Manager, Security Operations Center (SOC)

BlueVoyant; Maryland; Hybrid; USD 130,000 - 180,000; Full time

Job summary

BlueVoyant is seeking a Manager, Security Operations Center (SOC) to lead a growing SOC organization in a hybrid College Park, MD setting. You will guide a team of Team Leads, Trainers, and Security Analysts, ensuring world-class service for SOC customers and retention.

This is a client-facing leadership role with growth potential as the team scales. You will own escalation management, coordinate with Client Success for remediation, and drive improvements across MSS services while maintaining

Qualifications

• Bachelor’s degree preferred; proven security/ops experience considered in lieu of degree.
• Experience leading managers or team leads with performance accountability.
• Strong client-facing and communication skills; able to drive retention and customer satisfaction.

Responsibilities

• Lead a team of Team Leads, Trainers, and Security Analysts with coaching and performance management.
• Own customer escalations and partner with Client Success on remediation and communication.
• Oversee SOC operations to deter, detect, and respond to intrusions; ensure quality & SLA adherence.
• Develop SOC performance metrics and regular leadership reporting on incidents and trends.
• Collaborate with cross-functional teams to drive service improvements and policy updates.

Skills

Leadership

People management

Incident response

Client facing

Security operations

SOC tools

Communication

Threat intelligence

Education

Bachelor's degree

Security-related experience

Tools

Microsoft Defender

SIEM

Sentinel

Job description

Position: Manager, Security Operations Center (SOC)
Location: Hybrid - College Park, MD (On-site 2-3 days per week)
Work Authorization: US Citizenship Required

BlueVoyant is seeking a Manager, Security Operations Center (SOC) to lead a growing SOC organization of roughly 60 employees, playing a critical role in protecting client relationships and driving retention.

This is a client-facing leadership role responsible for shaping how customers experience the SOC — from escalation handling through the metrics and reporting that inform leadership decisions. The role carries strong potential for growth into a higher-level leadership position as the team and business scale, making it a great fit for an ambitious leader who wants to build and shape a growing organization.

What You'll Do

• Lead, develop, and manage a team of Team Leads, Trainers, and Security Analysts, providing strategic direction, coaching, and performance management
• Assume full responsibility and accountability for ensuring all SOC customers receive world-class service
• Own the management of customer escalations, with the primary goal of client retention, partnering closely with Client Success on remediation plans and client communication
• Provide oversight and management of Team Leads and the wider Analyst team, ensuring consistent quality and performance across the SOC
• Lead post-incident review meetings to capture lessons learned following the resolution of critical events
• Ensure key Security Operations actions incorporate relevant customer impact considerations by engaging key stakeholders and communicating known/suspected implications of technical decisions
• Validate that Security Operations activities adequately address customer requirements across all MSS services
• Oversee operations in deterring, identifying, monitoring, investigating, and analyzing network intrusions
• Supervise complex event investigation and incident declaration, ensuring events are properly identified, analyzed, and escalated to incidents
• Ensure the team's incident investigation, handling, response, and documentation meet quality and SLA standards
• Assist in the advancement of security policies, procedures, and automation
• Develop incident response reporting and policy updates as needed
• Partner cross-functionally with Client Success, Content Engineering, Threat Hunt, and Product leadership to drive service improvements and represent the SOC's priorities
• Develop and maintain SOC performance metrics, delivering regular reporting on team performance, incident trends, and customer outcomes to leadership
• Regularly communicate with customer IT teams to inform them of issues, help them remediate, and ensure continued business as usual
• Maintain a strong awareness of the current threat landscape

What You'll Bring

• Ability and willingness to commute to the College Park, MD office 2-3 days per week
• Experience working within a global organization, partnering with distributed teams across multiple regions and time zones
• Prior experience managing managers or team leads, with direct accountability for team performance and development
• Ability to handle high-pressure situations in a productive and professional manner
• Ability to work directly with customers to understand requirements for and feedback on security services, including managing escalations to protect client relationships
• Advanced written and verbal communication skills, with the ability to present complex technical topics in clear and easy-to-understand language
• Strong teamwork and interpersonal skills, including the ability to work effectively with a globally distributed team
• Able and willing to work in a 24/7/365 environment

Technical Expertise

• Knowledge of and experience with the Microsoft Security Stack (Defender, Sentinel etc)
• Knowledge of and experience with intrusion detection/prevention systems and SIEM software
• Advanced knowledge and understanding of network protocols and devices
• Advanced experience with Mac OS, Windows, and Unix systems
• Ability to analyze event logs and recognize signs of cyber intrusions/attacks
• Strong knowledge of: SIEM, Packet Analysis, SSL Decryption, Malware Detection, HIDS/NIDS, Network Monitoring Tools, Case Management System, Knowledge Base, Web Security Gateway, Email Security, Data Loss Prevention, Anti-Virus, Network Access Control, Encryption, and Vulnerability Identification

Nice to Have

• Experience partnering with or managing teams based in the Philippines
• Experience in network/host vulnerability analysis, intrusion analysis, digital forensics, penetration testing, or related areas
• 8+ years of hand-on SOC/TOC/NOC experience
• Certifications such as GCIA, GCIH, GCFA, GCFE, CISSP, Security+, Network+, CEH, RHCA, RHCE, MCSA, MCP, or MCSE
• Familiarity with tools such as IDA Pro, PEiD, PEview, Procmon, Snort, Bro, Kali Linux, Metasploit, NMAP, and Nessus
• Familiarity with GPO, Landesk, or other IT infrastructure tools
• Understanding of and/or experience with one or more programming languages: .NET, PHP, Perl, Python, Java, Ruby, C, C++

Education

Bachelor's degree in Information Security, Computer Science, or another technology / engineering-related field preferred. Candidates with proven experience in security/network operations will also be considered.

Why BlueVoyant?

• Work alongside experienced SOC and cybersecurity leaders, including former government cyber professionals and industry veterans
• Gain exposure to complex customer environments and a wide range of MSS services across industries
• Join a global, mission-driven cybersecurity company defending organizations worldwide with cutting-edge data, technology, and expertise
• Competitive compensation and a comprehensive benefits package, with support for wellbeing, development, and career growth

About BlueVoyant

BlueVoyant is an AI-driven cybersecurity company dedicated to standing between our customers and cyber threats. By combining human, artificial, and proprietary intelligence, we deliver a unified solution that protects every organization’s network, identities, vendors, and digital footprints as a single attack surface. The company's award-winning Microsoft Security expertise helps organizations maximize their security investments while reducing risk and ensuring compliance.

All employees must be authorized to work in the United States of America. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Disclaimer: Please note that pursuant to contractual requirements and applicable law, for employees to perform work on some of the company's federal contracts, U.S. citizenship is required. Accordingly, an employee's ability to perform work on such contracts is contingent upon the company's verification of the employee's citizenship status.