Manager, Sales Strategy & Operations

Sysco Northeast Rdc; Chicago, Northern (IL, KY); On-site; USD 90,000 - 150,000; Full time

Job summary

Sysco Northeast RDC in Chicago, IL, seeks a Sales Strategy & Operations leader to deploy standardized sales processes and performance management tools across the sales organization, enabling coaching and consistent execution to reach regional financial goals.

Under the Director of Sales Strategy & Operations, this role collaborates with sales, revenue management, and finance to provide critical reporting, forecasting, and training, while staying current with Sysco’s tools and CRM for planning

Qualifications

• Bachelor's degree or 5+ years of sales experience in B2B environments.
• 2+ years leading a B2B sales team or sales-support role.
• Experience with data-driven coaching and performance analytics.

Responsibilities

• Implement standardized sales processes and practices across the sales organization.
• Lead forecasting, planning, and process consistency in the sales team.
• Develop and report metrics to drive productivity and growth.
• Assist annual planning and monthly forecasting efforts.
• Analyze performance data to support coaching and leadership.
• Understand key metrics aligned to company goals with bottom-up insight.
• Collaborate with Sales Operations on critical reporting needs.
• Ensure access to tools, training, and resources for the sales team.
• Monitor CRM planning quality and data accuracy.
• Stay current with Sysco’s offerings and reporting tools.
• Build relationships with regional sales, finance, merchandising, and revenue management.
• Thrive in a fast-paced environment and adapt to change.
• Other duties as assigned.

Skills

Analytical problem-solving

Profit & loss literacy

Financial acumen

Change management

Coaching / mentoring

Adaptability

Cross-functional collaboration

Communication skills

CRM tools knowledge

MS Office / Excel

Project management

Self-directed / proactive

Marketing knowledge

Education

Bachelor's degree in related field

5+ years sales experience

2+ years B2B sales support / leadership

Tools

CRM software

Sales forecasting tools

Job description

POSITION SUMMARY:

Through the direction of the Director, Sales Strategy & Operations, this position will lead the deployment of a standardized sales process and sales practices to ensure consistency and effectiveness of sales associates in order to achieve region’s financial goals. The associate will also manage the performance management tools, processes, and reports utilized by sales leadership to ensure high-performance of sales organization. They will work cross-functionally across sales, revenue management and finance, with the primary objective of enabling sales leadership coaching and performance management capabilities.

As noted in Sysco's Leadership Framework; On-target performance includes exhibiting the following framework components; Core Qualities, Shaping the Future, Delivering Business Results and Leading People.

RESPONSIBILITIES:

• Drives the implementation of standardized sales process and sales practices, and performance management tools and processes throughout the entire Salesforce
• Leads sales forecasting, planning, and processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts
• Assists in the development and reporting of key performance metrics to help drive increasing Sales productivity
• Assists with annual planning and monthly forecasting processes to support sales leadership team
• Analyzes performance and productivity data to support coaching/performance management efforts carried out by regional sales leaders
• Understands key metrics to include outside data, year over year performance and run rates in relationship to overall company goals with a bottom up approach
• Works directly with Sales Operations leadership on business-critical reporting needs
• Ensures that the best tools, training, and resources are available to the sales organization (across disciplines – local sales, contract sales, business development, and specialists)
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts (CRM platform)
• Stays current with Sysco’s value-added offerings and technology solutions, including but not limited to customer-facing reporting tools
• Develops strong working relationships with regional sales organization, finance, merchandising, and revenue management
• Learns quickly when facing new challenges; thrives on fast-paced environment
• Adapts well to change and views new experiences as growth opportunities
• Other duties as assigned

QUALIFICATIONS:

Education and / or Experience:

• Minimum: Bachelor's degree in a related field or 5 years of sales experience, and 2+ years in a sales support business-to-business professional role
• Preferred: 2+ years of experience leading a business-to-business sales team in a professional sales environment

Professional Skills:

• Solid analytical problem-solving skills, including familiarity with analyzing reports & deriving insights from data
• Ability to express information in terms of profit and loss, food cost and expense ratio
• Strong financial acumen and ability to properly plan and execute business plans
• Embraces change and champions corporate initiatives
• Demonstrated ability to coach and mentor peers and associates
• Flexible; readily accepts change; open to new ideas
• Demonstrated ability to apply business financial knowledge to support growth and to provide meaningful analytics
• Strong interpersonal skills and ability to work with and influence a variety of key stakeholders
• Strong communication skills; ability to effectively communicate with internal and external teams
• Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth
• Proficient in Microsoft Applications Suite (Word, Excel, PowerPpoint, Outlook)
• Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time
• Proactive, self-directed, with the ability to structure a weekly schedule to be successful
• Understanding of marketing principles, product lines, ordering procedures and Sysco’s credit terms