Manager Sales Operations

Reynolds Consumer Products; Lake Forest (IL); Hybrid; USD 111,000 - 161,000; Full time

Job summary

Reynolds Consumer Products is seeking a Manager, Sales Operations at our Lake Forest, IL headquarters with a hybrid schedule (Tuesdays–Thursdays). You will lead a team of analysts and provide decision support to Sales Evolution Team leadership, shaping strategic insights and scalable processes.

The role partners with IT, Master Data and Finance to deliver reliable tools, dashboards, and governance, while driving best-in-class sales execution and cross-functional collaboration.

Qualifications

• Bachelor's degree in Business, Finance, Information Systems, or related field; or equivalent education/experience.
• 6+ years of related professional experience, preferably in consumer packaged goods.
• 2+ years of experience in a manager or team-lead capacity.
• Experience with SAP or another ERP platform.

Responsibilities

• Lead a team of analysts supporting Sales, E-Commerce, Category Management, RGM, and other centralized functions.
• Provide decision support to Sales Evolution Team leadership; translate data into actionable insights.
• Drive process excellence across the sales organization; improve execution.
• Partner with IT to deliver sales tools, data integrations, and governance.

Skills

Team leadership

Data analysis

Cross-functional collaboration

Strategic thinking

Problem solving

Education

Bachelor's degree in Business, Finance, Information Systems, or related field

Tools

Power BI

SAP

Job description

Overview

Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities!

We currently have an opportunity for a Manager, Sales Operations at our Corporate Headquarters in Lake Forest, IL hybrid Tuesdays through Thursdays.

Responsibilities

The Manager, Sales Operations, provides decision support to Sales Evolution Team leadership and drives process excellence across the sales organization. This role leads a team of analysts supporting Sales, E-Commerce, Category Management, RGM, and other centralized functions; translates business needs into actionable insights, scalable processes, and effective tools; and partners cross-functionally to anticipate changing market conditions and business priorities. The position reports to the Vice President, Revenue Growth Management.

You Will Have the Opportunity to Make Great Things Happen!

Team Leadership & Business Support

• Lead, coach, and develop a team of analysts, providing clear direction, priorities, feedback, and accountability in support of business processes and practices.
• Deliver functional decision support to the sales organization and other centralized teams, using data and business context to resolve challenges and improve execution.
• Analyze business results and translate findings into clear recommendations and decisions for leaders and cross-functional partners.

Process Excellence & Capability Building

• Champion best practices and continuous improvement initiatives across Sales Evolution Team functions.
• Lead projects and initiatives that strengthen sales processes, applications, data integrations, reporting, and analytical tools.
• Identify opportunities to streamline and prioritize communications, processes, technology, and funding while improving consistency and scalability.

Technology, Data & Cross-Functional Partnership

• Partner with Information Technology to define and deliver sales tools that provide reliable business insights and actionable information.
• Serve as the primary liaison between Sales and Master Data Management for customer and product hierarchy alignment and governance.
• Manage the GS1 process and associated data requests, ensuring accurate coordination and timely issue resolution.

Sales Operations Administration

• Manage the sales communications process and related operating routines.
• Manage and support broker contracting and broker commission processes.
• Support planning, budgeting, and coordination for Sales and National Business Meetings.

You Will Love It Here If…

• You listen, learn, and evolve
• You thrive in a fast-paced environment
• You put safety first, always
• You are passionate about collaboration, teamwork, and achieving shared goals
• You believe in treating all people with respect, operating ethically, and growing a diverse, equitable, and inclusive workplace
• You are committed to improving our impact on local communities and creating positive experiences

Qualifications

Education/Experience

Required

• Bachelor's degree in Business, Finance, Information Systems, or a related field, or an equivalent combination of education and relevant work experience to successfully perform the essential functions of the position.
• 6+ years of related professional experience, preferably within the consumer packaged goods industry.

Preferred

• 2+ years of experience in a manager or team-lead capacity, including experience developing, coaching, and mentoring employees.
• Experience with SAP or another enterprise resource planning platform.

Knowledge/Skills/Abilities

• Demonstrated experience managing teams and influencing cross-functional stakeholders.
• Advanced proficiency with Microsoft Office applications and experience with Power BI dashboard and reporting design and support.
• Strong analytical and organizational skills, with the ability to use data, trends, and process measures to identify improvement opportunities and strengthen return on investment.
• Excellent written and verbal communication skills, including the ability to explain technical information clearly and influence stakeholders at all levels.
• Strong problem-solving skills, with the ability to identify root causes and resolve issues logically and systematically.
• Project leadership capability with the ability to manage multiple priorities, customers, and accountabilities in a fast-paced environment.
• Collaborative, team-oriented approach and demonstrated ability to work effectively across functions.

Competencies

• Builds Effective Teams - Creates a collaborative, accountable, and service-oriented team environment; sets clear expectations and develops analysts to meet changing business needs.
• Business Insight - Applies understanding of customers, sales processes, market conditions, and commercial priorities to shape practical recommendations and operational decisions.
• Manages Complexity - Integrates information across data, systems, processes, and stakeholder needs; clarifies interdependencies and creates workable paths forward.
• Decision Quality - Uses data, sound judgment, and business context to make timely recommendations and decisions, including when information is incomplete.
• Drives Results - Establishes clear outcomes, follows through on commitments, removes barriers, and improves the reliability and effectiveness of sales execution.
• Collaborates - Builds productive relationships across Sales, Information Technology, Master Data Management, Finance, and other functions to align priorities and deliver shared outcomes.

RCP affords equal employment opportunities to applicants without regard to race, color, religion, age, disability status, sex, marital status, protected veteran status, pregnancy, national origin, genetics, genetic information, parental status, or any other characteristic protected by federal, state or local law. RCP conforms to the spirit as well as to the letter of all applicable laws and regulations.

Posted Salary Range

USD $111,000.00 - USD $160,950.00 /A

Bonus Eligibility

Role is eligible for 14% annual incentive provided the business meets financial goals and the individual meets their performance goals, subject to plan administration guidelines.