Manager, Site Operations

Javara Inc.; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

Javara Inc. is looking for an experienced professional to manage clinical trial operations and lead the Site Operations team. This role involves ensuring patient safety, driving enrollment goals, and maintaining strong relationships with healthcare partners.

The ideal candidate will have a minimum of 2 years managing a clinical research site, alongside 5 years of research experience. Knowledge in Life Sciences is preferred, and the position provides opportunities for professional growth.

Qualifications

• 2+ years experience managing a clinical research site and team.
• 5+ years of clinical trial research experience.
• Experience with leadership approaches for people management.

Responsibilities

• Promote a culture of patient safety and improve the patient experience.
• Drive accountability for patient enrollment for specific studies.
• Cultivate and maintain strong relationships with investigators.

Skills

Clinical trial management

Leadership

Project Management

Patient engagement

Education

Associates or Bachelor’s Degree in Life Sciences or related field

Job description

Essential Responsibilities

• Promote a culture that ensures patient safety above all and improves the patient experience in everything we do.
• Drive accountability for patient enrollment, ensuring Clinical Trial Navigators own the enrollment plan to meet recruitment goals for their specific studies.
• Ensure the highest standard of integrity, quality, and operational excellence in clinical research activities, with adherence to Standard Operating Procedures (SOPs), Good Clinical Practices (GCPs), protocols, OSHA, Integrated Research Agreements (IRAs), and other applicable federal, state, and local regulations.
• Positively impact engagement, retention, and the employee experience by demonstrating the core behaviors for people managers in three key pillars: Engage & Inspire, Drive Success, and Empower & Develop.
• Recruit, train, manage, and coach Site Operations team members and ensure they meet expectations in accordance with role expectations and company goals.
• Maintain a staffing plan for resourcing and utilization of site operations team members for multiple locations or larger sites to achieve performance objectives, identify opportunities or gaps, and implement plans accordingly.
• Oversee the standardized utilization of systems, data entry, and clinical trial operations best practices.
• Cultivate, maintain, and develop strong long‑term relationships with investigators and practice staff and provide insight on the best clinical trials for their patient population.
• Maximize research participant identification, enrollment, retention, and ongoing engagement by developing programs and processes, including training and accessing EMR to assess viability of enrolling in trials.
• May manage multiple sites or satellite site locations.
• Provide high‑quality client support to build credibility and trust while meeting the needs and strategic objectives of healthcare partners, sponsors, CROs, patients, vendors, and colleagues.
• Manage study and site performance, including developing and adhering to an operating budget for clinical trial operations within the healthcare organization as well as budgets associated with clinical trials.
• Other responsibilities as assigned.

Qualifications

• 2+ years’ experience managing a clinical research site and team or equivalent relevant management experience.
• 5+ years’ of clinical trial research experience, including hands‑on application of clinical functions such as obtaining vitals, EKGs, and phlebotomy.
• Associates or Bachelor’s Degree or equivalent educational experience.
• Degree in Life Sciences or related field highly beneficial.
• Experience applying leadership approaches such as situational leadership, servant leadership, and transformational leadership for people management.
• Experience using business acumen to develop strategies to achieve and exceed expected results.
• Project Management experience.

Work Environment

The job operates in a professional environment with light to moderate noise levels.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. The employee will regularly use hands to reach, handle, or feel objects, tools, or controls, and talk and hear. The employee may frequently stand, walk, and sit, and occasionally lift or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Travel

This position may involve up to 20% travel, primarily within the region, with applicable visits to Javara headquarters in WinstonSalem, NC.

Pre‑Employment Screening

Drug screen and background check required.

Equal Employment Opportunity Statement

Javara provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.