Manager, Sales Systems

Credit Acceptance; Oregon; Hybrid; USD 140,000 - 165,000; Full time

Benefits offered by this job

401(K) match

Adoption assistance

Parental leave

Tuition reimbursement

Medical/dental/vision coverage

Great Place to Work benefits

Job summary

Credit Acceptance is seeking a results-driven Senior Program Manager to own Sales platform initiatives across GTM, analytics, and engineering. You will translate business needs into technical specs, prioritize backlog, and drive cross-functional delivery with a focus on data quality and user experience.

You will partner with Sales, Analytics, Product, and Engineering to ensure timely delivery, manage intake processes, and measure adoption and impact.

Qualifications

• 5+ years of project management experience, ideally spanning technical and Sales/GTM environments.
• Bachelor’s degree in information systems, Business Analytics, Computer Science, Information Technology, or related field, or equivalent relevant experience.
• Strong working knowledge of general data infrastructure — databases, data pipelines, integrations, and how data flows between CRM, data warehouse, and analytics/reporting tools.
• Significant experience supporting Sales systems, business technology platforms, Sales Operations, or related systems work.
• Demonstrated experience translating business needs into technical requirements and partnering with engineering teams through testing, release, and adoption.

Responsibilities

• Partner with Sales stakeholders to understand workflows, pain points, and business needs.
• Translate business requirements into clear technical specifications, user stories, acceptance criteria, test scenarios, and success measures that engineering teams can act on.
• Act as liaison between GTM, Product, and Engineering — facilitating communication, managing expectations, and ensuring alignment on priorities, scope, and timelines.
• Partner with technical teams to evaluate solutions, manage dependencies, and resolve issues.
• Coordinate user acceptance testing, release validation, and post‑launch verification.
• Lead cross‑functional projects from discovery through delivery, managing scope, risk, and stakeholder communication across technical and non‑technical teams.
• Measure adoption, utilization, data quality, user experience, productivity, and business outcomes; use feedback and performance insights to recommend system and process improvements.

Skills

Project management

Sales systems experience

CRM data infrastructure

Data pipelines

Stakeholder management

Education

Bachelor's degree in information systems or related field

Tools

Jira

ServiceNow

Power Platform

Job description

At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation. Our Sales teams drive company growth by building trusted relationships with dealer partners and helping them succeed. Team Members deliver customer-focused solutions and directly influence company results. Supported by training, coaching, career development, and evolving digital capabilities, our Sales teams create value for dealers while growing rewarding careers.

Key Responsibilities

• Serve as the business owner for assigned Sales platforms and represent Sales needs related to enhancements, priorities, and issue resolution.
• Maintain system priorities and backlogs based on business value, user needs, and operational risk.
• Evaluate workflows, data, integrations, reporting dependencies, access, and user experience to identify improvement opportunities.
• Own and maintain general data infrastructure supporting Sales — data models, integrations, and pipelines feeding CRM and analytics tools.
• Design and own an intake process for Sales requests directed to the Analytics team, ensuring requests are properly scoped, prioritized, and routed.
• Interface with Engineering to manage the flow of Sales requests — clarifying requirements, tracking status, and ensuring timely delivery.
• In partnership with the Manager, Analytics & Reporting — serve as the single point of accountability for Sales-originated requests, moving through Analytics and Engineering, reducing duplication and competing asks.
• Build lightweight documentation, templates, and criteria so Sales stakeholders submit requests with the context technical teams need to act quickly.

Requirements and Delivery

• Partner with Sales stakeholders to understand workflows, pain points, and business needs.
• Translate business requirements into clear technical specifications, user stories, acceptance criteria, test scenarios, and success measures that engineering teams can act on.
• Act as liaison between GTM, Product, and Engineering — facilitating communication, managing expectations, and ensuring alignment on priorities, scope, and timelines.
• Partner with technical teams to evaluate solutions, manage dependencies, and resolve issues.
• Coordinate user acceptance testing, release validation, and post‑launch verification.
• Lead cross‑functional projects from discovery through delivery, managing scope, risk, and stakeholder communication across technical and non‑technical teams.
• Measure adoption, utilization, data quality, user experience, productivity, and business outcomes; use feedback and performance insights to recommend system and process improvements.

Business Partnership & Sales Engineering Support

• Partner with Sales, Sales Enablement, Analytics, Product, and Engineering teams to support system needs and business priorities.
• Bring a consultative mindset to stakeholder engagements — diagnosing root problems rather than just fulfilling requests, and guiding teams toward scalable solutions.
• Track and communicate key requests, risks, dependencies, decisions, and delivery status.
• Translate technical considerations and tradeoffs into clear business recommendations, and vice versa.
• Provide technical/sales engineering support as needed — helping Sales understand and articulate product and tooling capabilities internally and to customers.

Requirements

• 5+ years of project management experience, ideally spanning technical and Sales/GTM environments.
• Bachelor’s degree in information systems, Business Analytics, Computer Science, Information Technology, or a related field, or equivalent relevant experience.
• Strong working knowledge of general data infrastructure — databases, data pipelines, integrations, and how data flows between CRM, data warehouse, and analytics/reporting tools.
• Significant experience supporting Sales systems, business technology platforms, Sales Operations, or related systems work.
• Demonstrated experience translating business needs into technical requirements and partnering with engineering teams through testing, release, and adoption.
• Experience designing or managing intake/triage processes for cross‑functional requests (e.g., analytics, engineering, or IT request queues).
• Experience with CRM, workflow, or comparable enterprise platforms.
• A consultative mindset and approach — able to build trust with stakeholders, ask the right questions, and guide decisions rather than simply execute requests.
• Strong communication, problem‑solving, prioritization, documentation, and stakeholder management skills.
• Proven ability to act as a conduit between technical and business teams, flexing between engineering depth and executive‑level business framing.

Preferred Qualifications

• Experience as a product owner, platform owner, business systems analyst, Sales Operations systems partner, or sales engineer.
• Experience with intake/ticketing tools (Jira, ServiceNow, or similar) to manage request pipelines.
• Experience with Power Platform, APIs, workflow automation, or modern cloud‑based data environments.
• Experience supporting distributed or field‑based Sales organizations.
• Experience in automotive finance, consumer lending, financial services, or another regulated industry.

Targeted Compensation

$140,000 - $165,000 base salary + annual bonus plan.

Benefits

• 401(K) match
• Adoption assistance
• Parental leave
• Tuition reimbursement
• Comprehensive medical/dental/vision
• Many nonstandard benefits that make us a Great Place to Work

Our Company Values

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self‑awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Credit Acceptance is dedicated to providing an inclusive environment for all.

We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.