Manager, Service Department Innovation

Home Depot; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

The Home Depot is seeking a proactive professional to identify emerging technology aligned with the Service Department vision and to translate insights into actionable roadmaps. You will benchmark industry advancements, pilot new capabilities, and align stakeholders across the organization to deliver flexible, connected customer experiences.

You will analyze industry trends and store data, communicate findings to leadership, and guide strategic initiatives with cross-functional teams.

Responsibilities

• Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Manage/drive core store operations projects and/or process improvements. Create and maintain project work plans.
• Manage issues and roadblocks that arise related to their area of responsibility.
• Communicate effectively and build strong partnerships with the field/stores and throughout The Home Depot.
• Prepare and deliver high-level insights and recommendations based on analyses of industry/business data.

Skills

Analytical thinking

Stakeholder management

Communication

Problem solving

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

This role identifies emerging technology that aligns with the Service Department vision and develops strategies to advance how customers and associates interact with the service experience. Responsibilities include benchmarking industry advancements, piloting new capabilities, and translating insights into roadmap recommendations. The ideal candidate is an innovative, curious self-starter who can align stakeholders across all levels of the organization and help drive the transformation toward flexible, connected experiences.

Key Responsibilities:

• Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Manage/drive core store operations projects and/or process improvements. Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
• Manage issues and roadblocks that arise related to their area of responsibility.
• Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
• Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
• Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
• Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
• Maintain knowledge base regarding specific operations and processes within store operations
• Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager/Direct Reports:

• Direct and indirect reports typicall... (text truncated for brevity)

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