Manager, Service Engineering

Mitsubishi Power Americas; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading energy solutions provider in Orlando, Florida is seeking a Service Engineering Manager to lead a team of engineers and technicians. This role focuses on providing technical support and resolving service issues for gas and steam turbines. Candidates should have a BS in engineering and a strong background in turbine engineering. The position includes responsibilities for team development, compliance with safety standards, and collaborating with international teams to enhance service reliability and efficiency.

Qualifications

• 5+ years of experience in engineering, with a focus on gas and steam turbines.
• Demonstrated management or leadership skills in engineering projects.
• Ability to read and interpret technical documents and write reports.

Responsibilities

• Manage engineers and technicians in LTSA and Service Operations.
• Ensure timely technical issue resolution.
• Lead team training and certification programs.
• Interface with Mitsubishi Power Japan for technical requirements.

Skills

Gas turbine engineering

Team leadership

Technical documentation

Finite element analysis

Problem-solving

Education

BS degree in engineering

Tools

SAP

Windchill

SharePoint

Job description

Summary

The Service Engineering Manager is a support function of our LTSA/Service Operations groups. The overarching goal is to provide technical engineering services to enable Mitsubishi Power to be first‑in‑class large‑frame Gas Turbine service provider for Mitsubishi J, G, and F Frames, W501F, and other OEM as determined by the business. The Service Engineer Manager also provides technical engineering support for Mitsubishi Steam Turbines, GT and ST auxiliaries, and Generators. Support includes continuous improvement, root cause and corrective action activities, Engineering Support Requests (ESRs), Non‑conformance Reports (NCRs), and improving fleet reliability, availability, and maintainability to reduce long‑term costs. The position is intended to be a working manager, balancing technical engineering evaluations and leadership of the service engineering groups.

Essential Duties & Responsibilities

Primary Responsibilities

• Manage a group of engineers, technicians, and interns to provide support to our LTSA and Service Operations business, including timely disposition of technical issues through non‑conformance reports and technical evaluations. Field service support coverage must be available 365 days per year.
• Participate in his/her team personnel development process, including monthly/quarterly check‑in meetings and annual performance reviews.
• Lead the team’s Tasking and Certification program:
  • Prioritizing training/certification for team members based on first‑time quality (FTQ) and on‑time delivery to commitment date.
  • Identifying and managing personnel to implement the certification program process, including administration of initial and recurring training.
• Create and assign tasks as directed/needed while ensuring completion with high quality and on time to commitment dates.
• Assume technical responsibility as an Engineering Manager per SOP‑OPS‑211 for technical activities.
• Advocate for company/departmental initiatives.
• Lead productivity and growth efforts based on initiatives.
• Understand impacts to business units for reliability, performance, and cost, and make thorough engineering evaluations, outlining risks/impacts for the business to evaluate.
• Work with LTSA Support group/Parts Planning and configuration engineering to identify service issues and recommend latest part configurations. Coordinate with Mitsubishi Power’s other factories to integrate new designs quickly to reduce business exposure.
• Interface with Mitsubishi Power Japan Gas Turbine and Steam Turbine Service Engineering in Takasago to obtain technical requirements for field dispositions and to assist with technical evaluations and field investigations.
• Publish and maintain a database where fleet risks can be identified for parts planning, outage planning, and financial planning. Where possible develop engineering mitigations of the risks.
• Support evening or early morning calls with Japan to resolve service issues quickly and communicate important findings. Ensure feedback of service issues to TGO Service and Design through the bi‑weekly reliability call.
• Interface with internal project, procurement, manufacturing, transportation and field service departments to achieve program goals.
• Prepare customer communications for Incident Reports and Gas‑Turbine and Steam‑Turbine Bulletins where Mitsubishi Power has lead product responsibility.
• Monitor the condition of parts returned for service and optimize component design to address service issues.
• Develop staffing plans balancing long‑term internal growth with outsourcing services for specialized skills.
• Develop technical skills of group members to support field outages.

Secondary Responsibilities

• Support technical leadership of industry meetings including insurance and lender meetings, user conferences, and industry conferences (PowerGen, ASME Turbo Expo, EPRI).
• Ensure fleet experience and feedback is incorporated into design reviews, design meetings, and communicated to appropriate engineering design personnel.
• Support ISO 9001 audits and compliance efforts.
• Travel overnight (up to 20%) by land and/or air, with some trips lasting two or more weeks.

Other Duties and Responsibilities

• Comply with all safety policies, practices and procedures, reporting all unsafe activities to Management and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Contribute to building a positive team spirit.
• Communicate effectively with subordinates and management at all levels.
• Protect confidential information by not communicating, disclosing to, or using it for benefit of third parties.
• Maintain the highest degree of honesty and integrity at all times.
• Perform other duties as required.

Knowledge, Skills & Education

• Education: BS degree in engineering from an accredited college or university; knowledge of gas turbine and steam turbine engineering, including overall turbine configuration, design, boundary conditions, temperatures, and materials. Preferred candidates will have experience with structural engineering of turbine components and manufacturing processes used within Mitsubishi Power and vendor facilities.
• Management Skills: Demonstrated management and/or team leadership skills in short‑term critical path development programs.
• Language Skills: Ability to read and interpret technical documents; write technical reports and correspondence; present information in one‑on‑one, small group, and large group settings.
• Mathematical Skills: Ability to perform necessary calculations to satisfy job requirements.
• Reasoning Ability: Ability to make judgment decisions based on specifications or technical requirements.
• Computer Skills: Advanced computer skills including finite element analysis, spreadsheets, SAP, SharePoint, CRM, Windchill, and general office software such as email, word processing, PowerPoint, and drawings.

Physical Demands & Work Environment

The employee is regularly required to stand, walk, bend, talk, and hear. Frequently lift or move up to 25 pounds and occasionally up to 50 pounds. Occasionally exposed to toxic or caustic chemicals and moving mechanical parts. Working environment may be loud. Must adhere to Mitsubishi Power and customer safety procedures, including use of personal protection equipment (hardhat, safety glasses, goggles, hearing and fall protection). A valid automobile driver’s license is required.