locations and time zones.
- Experience with CI/CD technologies such as GitLab, AWS CodeBuild, CodeDeploy, CodePipeline, and/or Azure DevOps.
- Experience with infrastructure automation and configuration management tools such as Terraform, CloudFormation, Ansible, and Chef.
- Working knowledge of Kubernetes, Rancher, VMware, and infrastructure provisioning.
- Experience supporting SQL and Oracle technologies.
- Strong knowledge of web technologies, source control, and enterprise infrastructure.
- Strong communication, people leadership, and change-management skills.
- Commitment to building a collaborative, inclusive, and high-performing team culture.
- Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Electrical/Electronics Engineering, a related field, and/or equivalent work experience.
- Deep understanding of container and server architectures across on-premises and cloud environments.
- Experience with AWS and/or Google Cloud Platform (GCP).
- Experience supporting cruise line, maritime, travel, or hospitality technology operations.
- Experience managing cross-functional and/or globally distributed technical teams.
- Familiarity with ITIL or related IT service management frameworks.
- Relevant certifications in AWS, Azure, GCP, VMware, Kubernetes, Terraform, Red Hat, Ansible, Datadog, Splunk, Grafana, or related technologies.
Relevant technical certifications are preferred, including:
- AWS Solutions Architect, SysOps Administrator, or DevOps Engineer
- Google Cloud Professional Cloud Architect or Cloud DevOps Engineer
- Microsoft Azure Administrator, DevOps Engineer, or Solutions Architect
- CKA, CKAD, or CKS
- HashiCorp Terraform Associate
- Red Hat RHCE or RHCSA
- Relevant observability certifications such as Datadog, Splunk, or Grafana
#TECHATDISNEY
PAY TRANSPARENCY
The hiring range for this position in Orlando, FL is $165,900 to $222,400 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.
To learn more about Disney's guidelines on the use of AI for candidates.
Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
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