Manager, Sales Operations – Sales Compliance & Ethics

ADP; Roseland (NJ); On-site; USD 87,000 - 162,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Short-and Long-Term Disability

Charitable Contribution Match

Holidays

Personal Days

Vacation

Paid Volunteer Time Off

Job summary

ADP is seeking a Manager, Sales Operations – Sales Compliance & Ethics to help execute and govern our compliance program. The role collaborates across Sales, Legal, Privacy, and Commercial Operations to analyze escalations, identify root causes, and strengthen controls across sales processes and enabling tech.

The candidate will leverage data and partnerships to drive improvements, deliver training, and support governance with a focus on communication preferences and regulatory alignment.

Qualifications

• Bachelor's degree is nice to have but not required; what’s more important is the ability to perform the role.
• 8+ years of experience in Sales Operations, Business Operations, Compliance Operations, Internal Audit, Risk Management, Program Management, or related field.
• Proven ability to influence stakeholders and drive outcomes across a matrixed organization without direct authority.
• Strong analytical, problem-solving, communication, and presentation skills.
• Experience delivering training, presentations, or enablement programs to employees and leadership audiences.
• Proficiency in Microsoft Excel, PowerPoint, and SharePoint.
• Experience leveraging emerging technologies to improve efficiencies and scale impact.
• Demonstrated ability to work independently and manage sensitive information with discretion.

Responsibilities

• Support the execution and ongoing enhancement of ADP's Sales Compliance & Ethics program, focusing on communication preference governance, regulatory alignment, and operational effectiveness.
• Conduct fact-based reviews of escalation events involving customer communication preferences and related regulatory requirements, leveraging CRM, sales engagement, marketing, and other business systems to understand the sequence of events and contributing factors.
• Perform root cause analyses to identify process gaps, data issues, control breakdowns, training opportunities, or other factors impacting Sales compliance program effectiveness.
• Partner with Sales associates, Sales leadership, Commercial Operations, Legal, Privacy, and other stakeholders to gather information, validate findings, and establish a complete understanding of business events and outcomes.
• Prepare clear, accurate, and objective summaries of findings and recommendations for leadership, compliance partners, and other key stakeholders.
• Identify recurring themes, emerging risks, and opportunities for process improvement and coordinate with business partners to support remediation efforts.
• Deliver Sales Compliance & Ethics training and awareness programs to sales associates and leaders, reinforcing ADP standards, regulatory requirements, and ethical selling expectations.
• Support the maintenance and improvement of program documentation, governance processes, reporting frameworks, and operating procedures.
• Partner with reporting and analytics resources to develop trend analyses, management reporting, and actionable insights that improve control effectiveness and reduce operational risk.
• Contribute to projects related to Sales Compliance & Ethics, including business process improvement initiatives, technology enhancements, governance activities, and regulatory readiness efforts.

Skills

Sales Operations

Compliance Operations

Internal Audit

Risk Management

Program Management

Stakeholder Influence

Analytical Skills

Excel

PowerPoint

SharePoint

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

ADP is hiring a Manager, Sales Operations – Sales Compliance & Ethics

The Manager, Sales Operations – Sales Compliance & Ethics will support the operational execution of ADP's Sales Compliance & Ethics program through analysis, stakeholder partnership, and program governance activities. The role is responsible for evaluating complex compliance and communication preference escalations, assessing business process and control effectiveness, identifying opportunities for continuous improvement, and helping ensure communication preference requirements are accurately reflected across sales processes and enabling technologies.

Working across Sales, Commercial Operations, Legal, Privacy, and supporting functions, this individual will leverage data, systems, and business insight to provide objective findings, identify trends, and help strengthen the effectiveness of compliance-related controls and processes.

Responsibilities

• Support the execution and ongoing enhancement of ADP's Sales Compliance & Ethics program, with a focus on communication preference governance, regulatory alignment, and operational effectiveness.
• Conduct fact-based reviews of escalation events involving customer communication preferences and related regulatory requirements, leveraging CRM, sales engagement, marketing, and other business systems to understand the sequence of events and contributing factors.
• Perform root cause analyses to identify process gaps, data issues, control breakdowns, training opportunities, or other factors impacting Sales compliance program effectiveness.
• Partner with Sales associates, Sales leadership, Commercial Operations, Legal, Privacy, and other stakeholders to gather information, validate findings, and establish a complete understanding of business events and outcomes.
• Prepare clear, accurate, and objective summaries of findings and recommendations for leadership, compliance partners, and other key stakeholders.
• Identify recurring themes, emerging risks, and opportunities for process improvement and coordinate with business partners to support remediation efforts.
• Deliver Sales Compliance & Ethics training and awareness programs to sales associates and leaders, reinforcing ADP standards, regulatory requirements, and ethical selling expectations.
• Support the maintenance and improvement of program documentation, governance processes, reporting frameworks, and operating procedures.
• Partner with reporting and analytics resources to develop trend analyses, management reporting, and actionable insights that improve control effectiveness and reduce operational risk.
• Contribute to projects related to Sales Compliance & Ethics, including business process improvement initiatives, technology enhancements, governance activities, and regulatory readiness efforts.

Required Qualifications

• A college degree is nice to have but not required. What’s more important is having the skills to do the job. Other forms of acceptable experience include:
• 8+ years of experience in Sales Operations, Business Operations, Compliance Operations, Internal Audit, Risk Management, Program Management, or related field.
• Demonstrated ability to independently analyze complex business issues, identify root causes, and develop practical recommendations to improve business processes, controls, or operational effectiveness.
• Proven ability to influence stakeholders and drive outcomes across a matrixed organization without direct authority.
• Strong analytical, problem-solving, communication, and presentation skills, with the ability to clearly communicate findings and recommendations to leadership and key stakeholders.
• Experience delivering training, presentations, or enablement programs to employees and leadership audiences
• Proficiency in Microsoft Excel, PowerPoint, and SharePoint.
• Experience leveraging emerging technologies to improve efficiencies and scale impact.
• Demonstrated ability to work independently, exercise sound judgment, and manage sensitive information with professionalism and discretion.

Preferred Qualifications

• Experience supporting compliance, ethics, governance, privacy, risk management, or internal audit programs.
• Experience supporting sales organizations, commercial operations, or other customer-facing business functions.
• Working knowledge of TCPA, CAN-SPAM, CASL, or similar customer communication regulations
• Experience with Salesforce and related sales, marketing, or customer communication platforms.
• Experience analyzing trends and translating findings into process improvements, control enhancements, or operational recommendations.
• Knowledge of the Human Capital Management industry or related B2B sales environments.
• The ideal candidate demonstrates exceptional attention to detail and the ability to consistently deliver high‑quality results in a fast‑paced, high‑pressure environment.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $86,600.00 - USD $161,600.00 / Year*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.