Manager, Sales Operations & Analytics

Arrowhead Pharmaceuticals; Los Angeles (CA); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Benefits package

Job summary

Arrowhead Pharmaceuticals in Pasadena, CA is seeking a Manager, Sales Operations to support field teams and drive the commercial success of Redemplo and future products. You will translate strategy into concrete plans, assist sizing, targeting and incentive programs, and help build and optimize CRM and data systems that enable effective field execution.

This role offers ambiguity-friendly leadership and the opportunity to shape processes, reporting to the Director of Commercial Operations and

Qualifications

• Bachelor's degree in business-related or life sciences field.
• 5+ years of experience spanning sales, analytics, and sales operations.
• Strong quantitative and analytical skills with data-driven recommendations.
• Experience building processes and systems in ambiguous environments.
• Ability to translate data into actionable recommendations for leadership.

Responsibilities

• Help set national and regional sales targets aligned with forecasts.
• Support implementation of sales compensation plans and incentive programs.
• Help manage field alignment, territory mapping, and resource allocation.
• Partner with IT to manage data underpinning sales and marketing operations.
• Drive CRM and related sales systems improvements.
• Define and communicate KPIs to commercial stakeholders.
• Track KPIs with analytics to inform field strategy.

Skills

Sales analytics

Data modeling

CRM/BI tools

Analytical communication

Education

Bachelor's degree in business or life sciences

Tools

CRM

BI tools

Job description

Arrowhead Pharmaceuticals, Inc. (Nasdaq ARWR) is a commercial stage biopharmaceutical company that develops medicines that treat intractable diseases by silencing the genes that cause them. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes. RNA interference, or RNAi, is a mechanism present in living cells that inhibits the expression of a specific gene, thereby affecting the production of a specific protein. Arrowhead’s RNAi-based therapeutics leverage this natural pathway of gene silencing.

Arrowhead is focused on developing innovative drugs for diseases with a genetic basis, typically characterized by the overproduction of one or more proteins that are involved with disease. The depth and versatility of our RNAi technologies enables us to potentially address conditions in virtually any therapeutic area and pursue disease targets that are not otherwise addressable by small molecules and biologics. Arrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates.

Arrowhead’s corporate headquarters is in Pasadena, CA with research and development teams in Madison, WI & San Diego, CA, and a state of the art manufacturing facility in Verona, WI. Our employees are nimble, science-driven innovators who are collaborating to bring new therapies to patients in need.

The Position

Let's do something amazing together!

The Manager, Sales Operations will play an important role in the commercial success of Arrowhead's leading investigational cardiometabolic medicine — Redemplo (siRNA targeting APOC3). This product has demonstrated compelling clinical data to date, has been approved by the FDA for Familial Chylomicronemia Syndrome (FCS), and is in late-stage development for other grievous conditions, including Severe Hypertriglyceridemia (SHTG). Over time, this role will expand to cover additional indications and products across the Arrowhead portfolio.

We're looking for someone who thrives in ambiguity and enjoys building. This function is still taking shape; you'll have real latitude to define process, systems, and best practice rather than inherit a fully built playbook.

In this role, you will support Sales Operations for our field-based teams, reporting to the Director of Commercial Operations and working closely with Sales and Marketing leadership. You'll help translate commercial strategy into concrete plans and goals for the field, support sizing, targeting, and incentive compensation. You’ll also help build and optimize the systems (CRM, data infrastructure) that make field execution possible.

Responsibilities

• Help set national and regional sales targets in compliance with regulations and in alignment with forecasts. Help align targeting and call planning with business strategy.
• Support the implementation and management of sales compensation plans and incentive programs, adjusting as needed to optimize performance, and help automate targeting and incentive processes.
• Help manage field alignment, workload calculation, and territory mapping, adjusting as needed to optimize performance and collaborating with sales leadership on field resource allocation.

Build Infrastructure and Improve Process

• Partner with IT to support management of the data underlying sales and marketing operations including targeting, incentive compensation, KPIs, field sizing, and reporting. Maintain customer master data and optimize data sources for field sales planning.
• Drive ongoing improvement of the CRM and related sales systems.
• Support Commercial Operations budget tracking and manage day-to-day vendor coordination and relationships.
• Manage the field fleet program{{:}} vehicle assignments, lease schedules and renewals, fleet vendor relationships, policy compliance, and serve as the field's point of contact for fleet needs.

Create Insights

• Support the definition, development, and regular communication of business KPIs and metrics to commercial stakeholders.
• Partner with commercial leadership and business analytics to track and report on KPIs, turning data into insight that shapes field strategy.

Requirements

• Bachelor's degree in a business-related or life sciences field.
• Strong understanding of the life sciences industry.
• 5+ years of experience spanning sales, analytics, and sales operations
• Demonstrated experience building processes, systems, or infrastructure from the ground up, ideally in ambiguous or fast-changing environments (startup, early-stage commercial launch, new business line, or similar).
• Strong quantitative and analytical skills, with comfort in data modeling, CRM/BI tools, and translating data into clear, actionable recommendations for commercial leadership.
• Strong organizational and time management skills; comfortable operating in a matrixed, team-based environment.
• You may be required to travel for up to 20% of your time.

Preferred

• Pharmaceutical or biotech experience strongly preferred, but candidates from other industries (consulting, tech, med device, etc.) with strong analytical and operational rigor are encouraged to apply.
• Experience in the cardiometabolic disease space
• Management consulting experience

Arrowhead provides competitive salaries and an excellent benefit package.

Candidates must have current, valid authorization to work in the country where this role is located.