Manager, Scrum Master

CVS Health; Harrisburg (Dauphin County); On-site; USD 93,000 - 185,000; Full time

Job summary

CVS Health in Harrisburg, PA is seeking a dedicated Scrum Master to guide agile teams, remove impediments, and promote collaboration. You will support the Product Owner, ensure proper Scrum ceremonies, and drive continuous improvement across delivery processes.

You will work with cross-functional teams including product management, engineering, and operations, helping teams adopt lean practices, measure velocity, and improve quality.

Qualifications

• Minimum 5+ years of related work experience.
• Strong problem solving and decision making.
• Excellent collaboration and teamwork.
• Growth mindset with agility and coaching others.
• Strong execution and delivery capabilities.
• Proficient in business intelligence and metrics.

Responsibilities

• Counsel scrum master teams on agile principles and values to support self-organization, continuous learning, and continuous improvement.
• Interpret the agile metrics and reporting framework to track progress and report key information.
• Design and develop process evaluation tools to assess scrum principles application.
• Develop actionable insights from analytics on team productivity, velocity, and quality.
• Develop stakeholder communication to gather feedback for process improvements.
• Facilitate the scrum process and support the scrum team.
• Implement sharing and documentation systems across wikis and knowledge platforms.
• Instruct team members on agile values and practices to promote adoption by stakeholders and product owners.

Skills

5+ years experience

Problem solving

Collaboration

Growth mindset

Execution & delivery

Business intelligence

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Carries out and facilitates Scrum events, removing impediments, promoting collaboration, supporting the Product Owner, and driving continuous improvement. Ensures the effective implementation of the Scrum framework, creating a conducive environment for the team's success, and fostering a culture of collaboration and continuous learning.

In This Role, You Will

• Counsel scrum master teams on agile principles and values to support self-organization, continuous learning, and continuous improvement.
• Interpret the agile metrics and reporting framework in order to track and report key information and monitor team progress.
• Design and develop industry-leading process evaluation tools to assess the application of scrum principles in team processes.
• Develop actionable insights from analytics and reports on team productivity, velocity, and quality.
• Develop the stakeholder communication strategy to gather and incorporate feedback into process improvements.
• Handle various responsibilities to facilitate the scrum process and support the scrum team.
• Implement sharing and documentation systems to facilitate sharing through wikis, documentation platforms, or knowledge management tools.
• Instruct team members on agile values, principles, and practices to help stakeholders and product owners understand the benefits of adopting an agile mindset.
• Interface with teams, stakeholders, and external stakeholders to serve as a buffer to potential obstacles.

Required Qualifications

• 5+ years of work experience
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence

Preferred Qualifications

Certified ScrumMaster (CSM) preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is $92,700.00 - $185,400.00

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/26/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.