Manager - Service Delivery

Allied Universal; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement plan

Paid holidays and leave

Job summary

Deposita, an Allied Universal Company, seeks a Service Delivery Manager to lead cash management services and strategic customer relationships. You will advocate for customers, guide strategic decisions, and manage operations and profitability across assigned accounts; travel within the continental United States is expected.

You will partner with clients and vendors to ensure high-quality service, analyze data for executive stakeholders, and drive workflows that scale with evolving products and

Qualifications

• 3+ years managing an assigned book of customer accounts.
• Experience in retail services and operations; cash management a plus.
• Ability to analyze and present data to VP/C-level stakeholders.
• Strong business acumen and ability to work in ambiguity.
• Excellent math, reading, and written communication.
• Proficiency in Microsoft Office applications.
• Data-driven forecasting and decision making.
• Active listening and collaboration skills.

Responsibilities

• Lead strategic direction for customers in their book of business.
• Define customer expectations and communicate them clearly to teams.
• Provide strategic guidance and ensure compliant cash operations at facilities.
• Collaborate with customers and vendors to deliver consistent service.
• Identify risks, manage changes, and devise contingency plans.
• Explore new technology and workflows to improve efficiency and growth.
• Prepare and present customer business reviews internally and externally.
• Coordinate day-to-day administration per contract and policy.

Skills

Retail operations

Cash management

Data analysis

Communication

Forecasting

Microsoft Office

Problem solving

Stakeholder communication

Education

High School diploma or GED

College degree in Business Administration or equivalent

Tools

Microsoft Office

Job description

Overview

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!

Job Description

Deposita, an Allied Universal® Company, is hiring a Service Delivery Manager. The Service Delivery Manager will understand the expectations of cash management customers and be responsive to their business needs. This role will advocate for their customers while developing, influencing and nurturing trust-based relationships. The Service Delivery Manager will provide strategic guidance to their customers, while also assisting with tactical needs and tasks as necessary. They are responsible for the operations and profitability of all cash management services within assigned Deposita customer account(s). The Service Delivery Manager can expect some travel requirements within the continental United States.

Responsibilities

• Function as the strategic lead for customers in their assigned book of business
• Determine and understand specific customer expectations; effectively communicate expectations to team members and stakeholders in a timely and clear fashion
• Provide strategic guidance and ensure compliance with standard cash operations at customer facilities
• Work closely with customers and vendors to ensure consistent, coordinated service delivery
• Identify and resolve issues; liaise with stakeholders; proactively manage changes; identify potential risks and devise contingency plans
• Investigate and recommend new technology and tools that will enhance the customer experience and team efficiency; create new workflows and processes as our products and solutions evolve; grow the customer relationship through new products, services, and locations
• Prepare and present customer business reviews internally and externally
• Coordinate the day-to-day administration and other work as needed per client contract and company policies

Qualifications (must Have)

• High School diploma of equivalent (e.g., GED)
• Minimum of three (3) years of experience managing an assigned book of customer accounts
• Work history must include demonstration of each of the following:
• Strong experience in retail services and operations across a range of industry verticals; Experience with cash management operations or services is a plus
• Ability to develop, implement and promote/influence cash management initiatives directly to customers
• Ability to analyze and present data to customers, including VP and C-level stakeholders
• High level of business acumen and ability to work effectively amidst ambiguity in a matrix organization
• Excellent skills in mathematics, reading comprehension, oral and written communications
• Effective oral and written communication skills, including writing informatively, clearly, and accurately
• Planning and organizing skills; attending to details
• Proficiency with Microsoft Office applications
• Problem solving skills; mediate conflict with tact, diplomacy; negotiate
• Data driven forecasting and decision making
• Synthesize facts, concepts, principles; compile, sort, and interpret data
• Research, investigate, compile information
• Active listening skills
• Skilled in setting and achieving goals

Preferred Qualifications (nice To Have)

• Prior retail management experience
• Prior account management experience with an assigned book of business
• Experience in development and implementation of cash management policies and procedures
• College degree in Business Administration or equivalent area of study
• Experience executing and/or supervising all phases of a cash supply chain by employing data analytics, statement collection, report writing, etc.
• Knowledge of cash supply chain

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com