Manager - SAP

Avangrid; Orange (CT); On-site; USD 141,000 - 176,000; Full time

Benefits offered by this job

Health insurance

Bonuses

401(k) match

Tuition reimbursement

Professional development

Career advancement

Job summary

The United Illuminating Company, part of Avangrid, seeks a SAP Manager to lead SAP IS-U and CRM systems supporting meter-to-cash processes. You will align IT applications with business strategies, prioritize demand, and drive projects with cross-functional teams and IT leadership.

You will manage resources, maintain IT standards, and work closely with business areas to deliver value-added IT services and transformation initiatives.

Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience.
• Experience with application lifecycle management.
• Experience as SAP IS-U CRM/Front office lead supporting customer care.
• Experience supporting meter-to-cash processes.
• Strong communication and collaboration skills.

Responsibilities

• Lead SAP IS-U/CRM initiatives and manage medium/large SAP projects.
• Governance with business leads; review Roadmap and SLAs.
• Coordinate IT staff and external consultants to deliver applications.
• Manage application maintenance and support requests.
• Ensure effective communication between business areas and IT.

Skills

SAP IS-U CRM

Project leadership

Stakeholder collaboration

IT roadmap planning

Education

Bachelor's degree in Computer Science or related field

Equivalent education/experience considered

Tools

SAP IS-U

Job description

The base salary range for this position is dependent upon experience and location, ranging from $141,120 to $176,400

What We Offer

• Competitive benefits and growth opportunities
• Generous performance-based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career advancement pathways

For more information please visit: Benefits - Avangrid

Job Summary

SAP Manager is responsible for effectively leading SAP IS-U and CRM systems that support the Customer Service meter-to-cash business processes that support assigned business areas. This role works collaboratively with these Business areas and the IT Senior Leadership team in gathering, analyzing, characterizing, balancing and prioritizing assigned projects. This role will be responsible for the day-to-day application of maintenance requests. Additionally, this role will focus on understanding customer needs, meeting SLA's, assessing initial project requirements, and providing on-going IT guidance. SAP Manager is responsible for defining and delivering the IT Applications Roadmap aligned with Business Area Strategies, Objectives and Priorities. By engaging in a collaborative, team-based approach, this role will link business area needs with value-added services and IT technology strategies. Role is responsible for managing the Application Map that falls under their assigned areas and seeks opportunities to improve efficiencies, integration/consolidation and evolution/transformation. This leadership role will effectively manage the development of their team and support department projects and roadmaps while ensuring resources are effectively assigned to meet project needs, all while maintaining relationship between the business areas and IT.

Key Responsibilities

• Directs projects and business initiatives requiring implementing SAP changes.
• Serves as SAP subject-matter expert for ISU modules & technologies.
• Manages implementation of medium/large scale SAP solutions/projects.
• Conducts governance meetings with business lead and review Roadmap/Portfolio, Maintenance Service Requests and SLAs adherence.
• Works collaboratively with the business areas and IT management team and staff in the development and maintenance of business applications/solutions to ensure IT standards adherence.
• Responsible for driving the annual demand process (PDS) with the business areas under their responsibility.
• Works collaboratively with the business to analyze, characterize and prioritize demand and align strategies.
• Responsible for managing all the applications maintenance and support requests for responsible applications.
• Works collaboratively with the business to analyze, characterize and prioritize the backlog, including regularly monitoring progress completion.
• Responsible for managing the Application Map under its responsibility and continuously seeking opportunities to improve efficiency, integration/consolidation and evolution/transformation.
• Ensures effective lines of communication between various areas, processes and members are established and maintained.
• Engages with IOC team members to ensure required resources are allocated to the applicable application project.
• Daily management of staff, including internal CS staff and external CS consultants.
• Responsible for their staff performance evaluation process.
• Proactively assesses CS resource requirements for business area initiatives which includes skill set requirements and training needs.
• Oversees external vendors/resources and engages in related contract negotiations.

Required Qualifications

• Bachelor's degree in Computer Science or other related field and a minimum of 8 years of relevant experience. An equivalent combination of education and experience may be considered.
• Experience with the application lifecycle management.
• Experience working as an SAP IS-U CRM/Front office lead in supporting or managing customer care business demand.
• Experience supporting meter-to-cash processes.
• Experience working as a Functional Analyst, Business Relationship or in an IT consulting role.
• Experience managing IT projects and resolving day-to-day issues.Strong technical, analytical, interpersonal, collaboration, organizational skills and ability to perform efficiently and effectively in a dynamic environment.
• Excellent written and verbal communication skills.
• Proven ability to proactively identify innovative solutions to challenging problems.
• Experience synthesizing and communicating complex information simply and accurately to non-technical users.

Preferred Qualifications

• Master's degree in a related field of study.
• Prior project management experience.

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)

Company:THE UNITED ILLUMINATING COMPANYMobility Information

Mobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.

Job Posting End Date:September-26-2026