Manager- ServiceNow Solution Architect

6090-Johnson & Johnson Services Inc. Legal Entity; Raritan Township (ND); On-site; USD 102,000 - 177,100; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Job summary

6090-Johnson & Johnson Services Inc. is seeking a ServiceNow Solution Architect responsible for designing solutions within the enterprise ServiceNow platform. The role requires a minimum of 5 years hands-on experience and emphasizes security, scalability, and technical judgment.

Key responsibilities include translating business needs into solutions and supporting design reviews while ensuring alignment with enterprise standards. The position offers a competitive salary and comprehensive benefits.

Qualifications

• Minimum 5 years designing solutions for a large‑scale ServiceNow platform.
• Demonstrated ability using Business Rules, Script Includes, and ACLs.
• Deep expertise in at least one ServiceNow process area.

Responsibilities

• Owning architectural design of ServiceNow domain.
• Translating business needs into scalable solutions.
• Designing and maintaining ACLs for enterprise environment.

Skills

ServiceNow Solution Design

Business Rules

Script Includes

ACLs Management

Technical Judgement

Clear Communication

Tools

ServiceNow

Now Assist

Job description

Job Function

Technology Product & Platform Management

Job Sub Function

Software Engineering – DevOps

Job Category

People Leader

Location

Raritan, New Jersey, United States of America

Job Description

Serve as the primary ServiceNow Solution Architect for an assigned process area (e.g., Incident, Change, CMDB, Discovery), owning the design and implementation of scalable, secure solutions within Iris, Johnson & Johnson’s enterprise ServiceNow platform. This role emphasizes technical judgment, platform sustainability, and hands‑on solution quality in a large‑scale, highly governed environment.

Key Responsibilities

• Own architectural design and configuration decisions for a specific ServiceNow domain, from requirements through production support.
• Translate business needs into scalable ServiceNow solutions that align with enterprise standards and long‑term platform strategy.
• Design and implement solutions using appropriate platform constructs (configuration first, customization only when justified).
• Apply disciplined use of Business Rules and Script Includes, favoring reuse, encapsulation, and maintainable server‑side logic over ad‑hoc scripting.
• Design and maintain ACLs appropriate for a large enterprise environment, including role/group strategy, least‑privilege access, performance considerations, and audit readiness.
• Demonstrate strong judgment around configuration vs. customization, actively avoiding unnecessary customization and protecting upgradeability and supportability.
• Support system de‑customization and upgrade readiness by refactoring or removing custom logic that duplicates or conflicts with out‑of‑box ServiceNow capabilities.
• Serve as the domain subject matter expert for assigned ServiceNow areas, supporting design reviews, backlog refinement, and complex issue resolution.
• Partner closely with platform leadership (M2) to ensure domain solutions align with upgrade plans, architectural standards, and GenAI initiatives.

Required Experience & Skills

• Minimum 5 years of hands‑on experience designing solutions for a large‑scale ServiceNow platform.
• Demonstrated ability to design and implement solutions using Business Rules, Script Includes, and ACLs in a controlled enterprise environment.
• Deep expertise in at least one ServiceNow process area (e.g., Incident, Change, CMDB, ITOM, GRC).
• Strong technical judgment around performance, security, maintainability, and upgrade impact.
• Clear communication skills, with the ability to explain technical design decisions to both technical peers and functional stakeholders.
• Candidates will be expected to describe specific, real examples of their technical decisions and implementations during the interview process.

Preferred Experience

• Two or more current ServiceNow certifications, such as Certified Implementation Specialist (CIS) – ITSM, CMDB, ITOM, Certified Application Developer (CAD), Certified System Administrator (CSA).
• Hands‑on experience implementing or supporting Now Assist features in production, including domain‑level enablement, troubleshooting, and adoption support.
• Experience participating in major ServiceNow upgrades and addressing customizations that impact upgrade outcomes.

Success Measures

• The owned ServiceNow domain remains stable, secure, and upgrade‑ready with low defect rates.
• Custom logic is intentional, minimal, and aligned with platform best practices.
• Stakeholders trust the quality and sustainability of solutions delivered within the domain.
• Technical risks and poor design patterns are identified and corrected early, not surfaced through incidents or failed upgrades.

Salary & Benefits

Base pay range: $102,000 – $177,100.

Eligible benefits include medical, dental, vision, life insurance, short‑ and long‑term disability, business accident insurance, and group legal insurance. Eligible for consolidated retirement plan (401(k)). Time off benefits include vacation, sick time, holiday pay, personal and family time, parental leave, condolence leave, caregiver leave, volunteer leave, and military spouse time‑off.

EEO Statement

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs.