Manager, ServiceNow Platform

Cardinal Health; United States; On-site; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k

Paid time off

Job summary

Cardinal Health in Dublin, Ohio seeks a Manager, ServiceNow Core Platform and AI to lead strategy, reliability, and modernization of the enterprise ServiceNow core platform. You will partner with offshore leadership to align strategy, platform engineering, operations, and delivery across the organization.

The role emphasizes scalable, secure, observable platforms, automation, and enabling enterprise AI capabilities (Now Assist, AI Agents, AI Search) with a focus on reducing technical debt and

Qualifications

• Bachelor's degree in IT, CS, Engineering, Business Technology, or related field, or equivalent professional experience preferred.
• Experience leading ServiceNow core platform capabilities at enterprise scale preferred.
• Strong knowledge of ServiceNow platform administration, architecture, security, integrations, APIs, upgrades, and automation preferred.
• Demonstrated exposure to generative AI and intelligent automation preferred.
• Experience leading globally distributed teams and offshore leadership preferred.
• Excellent stakeholder management and executive communication skills.

Responsibilities

• Own multi-year strategy and roadmap for the ServiceNow core platform.
• Lead, coach, and develop a high-performing ServiceNow Core Platform organization.
• Set clear objectives tied to platform outcomes and enterprise priorities.
• Create an environment of continuous learning and knowledge sharing.
• Develop succession plans for critical platform responsibilities.
• Promote cross-training, rotations, and reusable playbooks.
• Maintain an engineer-led culture while empowering specialists to own designs.
• Assist in leading the Platform team Agile process and Citizen Developer program.

Skills

ServiceNow core platform

AI governance

Leadership & team development

Stakeholder management

Strategic planning

Enterprise architecture

Education

Bachelor's degree in IT/CS/Engineering

Tools

ServiceNow Admin

APIs & Integrations

DevOps/CI-CD

Job description

What Software & Information Platforms contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities.

Job Summary

The Manager, ServiceNow Core Platform and AI is responsible for the strategy, governance, reliability, modernization, and continued evolution of the enterprise ServiceNow core platform. This role serves as the primary US-based leader for ServiceNow Core Platform and works in close partnership with the offshore Platform Manager and delivery organization. Together, the US and offshore leaders will operate as counterparts, providing aligned leadership across strategy, platform engineering, operations, delivery, talent development, and stakeholder engagement. The Manager will ensure that the shared ServiceNow foundation is reliable, secure, scalable, observable, auditable, and upgradeable. The role will champion modernization, standardization, simplification, automation, and self-service while reducing unnecessary customization, manual effort, and technical debt. A key focus of the role is enabling enterprise AI capabilities within ServiceNow. The Manager will lead the adoption and governance of shared AI capabilities, including Now Assist, AI Agents, AI-assisted development, AI Search, and intelligent automation. Product-specific AI use cases will remain under the accountability of the respective ITAM, ITOM, HR, or other ServiceNow product Manager.

Responsibilities

• Own and maintain the multi-year strategy and roadmap for the ServiceNow core platform.
• Lead, coach, and develop a high-performing ServiceNow Core Platform organization.
• Set clear objectives tied to platform outcomes, enterprise priorities, technical capability, and leadership behaviors.
• Create an environment of continuous learning, experimentation, knowledge sharing, and self-development.
• Develop technical and leadership succession plans for critical platform responsibilities.
• Promote cross-training, rotations, mentoring, technical demonstrations, communities of practice, and reusable playbooks.
• Maintain an engineer-led culture while empowering specialists to own designs and recommendations.
• Assist in leading the Platform team Agile process and Citizen Developer program.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Technology, or a related field, or equivalent professional experience preferred.
• Significant experience managing a large enterprise platform, shared technology capability, or enterprise application organization preferred.
• Demonstrated experience leading ServiceNow core platform capabilities at enterprise scale preferred.
• Experience developing platform strategy, roadmaps, governance, operating models, and investment priorities preferred.
• Strong knowledge of ServiceNow platform administration, architecture, security, integrations, APIs, upgrades, App Engine, automation, development standards, and operational support preferred.
• Demonstrated exposure to generative AI, agentic AI, intelligent automation, or AI-enabled enterprise platforms preferred.
• Experience leading globally distributed teams and working with offshore leadership and delivery organizations preferred.
• Strong people leadership, stakeholder management, executive communication, prioritization, and change-leadership skills preferred.
• Ability to translate technical topics into clear business outcomes, options, risks, and recommendations preferred.
• Experience within a large, regulated, or security-conscious enterprise environment preferred.
• ServiceNow Certified System Administrator, Developer or Platform owner preferred.
• Experience managing or working in a POD based model preferred.
• ITIL Foundation or advanced IT service management certification preferred.
• Experience with Now Assist, AI Agents, AI Search, Virtual Agent, or AI-assisted development preferred.
• Experience establishing platform governance, a Center of Excellence, or a Center of Excellence and Innovation preferred.
• Experience with ServiceNow Automated Test Framework, Instance Scan, App Engine, Integration Hub, DevOps, CI/CD, and automated change practices preferred.
• Working knowledge of responsible AI, AI governance, privacy, security, and platform controls preferred.
• Experience managing strategic relationships with ServiceNow and implementation partners preferred.
• Familiarity with ITAM, ITOM, CMDB, CSDM, and HRSD sufficient to manage shared-platform dependencies, without requiring direct ownership of those products preferred.

What is expected of you and others at this level

Manages department operations and supervises professional employees, front line supervisors and/or business support staff. Participates in the development of policies and procedures to achieve specific goals. Ensures employees operate within guidelines. Decisions have a short term impact on work processes, outcomes and customers. Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management. Interactions normally involve resolution of issues related to operations and/or projects. Gains consensus from various parties involved.

Salary and Benefits

Anticipated salary range: $123,400 - $176,300

Bonus eligible: Yes

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Location

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

Inclusion

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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