Manager, Site Operations and Workplace Experience

GEICO; Illinois; On-site; USD 70,000 - 95,000; Full time

Job summary

GEICO in Illinois seeks a site manager to drive the associate experience and engagement priorities, translating them into a strong associate experience on site. You will collaborate with the Location Leader to develop and execute a listening strategy, leveraging feedback, themes, and surveys to improve the workplace experience.

Deliver enhanced on-site experiences through activations, liaising with IT, Facilities, and security to meet equipment and service needs.

Qualifications

• 2+ years of management experience required.
• Experience in hospitality, guest experience, or workplace experience.
• Experience with communications and emergency response is helpful.
• Experience with associate engagement.
• Project management experience and strong problem-solving skills.
• Excellent interpersonal, verbal, and written communication.
• Strong analytical skills.

Responsibilities

• Serve as a visible, accountable, and approachable site manager.
• Collaborate with Location Leader and Location Council on listening strategy.
• Identify and establish relationships with community partners and vendors.
• Deliver onsite activations and associate experiences (holidays, conferences, events).
• Advocate for facility and security needs with IT, Facilities, and security.
• Execute communication plans and cadence established by leadership.
• Lead with clarity, professionalism, urgency, and care in planning and execution.
• Manage budgeting and data analysis to identify issues and craft solutions.

Skills

Management experience

Hospitality/workplace experience

Communications

Emergency response

Associate engagement

Project management

Problem solving

Interpersonal skills

Verbal and written communication

Analytical skills

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

You will:

• Serve as a visible, accountable, and approachable site manager who actively supports engagement priorities and translates those priorities into a strong associate experience.
• Work with Location Leader and Location Council to develop and execute the site listening strategy by using associate feedback, AOS themes, focus groups, post-event surveys, and leader observations to improve the associate experience.
• For local partnerships and community engagement initiatives, research, identify, and establish relationships with community partners, schools, nonprofit organizations and other external vendors aligned with campaign and event objectives.
• Deliver enhanced associate experiences through onsite activations such as holidays luncheons, conferences, Community, Belonging and Engagement events, and other initiatives.
• Advocate for the various facility and security needs of the office, working as a liaison with IT, Facilities and security to ensure associates have proper equipment, furniture, food services, etc.
• Execute communication plans and communication cadence established by the Location Leader and other partners.
• Lead with clarity, consistency, professionalism, urgency, and care in how work is planned, communicated, and executed.
• Manage budgeting and data analysis to identify issues at our sites and crafting viable solutions to diagnosis them.

While growing to understand the many intricacies of each department and the needs of our associates, you'll partner with the Location Leader and other senior executives to best facilitate and orchestrate a positive experience for our people. So, if you're an inclusive and results driven leader looking to make an impact at GEICO.

Required Skills and Experience:

• 2+ years of management experience
• Experience in Hospitality, guest experience, or workplace experience
• Experience with communications and emergency response helpful
• Relevant associate engagement experience
• Project management experience and strong problem-solving skills
• Excellent interpersonal, verbal, and written communication skills
• Strong analytical skills

In office Requirement 4-5 days a week

#LI-EW1

The GEICO Pledge:

Great Company:

Protecting customers through life's twists and turns with innovation and integrity.

Great Careers:

Personalized development programs, mentorship, and certification assistance.

Great Culture:

Inclusive and collaborative culture rooted in shared success.

Great Rewards:

Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.