Manager, Site Reliability Engineering

Delinea; Northern (KY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Bonus program

Retirement matching

Job summary

Delinea is seeking a hands-on Manager of Site Reliability Engineering to lead the SRE and DevOps engineers supporting Delinea products. This is a working manager role focused on people and work ownership across Azure and AWS environments, with on-call responsibilities and cross-zone coordination.

You will guide platform reliability, observability, and incident response as the team expands to FedRAMP High and broader Commercial Platform capabilities.

Qualifications

• 6+ years in Site Reliability Engineering, DevOps, or Cloud Operations, with demonstrated ownership of production SaaS systems.
• 2+ years of direct people leadership, including performance management, hiring, and coaching; experience managing contractors is desired.
• Hands-on production experience with the Delinea technology stack, including AKS, core Azure services (SQL, Redis, Service Bus, Blob Storage), AWS services (SES, EC2, RDS), WAF, Azure DevOps pipelines, Datadog, and Atlassian Jira Service Management.

Responsibilities

• Lead hands-on: review PRs, validate pipeline changes, tune monitors and dashboards, run Datadog queries, and troubleshoot production issues with engineers.
• Own availability and performance of Delinea Platform production environments across Azure and AWS (AKS, networking, data services, messaging, CDN/WAF).
• Manage a blended team: hire, onboard, coach full-time SRE engineers; direct contractors with scoped work and quality expectations.
• Lead a distributed team across time zones with meetings at appropriate hours and participate in on-call rotations.
• Carry pager as incident commander for Sev1/Sev2, coordinate responders, and communicate updates until resolution.
• Own end-to-end incident response: detection, triage, mitigation, RCA, preventive actions with owners and dates.
• Raise observability: define SLI/SLO, alerts, synthetic coverage, APM instrumentation, log hygiene and dashboards.
• Support FedRAMP/regulatory operations and expand to broader platforms over time.
• Reduce toil via automation; prioritize automation backlog alongside reliability work.
• Report operational health: present incident metrics and improvement plans to leadership.

Skills

SRE leadership

Incident command

Datadog observability

Azure Kubernetes Service

AWS & Azure

Terraform / IaC

On-call management

Team management

Tools

Datadog

Azure DevOps

Terraform

ARM/Bicep

Job description

About Delinea:

Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities including workforce, IT administrator, developers, and machines assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Summary:

Delinea is looking for a hands-on Manager of Site Reliability Engineering to lead the SRE and DevOps engineers supporting the Delinea products. This is a working manager role. You will be expected to lead people and lead work: writing and reviewing automation, digging into AKS and Azure telemetry, commanding Sev1 and Sev2 incidents, and improving the observability and deployment practices your team depends on.

The initial scope is the Platform SRE and DevOps team. Over time, the role is expected to expand to cover our FedRAMP High environment and the broader Commercial Platform footprint, so comfort operating in a regulated environment and a willingness to grow scope are essential.

You will lead a blended team of full-time engineers and contractors distributed across multiple time zones. Meeting your team inside their working hours is an expectation of the role. On-call participation is required.

What You Will Do:

• Lead hands-on. Spend a meaningful portion of your week in the environment: reviewing pull requests, validating pipeline changes, tuning monitors and dashboards, running queries in Datadog, and troubleshooting production issues alongside your engineers. This role does not sit above the work.

• Own availability and performance of the Delinea Platform production environments across Azure and AWS, including AKS workloads, ingress and networking, data services, messaging, and CDN or WAF layers.

• Manage a blended team. Hire, onboard, coach, and develop full-time SRE engineers. Direct and manage contractor resources, including scoping work, setting quality expectations, and reviewing deliverables.

• Lead a distributed team. Run one-on-ones, standups, and planning sessions at times that work for engineers in other geographies.

• Participate in on-call. Carry the pager as part of the rotation, act as incident commander for Sev1 and Sev2 events, drive engagement of the right responders, and own communication cadence with support, engineering, and leadership until resolution.

• Command incident response end to end. Own detection, triage, mitigation, customer-facing status communication, and post-incident review. Ensure RCAs are written to a customer-ready standard, preventative actions have owners and target dates, and those actions are driven to closure.

• Raise the observability bar. Improve detection coverage so that issues are found by our monitoring rather than by a customer ticket. Own SLI and SLO definition, alert quality and noise reduction, synthetic coverage, APM instrumentation, log hygiene, and dashboard standards.

• Support FedRAMP and regulated operations. Grow into supporting our FedRAMP High environment, including change control discipline, evidence collection, boundary awareness, and the operational differences between government and commercial environments.

• Reduce toil through automation. Set the expectation that repeat manual work becomes code. Prioritize automation backlog alongside project and reliability work.

• Report on operational health. Produce and present incident metrics, trends, and reliability commitments to leadership, and translate them into a concrete improvement plan.

What You Will Need:

• 6+ years in Site Reliability Engineering, DevOps, or Cloud Operations, with demonstrated ownership of production SaaS systems.

• 2+ years of direct people leadership, including performance management, hiring, and coaching. Experience managing contractors or an outsourced delivery team is desired.

• Current, hands-on production experience with the Delinea technology stack, including Azure Kubernetes Service, core Azure services (SQL, Redis, Service Bus, Blob Storage), AWS services (SES, EC2, RDS), WAF, Azure DevOps pipelines, Datadog, and Atlassian Jira Service Management.

• Hands-on experience across both Azure and AWS is required. You should be able to administer, troubleshoot, and reason about cost and security posture in each.

• Deep observability expertise. Demonstrated ownership of an observability framework at scale: metrics, logs, traces, synthetics, SLOs, and alerting strategy. Hands-on proficiency with Datadog or an equivalent platform, including APM trace analysis and log-based troubleshooting.

• Proven incident command. You have run major incidents as the incident commander, coordinated multiple responders under pressure, communicated to customers and executives during active impact, and authored the RCA afterward.

• Strong cloud networking and security fundamentals: load balancing, DNS, TLS and certificate lifecycle, firewalls, VPN, routing, and identity and access management.

• Automation and scripting ability in PowerShell, Python, Bash, or similar, plus practical infrastructure-as-code experience (Terraform, ARM, or Bicep).

• Practical experience with multi-region, multi-tenant SaaS architectures, including backup, redundancy, and disaster recovery approaches.

• Excellent written communication. You will write and approve customer-facing status updates and incident summaries under time pressure.

• Willingness and availability to work across time zones and to participate in an on-call rotation.

We Would Love to See

• Direct experience operating in a FedRAMP or other regulated environment (Azure Government, IL4/IL5, SOC 2, ISO 27001).

• Experience standing up or maturing an incident management program, including sev definitions, escalation paths, on-call structure, and post-incident review process.

• Experience with public status page operations and customer notification practices.

• Experience with Atlassian Jira Service Management, Confluence, and Azure DevOps as the operational toolchain.

• Track record of reducing customer-detected incidents through improved monitoring coverage.

• Cost optimization experience across Azure and AWS on a meaningful scale.

Why work at Delinea?

• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affiliated employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.