Manager Shift

Dreyer's Grand Ice Cream; Laurel (MD); On-site; USD 95,950 - 115,500; Full time

Benefits offered by this job

Medical and dental benefits

401K plan with employer match

Paid time off and holidays

Job summary

A global ice cream leader in Laurel, Maryland, is seeking a Supervisor for their operations team. The role requires a minimum of 5 years of supervisory experience in food manufacturing and strong communication and leadership skills. Responsibilities include managing team activities to ensure production quality, compliance with food safety standards, and providing training. The position offers a competitive salary range of $95,950 to $115,500 per year and comprehensive benefits, while fostering an entrepreneurial and engaging work environment.

Qualifications

• Minimum 5 years of supervisory experience in a food manufacturing environment.
• Knowledge of food safety regulations (HACCP, GMP, or similar).
• Ability to manage shift operations and coordinate production activities.

Responsibilities

• Plan and control your area to achieve the required production standards.
• Train and develop team members to operate machinery effectively.
• Ensure compliance with food safety and hygiene standards.

Skills

Leadership skills

Troubleshooting and diagnostic skills

Communication skills

Math skills

Problem-solving skills

Education

High School diploma or GED

Associate degree preferred

Job description

Description

Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast‑paced, and engaging growth assignment working with incredible people from across the globe? At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure‑play ice cream leader. Headquartered in Walnut Creek, the Bay Area’s hub for up‑and‑coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight‑knit team of ambitious innovators is fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.

Main Purpose Of The Job

• People (your team in area of responsibility).
• Process (the proper use & cleaning of machinery in your area).
• Product (delivering products @ the right quality, right time and target cost with correct paperwork).

Job Description

To plan: Organize, facilitate and control your area. This will include all activities of your team in achieving the required standard of production within your area. To ensure that production areas are kept clean and tidy by adopting the clean as you go principle. (This will also include liaising with shift‑colleagues within their areas).

Role and Activity

• Accountability: It is your job to make sure that your team are held accountable for their actions.
• Training and developing: Each individual within your team will be set targets to achieve an acceptable level of knowledge required to operate the machinery. Through agreed training regimes and assessments each individual must be evaluated and reviewed from the start at inductee level. Each stage must be scored to ensure continuous evaluation of each member of your team is equally trained to the business standard.
• Your Training: You will need to ensure that you understand all machinery in your area and work with your manager to address any weaker areas. We have manuals for all the machinery.
• Food Safety and Quality: Your main role and that of your team is to comply with all written documented /controlled procedures which comply with food safety and quality. You will have direct control on quality within your area, using your team members to ensure that standards are always adhered to. (You and your Team are responsible & accountable for quality within your area always encouraging ownership & questioning if you are unsure, you must liaise & interact with your manager).
• Hygiene & Housekeeping: Ensure that you adopt at all times a high standard of housekeeping. Your area will be audited and scored; you will need to brief your team daily. Lead by example to ensure that your team comply with all instructions and adhere to the good manufacturing practices treating this business as their own. ‘NO Ghost Busters’, clean as you go principle maintaining dry floors.
• Cost Control: (WASTE & DOWNTIME) Utilizing the resources at hand and the knowledge of the particular product you are running down each line; you will need to minimize where possible in relation to the product. You need to adopt a regime within your team to control and segregate waste within your area.
• Communication: Face to Face – you will need to adopt an open forum towards communicating with your team, this can be set with an individual or to the whole of your team keeping them up to date. Communicating briefs and de‑brief sessions on daily basis by being present on the shop floor making ice‑cream at required quality level & controlling the amount of water being used.
• Represent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core Values.

Measurable Outcomes

• Quality targets in terms of complaints & rejects
• Dry floors & Clean as you Go
• Food Safety incidents
• Waste targets
• Down time
• Attainment targets
• H&S incidents
• Drive quality improvement actions from product benchmarking
• De‑kitting the line and making sure all packaging are back in the warehouse
• Ensuring line is checked after being cleaned and all tools are stored in the correct places
• No stagnant water left in any equipment

Levels Of Responsibility

• Quality and technical system adherence
• Completion of the required production to plan
• Health and Safety
• Impeccable hygiene standards always
• Clean as you go; use proper cleaning techniques (i.e. limited water hose usage)
• Number of direct reports (if applicable)

Behaviors and Core Values

We Take Ownership

• Stay committed to responsibilities from start to finish
• Make sound decisions and get into the right level of detail
• Apply resources to initiatives that add growth, improve efficiencies, or reduce waste

We Do What Is Right

• Choose transparency over convenience, even if it means difficult conversations
• Set clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgment
• Speak up when you see something that does not align to our values and policies

We Seek to Improve

• Strive to continuously improve and innovate to exceed expectations
• Value feedback from others and encourage open dialogue to understand how we can improve
• Learn from both successes and failures

We Are Better Together

• Ensure decisions are based on what’s best for the whole business
• Practice inclusion by seeking diverse perspectives
• Treat everyone with fairness and respect

Position Qualifications

• High School diploma or GED required, associate degree preferred.
• Aptitude for automated mechanical processes with good troubleshooting and diagnostic skills.
• Strong leadership and communication skills.
• Minimum 5 years of supervisory experience in a food manufacturing environment.
• Knowledge of food safety regulations (HACCP, GMP, or similar).
• Ability to manage shift operations and coordinate production activities.
• Excellent interpersonal communication, math and problem‑solving skills.
• Five‑years related experience preferred.

Work Environment

In this position, the employee will regularly work with and around others; in a wet and/or humid environment; in areas of high noise level; and around mechanical, electrical, and pressurized equipment. The work is fast paced.

The position involves frequent exposure to nuts and other potential allergens.

The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is between $95,950 and $115,500 per year with opportunities for overtime, shift differential, cold premium pay and annual bonuses (variable depending on company performance).

We offer a comprehensive group benefits package including medical, dental, vision, life, paid time off, paid holidays, paid parental leave, 401K plan with employer match and annual contribution available.

Visa sponsorship not available. Applicants must be legally authorized to work in the United States now and in the future. The company does not provide visa sponsorship or any immigration support (including STEM OPT training plan and H-1B lottery registration) for this position.

Dreyer’s Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic.