Manager, Service Ops

Otis Elevator Co.; Phoenix (AZ); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive medical/dental/vision

Paid vacation and holidays

Life and disability insurance

Tuition reimbursement

Performance bonus opportunities

Job summary

Otis Elevator Company in Phoenix, AZ seeks a Manager of Service Operations to lead day-to-day field service for a team of about 10 mechanics in the downtown Phoenix area. You will coordinate labor, service visits, and field activities while maintaining a strong emphasis on safety and customer satisfaction.

The role requires elevator industry knowledge or relevant mechanical experience, with a preference for candidates who can grow into operations leadership.

Qualifications

• Elevator industry knowledge/experience required.
• Mechanical or technical background in related fields considered.
• Bachelor’s degree preferred; strong experience accepted in lieu of degree.

Responsibilities

• Lead day-to-day field service operations for ~10 elevator mechanics.
• Coordinate labor resources, service visits, and field activities.
• Support resolution of inspection-related corrections and service requests.
• Maintain focus on safety, quality, productivity, and customer service across operations.
• Develop relationships with field staff, customers, and internal partners.
• Communicate with customers to resolve complex service situations.
• Use Salesforce/CRM and scheduling systems to assign work.
• Identify operational challenges and implement improvements to service delivery.

Skills

Elevator industry knowledge

Field operations leadership

Mechanical/technical experience

Customer relationship building

Education

Bachelor’s degree preferred

High school diploma with relevant experience

Tools

Salesforce/CRM systems

Scheduling/work management software

Job description

Date Posted:

2026-09-23

Country:

United States of America

Location:

OT363: SO - Phoenix, AZ 4405 East Baseline Rd, Phoenix, AZ, 85042 USA

**Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator Company**
is seeking a Manager, Service Operations to join our team in Phoenix, Arizona. In this role, you’ll lead the day-to-day service operations for our service mechanics, primarily supporting our downtown Phoenix territory. You’ll coordinate field activities, support your team, address service needs, and help deliver a high level of service to our customers.

We’re looking for someone with strong elevator industry knowledge or relevant mechanical/technical experience who is ready to grow into an operations leadership role. Previous supervisory experience is not required, making this a great opportunity for an experienced field professional or project manager ready for their next career step.

On a typical day you will:

• Lead the day-to-day field service operations for a team of approximately 10 elevator mechanics
• Coordinate and schedule labor resources, service visits, and field activities to support customer needs and efficient operations
• Support the resolution of inspection‑related corrections, missed work, service requests, and other field operational needs
• Maintain a strong focus on safety, quality, productivity, and customer service across field operations
• Develop and maintain professional, productive relationships with field employees, customers, and internal partners
• Communicate directly with customers, including helping resolve complex or challenging service situations
• Use Salesforce, CRM, scheduling, and other computer‑based systems to assign work, coordinate field activities, and support day‑to‑day operations
• Identify operational challenges and work with the team to develop solutions that improve service delivery and efficiency
• Provide leadership and day‑to‑day support to field employees, helping ensure work is coordinated effectively

What you will need to be successful:

• Elevator industry knowledge and experience is required , with a strong understanding of elevator field operations preferred
• Candidates from adjacent industries may also be considered with relevant experience in a mechanical or technical environment , such as engineering, facilities management, field service, or similar work
• Bachelor’s degree preferred; a high school diploma combined with relevant work experience may be considered in lieu of a degree
• Strong written and verbal communication skills with the confidence to build relationships and communicate directly with customers, including when resolving service issues
• Demonstrated ability to lead, coordinate, and support field employees in a fast‑paced environment
• Strong computer skills with the ability to quickly learn scheduling, work management, and Salesforce/CRM systems
• Strong organizational, time management, and problem‑solving skills, with the ability to adapt and manage multiple priorities

Work Authorization:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.p.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well‑being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast‑moving, high‑performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people‑powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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