Manager, Sales, TPO

Carrington; Westfield (IN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Healthcare plans

401(k) with company match

Staff training and development

Employee referral bonuses

Educational reimbursement

Discount programs

Job summary

Carrington is seeking a Wholesale Sales Manager to lead Account Executives and manage broker relationships within a focused sales region. You will promote Carrington’s loan programs, mentor staff, and drive monthly, quarterly, and annual sales targets while ensuring compliant operations across lending guidelines.

The role requires deep knowledge of FHA/VA/USDA and non‑agency products, strong leadership, and the ability to travel as needed.

Qualifications

• Demonstrated sales management skills.
• Expert knowledge of FHA, VA, USDA, conventional and non-agency/Non-QM products, guidelines, and requirements.
• Knowledge of state and federal lending regulations.
• Complete understanding of credit, title, escrow, underwriting, loan processing and closing functions.
• Excellent verbal, written and communications skills.
• Bachelor’s degree or equivalent work experience.
• 2 to 5 years mortgage banking or consumer finance experience.
• Minimum 2 years in government mortgage experience.
• Previous experience as a sales manager strongly preferred.

Responsibilities

• Achieve monthly, quarterly, and annual sales goals.
• Supervise and mentor staff in line with company policies and laws.
• Coach Account Executives to build broker relationships and regional objectives.
• Communicate changes in loan programs, rates and policies to brokers.
• Oversee loan submissions and ensure timely, high-quality results.
• Prepare regional sales forecasts and production projections.
• Ensure CRM and broker records are up to date.
• Review completeness of new broker applications.
• Address and resolve sales/operational issues efficiently.

Skills

Sales management

Broker relationships

Leadership

CRM systems

FHA/VA/USDA knowledge

Encompass knowledge

MS Office

Education

Bachelor’s degree or equivalent

Tools

Encompass

CRM systems

MS Office

Job description

Come join our amazing team !

The Wholesale Sales Manager will be responsible for the management of Account Executives and broker relationship building within a Sales area, focusing on wholesale and correspondent lending. Responsible for achieving sales goals on a monthly, quarterly, and annual basis. Provide day-to-day mentoring, coaching, training, and broker relationship building, sales region development and management guidance to assigned staff. Perform all duties in accordance with company policies and procedures and all state and federal regulations.

Responsible for promoting Carrington’s loan programs including Non-Agency/Non-QM, Government, Conventional, 2 nd Mortgages, and other specialty lending products

The target pay range for this position is $70,000.00 to $80,000.00 + Monthly Incentive plan.

What you’ll do:

• Responsible for achieving sales goals on a monthly, quarterly, and annual basis.

• Carries out supervisory/management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.

• Manage and coach direct reports to achieve region objectives and sales goals, including establishing appropriate timelines, monitoring progress, and course correction as necessary.

• Mentor, coach, and assist Account Executives in building & maintaining exceptional relationships with brokers and setting up new broker relationships.

• Provide oversight to Account Executives in communicating changes in Carrington loan programs, rates and/or policies to brokers.

• Supervise loan submission, maintain high levels of service, and manage for high quality and timely results within an assigned sales region.

• Responsible for timely completion of regional sales forecasts.

• Prepare daily, weekly, and monthly production projections and report projections/findings to management.

• Ensure that Account Executives are updating CRM system with sales activities, marketing efforts, and broker/contact records they are soliciting.

• Review and validate completeness of new broker applications submitted.

• Resolves any sales or operational issues that may arise in the most efficient manner and in line with company guidelines.

• Partner with operations staff to ensure expedient process of file flow.

• Responsible for communicating, implementing and maintaining marketing strategies and policy and procedure changes within assigned region.

• Ensure that all sales activities and operations are performed in compliance with local, state and federal lending regulations and laws.

• Participate in the development and facilitation of training and presentations for sales meetings, training sessions, etc.

• Assist senior sales leadership in the budgeting process and development of regional goals.

• Will attend and represent Carrington at trade shows or industry meetings from time to time.

• Work a flexible schedule and travel as necessary.

What you'll need:

• Demonstrated sales management skills

• Expert knowledge of FHA, VA, USDA, conventional, and non-agency/Non-QM products, guidelines, and requirements.

• Knowledge of state and federal lending regulations

• Complete understanding of credit, title, escrow, underwriting, loan processing and closing functions

• Excellent verbal, written and communications skills

• Excellent organizational skills with ability to adapt quickly and effectively to change

• Strong and proven decision making and problem solving ability

• Excellent customer service, leadership and management skills

• Knowledge of Encompass or equivalent loan origination system, or ability to learn it

• Knowledge of Customer Relationship Management (CRM) systems, or ability to learn it

• Excellent knowledge of non-agency lending

• Excellent knowledge of the mortgage origination process

• Excellent knowledge of non-agency/Non-QM and specialty products lending

• Knowledge of Carrington policies, procedures, guidelines and organization structure

• Knowledge of underwriting guidelines and investor requirements generally in the mortgage industry with ability to learn the Carrington specific policies

• Ability to learn Carrington’s loan origination system if new to the company

• Ability to learn quickly and retain information about Carrington, its sales process flow, its products and the specialty lending industry

• Ability to follow CMS Mortgage Lending loan protocols

• Ability to proactively address and resolve interpersonal conflict

• Ability to understand complex problems and to collaborate and explore alternative solutions

• Familiarity with MS Office Suite (Word, Excel, PowerPoint)

• Bachelor’s degree or equivalent work experience

• 2 to 5 years mortgage banking or consumer finance

• Minimum 2 years in government mortgage experience

• Previous experience as a sales manager strongly preferred

Our Company:

Carrington Mortgage Services-Wholesale Lending is part of The Carrington Companies. We provide third-party originators, mortgage brokers and financial institutions with access to government and conventional loan programs, as well as low credit score home financing and low down payment options. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonwholesale.com .

What is the value proposition to joining the team?

• Increased earning capacity due to access to our 48 state territory.

• Ability to market faster and more efficiently inside the operation.

• Superior service levels offered to the broker as you’re inside presence ensures every step of the loan process is handled in the most efficient manner possible.

• Professional account manager’s partner with you and your brokers to add value every step of the way.

• Base pay plus an industry leading commission plan.

• Take over existing accounts.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.

• Customized training programs to help you advance your career.

• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

• Educational Reimbursement.

• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

EEO/AAP Employer

Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.