Manager, Service Center

Roadrunner; Mount Juliet (TN); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Coverage

Vision Coverage

401(k) Plan

Paid Time Off

Job summary

Roadrunner is seeking a Service Center Manager to lead a high-performing team and optimize operations in a fast-moving, tech-forward transportation environment in Nashville, TN. The role emphasizes people leadership, data-driven decision making, and close collaboration with customers and contractors.

You will oversee multiple functions, drive performance, and ensure exceptional customer experience while scaling operations and cost efficiency.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 1–2+ years of leadership experience in transportation, logistics, or terminal operations.
• Experience managing multi-function operations (dock, P&D, linehaul, admin).
• Strong financial and operational acumen with experience managing cost drivers and revenue levers.

Responsibilities

• Lead and develop service center teams to build a high-performance culture.
• Analyze revenue, labor, routing, claims, and service metrics to drive improvements.
• Forecast operational needs and identify efficiency opportunities.
• Partner with customers, Account Managers, contractors, and drivers on service delivery.
• Resolve escalations quickly and professionally.
• Support pricing initiatives and operational solutions.

Skills

Team Leadership

Hiring

Coaching

Operational Analytics

Decision Making

Communication

Cross-functional Collaboration

MS Office

Data Interpretation

Education

Bachelor’s degree

Tools

AS/400

MS Office

Job description

This Service Center Manager position is an opportunity to lead people, improve operations, solve problems in real time, and directly influence customer experience and business performance inside a fast-moving, tech-forward transportation company.

Lead a High-Performing Service Center

If you enjoy building strong teams, making operational decisions quickly, and creating a high-performance culture, you’ll fit right in.

What You’ll Do

• Team Leadership & Culture
• Hire, coach, and develop service center employees and operational leaders
• Create a culture built on teamwork, professionalism, urgency, and customer focus
• Lead by example and help teams grow through strong communication and hands-on leadership
• Foster an environment where people take pride in execution
• Operations & Performance Management
• Analyze revenue, labor, routing, claims, and service performance
• Forecast operational needs
• Identify opportunities to improve efficiency and service quality
• Continuously optimize how the service center operates
• Customer & Stakeholder Engagement
• Partner closely with customers, Account Managers, contractors, and drivers
• Participate in customer discussions and operational problem-solving
• Support pricing initiatives and operational solutions
• Resolve escalations quickly and professionally

What You Bring

• Bachelor’s degree or equivalent combination of education and experience
• 1–2+ years of leadership experience in transportation, logistics, or terminal operations
• Proven ability to manage multi-function operations (dock, P&D, linehaul, admin)
• Strong financial and operational acumen, with experience managing cost drivers and revenue levers
• Experience hiring, developing, and leading frontline and supervisory teams
• Ability to analyze operational data, interpret performance metrics, and drive decision-making
• Strong written and verbal communication skills; ability to influence internal and external stakeholders
• Experience working with customers, vendors, contractors, and cross-functional teams
• Proficiency in Microsoft Office and operational systems (AS/400 preferred)
• Working knowledge of regulatory compliance and transportation operations
• HazMat certification and forklift qualification preferred or ability to obtain
• Strong problem-solving capabilities with the ability to manage multiple priorities simultaneously

How You Operate

• You lead with energy and accountability
• You enjoy solving operational challenges
• You stay calm and focused under pressure
• You care deeply about customer experience
• You motivate teams and create positive culture
• You believe speed and quality can coexist

Compensation & Setup

• Pay: $85,000 - $105,000 per year
• Location: Onsite | Nashville, TN
• Benefits: Full benefits package including medical, dental, vision, 401(k), and paid time off

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Demands

• Heavy physical activity performing strenuous daily activities of a primarily product/technical nature.
• While performing the duties of the job, the employee is regularly required to sit, stand, walk, reach/handle items, work with fingers, utilize close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguished colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), ability to adjust focus (ability to adjust the eye to bring an object into sharp focus), and talk and hear others in conversations via the phone or in person.
• The employee is occasionally asks to stoop, kneel, crouch, crawl, climb or balance and lift objects up to 100 lb.

Work Environment

• The noise level is moderate based on general conversation tones, ringing phones and laser printer operation.
• Works in well-lighted, heated and/or air-conditioned indoor office/shop environment with adequate ventilation.
• Minimal overnight travel (10%) by land and/or air required.
• Might be required to occasionally work in high, precarious places.
• The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive.
• The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.
• The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.
• Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
• We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

About Roadrunner

Roadrunner is for ambitious, smart people who excel at execution over talking about it, and who would rather invent the next standard in freight than accept the status quo.

We are looking for the Best of the Best. Action driven leaders who want to be part of real change and help design the future of LTL in the U.S. This is a place where high performers can grow, influence outcomes, and make an impact while working directly with executives and smart people from across industries.

We bring a winner mindset. We take ownership, raise the bar, and measure ourselves by results. We Run Safe. We Run Smart. We Run Together. These principles create an environment of high standards, clear ownership, and direct collaboration. We trust data over intuition, move with urgency, and hold each other accountable because winning requires it.

Roadrunner exists to prove that LTL can be better than the industry has settled for. To be the best means we need to think bigger, look outside the box, and question every assumption: too many handoffs, limited visibility, and the quiet belief that “this is just how it works.” We rejected that story. We built a proprietary Smart Network™ for direct, long haul, metro to metro service that delivers fewer touches, faster transit, real time visibility, and genuine accountability. We are the most tech forward company in LTL, and we are not finished widening the gap.

The foundation is already strong. Recognized as one of Built In Chicago’s Best Large Places to Work. Earning top marks for improvement, quality, and service. The real opportunity is still ahead: helping invent what comes next.

If you want to be evaluated among the Best of the Best and help set the new standard in LTL, we should talk.