Manager, Salesforce - Remote

Prime Therapeutics; Harrisburg (Dauphin County); Remote; USD 94,000 - 160,000; Full time

Job summary

Prime Therapeutics is seeking a Manager, Salesforce - Remote to lead the CRM platform strategy and operations. The role combines deep Salesforce expertise with business leadership to deliver a multi-year roadmap, modernize capabilities, and drive value through automation and AI-enabled self-service.

You will lead a high-performing team and partner with senior leaders across sales, operations, and marketing.

Qualifications

• Bachelor's degree or equivalent; 6 years CRM experience incl. Salesforce
• 3+ years Salesforce experience
• 1 year of leadership/people management experience
• Must be eligible to work in the United States without visa sponsorship

Responsibilities

• Develop and execute a multi-year Salesforce strategy and roadmap
• Identify and implement Salesforce AI capabilities to improve productivity and customer experience
• Lead Salesforce initiatives including pricing, quoting, and self-service capabilities
• Oversee Salesforce ecosystem solutions (Marketing Cloud, Experience Cloud, mobile apps)
• Build and lead a high-performing Salesforce organization
• Oversee requirements gathering, design, testing, and maintenance
• Collaborate on architectural and integration solutions across Salesforce and related tech
• Manage Salesforce budget, vendor relationships, and build-vs-buy decisions
• Provide executive updates on progress, risks, and strategic recommendations
• Perform other duties as assigned

Skills

Analytical skills

Communication skills

Leadership

Organization

Cross-functional teamwork

Microsoft Office

Education

Bachelor's degree or equivalent in business or related field

HS diploma or GED required

Tools

Salesforce

Marketing Cloud

Experience Cloud

AppExchange

Job description

Home

Full time

R-17374

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

Job Posting Title

Manager, Salesforce - Remote

Job Description

The Manager Customer Relationship Management (CRM) Administration is responsible for leading the strategy, administration, advancement, and operational performance of Prime’s Salesforce platform. This position combines deep Salesforce expertise with business and technology leadership to establish a multi-year roadmap, modernize platform capabilities, and deliver measurable value through automation, artificial intelligence, integrated digital experiences, and process improvement. The Salesforce Manager leads a high-performing team and partners with senior leaders and cross-functional stakeholders across sales, account management, operations, marketing, and client-facing functions.

Responsibilities

• Develop and execute a multi-year Salesforce platform strategy and roadmap aligned with organizational priorities, business transformation objectives, and measurable business outcomes.

• Identify, prioritize, and implement Salesforce artificial intelligence capabilities that improve productivity, decision-making, customer experience, and self-service.

• Lead complex Salesforce initiatives and platform enhancements, including product configuration, pricing, quoting, guided selling, and self-service capabilities that drive business value and operational efficiency.

• Oversee the implementation and support of Salesforce ecosystem solutions such as Marketing Cloud, Experience Cloud, mobile applications, AI-enabled self-service platforms, and other AppExchange, SaaS, or sales technology solutions.

• Build and lead a high-performing Salesforce organization that delivers business value through strong talent development, accountability, innovation, process improvement, and disciplined execution of strategic initiatives and priorities.

• Oversee requirements gathering, solution design, testing, implementation, and ongoing platform maintenance to ensure Salesforce capabilities align with business objectives and deliver measurable value.

• Collaborate with technology and business teams to evaluate, prioritize, and support architectural and integration solutions across Salesforce and the broader technology ecosystem.

• Manage the Salesforce budget and coordinate vendor relationships and contract negotiations, assess build-versus-buy options, and maximize the business value of Salesforce and third-party technology investments.

• Provide executive-level updates that clearly communicate progress, business value, risks, dependencies, tradeoffs, and strategic recommendations.

• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree in business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required

• 6 years of work experience with CRM applications, including at least 3 years of experience with Salesforce

• 1 year of leadership/people management experience

• Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

• Strong analytical skills and Salesforce product knowledge, including a thorough understanding of how to interpret customer business needs and the translation of those needs into technology and operational requirements

• Experience developing technology roadmaps and strategic plans

• Experience managing competing priorities across multiple initiatives

• Excellent communication and influencing skills

• Business process improvement experience

• Highly organized and result focused

• Ability to work effectively with cross-functional teams and indirect lines of authority

• Proficient with Microsoft Office suite

Preferred Qualifications

• Experience with Salesforce Health Cloud or other industry-specific Salesforce cloud solutions within a regulated environment.

• Experience implementing Salesforce AI capabilities, agentic solutions, intelligent automation, or AI-enabled self-service.

• 2 years of leadership/people management experience

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

Potential pay for this position ranges from $94,000.00 - $160,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/benefits) and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits).

Prime Therapeutics LLCis proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. __

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

At Prime Therapeutics (Prime), we are a different kind of PBM. We’re reimagining pharmacy solutions to provide the care we would want for our loved ones. That purpose energizes our team and creates limitless opportunities to make a difference.

We know that people make all the difference. If you’re ready for a purpose-driven career and are passionate about simplifying health care, let’s build the future of pharmacy together.

Prime Therapeutics LLCis proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard torace, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives includeq qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at email [e-mail].