Manager, Site Reliability Engineering
Oracle
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Job summary
Oracle is seeking an experienced Site Reliability Engineer to design and oversee reliable, scalable infrastructure and services in Reston, VA. The role emphasizes collaboration with software engineering teams to forecast capacity, optimize operations, and implement automation.
The candidate will lead incident response, perform root-cause analyses, and mentor team members in best practices for reliability and performance monitoring.
Qualifications
- 8 years of experience in software engineering, infrastructure management, or related field.
- Bachelor's Degree in Computer Science, Engineering, or related field OR equivalent.
- Master's Degree in Computer Science, Engineering, or related field AND 3–5 years of experience.
Responsibilities
- Designs and architects infrastructure and services for reliability and functionality.
- Provides day-to-day direction to forecast demands and ensure resources.
- Collaborates with software development to create reliable, scalable infrastructures.
- Advises on data collection and optimization of operations and reliability.
- Leads incident response activities and root cause analyses where applicable.
- Educates team members on automation and post-mortem procedures.
- Reviews health and performance reports and communicates findings.
Skills
Education
Job description
Supports team members in designing and architecting infrastructure and service for reliability and functionality. Provides day-to-day direction to help forecast demands and ensure systems have adequate resources. Assists with collaboration between team members and the software development team to create reliable, scalable infrastructures. Advises on data collection, optimizing operations and infrastructure reliability. Aids in incident response activities to ensure service reliability. Reviews health and performance reports. Trains team members to identify automation. Trains team members to communicate and understand the impact of changes. Serves as an escalation point for incidents and reviews documentation. Enables team members to experiment with new technology, execute improvements, build site reliability knowledge, and provide clear data.
Supports team members in designing and architecting infrastructure and service for reliability and functionality. Provides day-to-day direction to help forecast demands and ensure systems have adequate resources. Assists with collaboration between team members and the software development team to create reliable, scalable infrastructures. Advises on data collection, optimizing operations and infrastructure reliability. Aids in incident response activities to ensure service reliability. Reviews health and performance reports. Trains team members to identify automation. Trains team members to communicate and understand the impact of changes. Serves as an escalation point for incidents and reviews documentation. Enables team members to experiment with new technology, execute improvements, build site reliability knowledge, and provide clear data.
- Supports team members designing and architecting infrastructure and/or service according to terms for reliability and functionality.
- Supervises immediate team members and provides day-to-day direction to help forecast demands for infrastructure and respond to capacity needs, ensuring systems have sufficient resources to handle current and future workloads.
- Assists team members in collaborating with the software development team to develop infrastructures and features that are reliable and scalable according to deployment requirements.
- Develops team members' ability to identify opportunities for and drive prototyping (e.g., testing new applications or infrastructures, assisting in onboarding).
- Advises team members on performing data collection, triage, technical analysis, and redirection and recommends methods to maintain and optimize operations and infrastructure reliability.
- Provides support to team members monitoring services, ensuring they maintain up-to-date knowledge of performance and document their condition.
- Leverages working knowledge to aid team members in performing incident response, root cause analyses, and/or maintenance on assigned services (e.g., software installs, version upgrades, security updates, backup and recovery).
- Reviews health and performance reporting and recommends appropriate actions based on trends in data.
- Helps team members follow procedures to perform provisioning to support infrastructure, applications, and services.
- Educates team members on performing decommissioning (e.g., shutting down servers, removing data from databases) to remove objects that are no longer needed.
- Trains team to identify opportunities for automation and assesses potential benefits.
- Reviews automation tools or scripts developed by team members and provides feedback.
- Coaches team members to conduct testing to ensure automation performs the task correctly and produces expected results.
- Trains and enables team members to communicate the scale, capacity, security, performance attributes, and requirements of services and technology within and sometimes beyond immediate team.
- Reviews and helps team members understand the potential impact of infrastructure, feature, and tool changes, considering their impact on team operations.
- Serves as the team's escalation point for incidents and other moderately complex issues arising within Oracle services.
- Recommends methods to resolve technical issues spanning various services, coaching team members to investigate and debug products in order to reach SLOs (service level objectives).
- Reviews documentation for accuracy and trains team members to perform root cause analyses according to standard reporting methods.
- Coaches team members to independently perform post-mortem procedures to prevent incident reoccurrence.
- Enables team members to experiment with new tools and technologies and helps assess their potential impact on and improve infrastructure performance and reliability, ensuring adherence to security standards.
- Supervises the execution of improvements for performance bottlenecks and deployments to ensure efficient resource usage, speed, and scalability.
- Develops team members' knowledge of site reliability trends and shares new information to help them build, test, deploy and run services.
- Trains team members to perform analyses and provide clear data on production to contribute to business development decisions (e.g., design changes).
- Creates and owns the execution plan for the team's work and multiple projects or initiatives, monitoring timelines and budgets when applicable to ensure projects are completed on time and in adherence with requirements. Delegates work across the team and helps them prioritize their work. Identifies resource needs and adapts plans based on changing priorities and business needs.
- Strengthens collaborative partnerships across teams to align expectations and shared objectives. Guides team members to build relationships with business leaders, stakeholders, and/or customers to ensure effective collaboration. Practices active listening and asks insightful questions to promote an inclusive culture.
- Leads team to identify and address moderately complex operational and/or technical issues in accordance with standard practices, providing guidance as appropriate. Directs team to analyze data and/or information from multiple sources to troubleshoot moderately complex errors.
- Actively seeks learning opportunities for self and team to enhance knowledge and skills in key areas and remain current with industry advancements. Uses feedback and training to elevate personal and team skills, modeling a commitment to learning. Identifies skill gaps within the team and supports team members in learning opportunities by providing resources and fostering an environment that encourages knowledge-sharing.
- Identifies and recommends improvements as well as encourages team to share ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Reviews and provides feedback on team members' ideas and seeks input from others on alternative approaches and methods for improving work.
- Coaches and provides direction to team members in alignment with performance management processes, guidelines, and expectations. Facilitates goal setting discussions with team members, ensuring individual goals are aligned with broader team goals. Identifies development opportunities to help team members improve performance. Contributes to the talent acquisition pipeline by leading candidate interviews, assessing promotion eligibility, and managing talent resources.
8 years of experience in software engineering, infrastructure management, or related field
OR
Bachelor's Degree in Computer Science, Engineering, or related field AND 4 years of experience in software engineering, infrastructure management, or related field
OR
Master's Degree in Computer Science, Engineering, or related field AND 2 year of experience in software engineering, infrastructure management, or related field.
Data Analysis Demonstrated ability to analyze and interpret data to produce actionable business insights.
3 years of experience in automation.
3 years of experience in programming and/or scripting.
9 years of experience in software engineering, infrastructure management, or related field
OR
Bachelor's Degree in Computer Science, Engineering, or related field AND 5 years of experience in software engineering, infrastructure management, or related field
OR
Master's Degree in Computer Science, Engineering, or related field AND 3 years of experience in software engineering, infrastructure management, or related field
OR
Doctorate in Computer Science, Engineering, or related field AND 1 year of experience in software engineering, infrastructure management, or related field.
1 year of experience in a leadership role with or without direct reports.
1 year of experience working with operating budgets and/or project financials.
5 years of experience in automation.
5 years of experience in programming and/or scripting.
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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