Manager, Sales Operations

Alphatec Spine; Carlsbad (CA); On-site; USD 120,000 - 140,000; Full time

Job summary

Alphatec Spine in Carlsbad, CA seeks a Manager, Sales Operations and Support to enable our global sales force with analytics, forecasting, reporting and strategic initiatives. You will coordinate planning across senior management, Sales, Marketing and Finance, building processes that improve forecasting and drive revenue.

This role leads a team, partners with Sales Ops leadership, and manages data and reporting in SAP, Power BI and Salesforce.

Qualifications

• Must have strong leadership abilities and strong organization, interpersonal, communication analytical and presentation skills.
• Ability to multi-task and work well under pressure.
• Demonstrated creative thinking.
• Must have business operations experience, primarily with project management and implementing process improvements.
• Must have experience using analytics to determine root causes and identify solutions.
• Demonstrated ability to understand the sales process and experience working with the field sales organizations.
• This position requires 10% - 25% travel.
• Demonstrated ability in creating a customer focused culture.
• Experience with Microsoft Office with specific expertise using Powerpoint.

Responsibilities

• Coordinate planning efforts, aligning Senior Management, Sales, Marketing, Operations, Finance and other stakeholders.
• Support development of Sales long-term strategy including 3-year plans and strategic investments.
• Manage annual business plan process with Business Units and Reps, including templates, targets, timelines, training and tracking.
• Plan, manage and execute Sales monthly and quarterly field communication.
• Assist with development of presentations, including PowerPoint slides, research and analytics.
• Compile materials for meetings and reports; format and present data visually.
• Interact with Sales EVP, Sales Leadership Team, Direct Sales Reps and ATEC Sales Agents.
• Manage data, systems and reporting across SAP, Power BI and Salesforce.com.
• Assist in planning, execution and training of new systems and processes.
• Create, maintain and report on new insightful metrics and analysis.
• Manage Vertical Strategy: identify targets, track performance, drive engagement with Sales team.
• Drive monthly and quarterly business reviews with Sales Leadership.
• Understand policies, advise across the organization, and set priorities independently.
• Coordinate team priorities to align with business goals and revenue targets.
• Support hiring, onboarding, and training for new team members within Sales Operations.
• Communicate team updates and key insights to senior leadership.
• Foster a high-performing, solutions-oriented team culture.

Skills

Leadership

Organization

Interpersonal skills

Communication skills

Analytical thinking

Presentation skills

Multi-tasking

Problem solving

Education

BA/BS degree or equivalent

3-5 years experience in medical device field

Masters degree

Tools

SAP

Power BI

Salesforce.com

PowerPoint

Microsoft Office

Job description

The Manager, Sales Operations and Support provides tools and services required for executing our strategy and supporting our global sales force including analytics, presentations, revenue forecasting, sales channel focus initiatives, sales channel on-boarding, sales reporting and sales communication.

Essential Duties and Responsibilities

• Manage and coordinate planning efforts, ensuring alignment between Senior Management, Sales, Marketing, Operations, Finance and other key stakeholders. Areas of focus: developing a world-class process that effectively meets its business requirements and delivers ongoing improvements to forecasting process.
• Support with the development of Sales long-term strategy including 3-year plans and strategic investments.
• Manage the annual business plan process with our Business Units and Reps, including creating templates, setting targets, managing timelines, field training and real time tracking of results throughout the year.
• Plan, manage and execute Sales Monthly and Quarterly field communication.
• Assist with the development of presentations, including preparation of PowerPoint slides, researching topics, analytics, etc.
• Coordinates the accumulation and compilation of materials for meetings and other purposes, including sales meetings, monthly management meetings, monthly management reports, etc. often combining department specific materials into a single operations document; ensures reports are received and turned in on time; may provide input into format and layout of graphic presentation of data; may create notebooks for all data presented.
• Interact with, and provide support for Sales EVP, Sales Leadership Team, Direct Sales Representatives and ATEC Sales Agents.
• Manage data, systems and reporting across SAP, Power BI and SalesForce.com.
• Assist in the planning, execution and training of new systems and processes.
• Create, maintain and report on new insightful metrics and analysis.
• Manage Vertical Strategy process including identifying key targets, tracking actual performance and driving activity and engagement with the Sales team
• Drive business review with Sales Leadership on a monthly & quarterly bases
• Seeks and maintains a comprehensive understanding of company and departmental policies and procedures in order to effectively and efficiently conduct duties and responsibilities; may advise individuals inside and outside the organization of the executive's views on major policies or issues; sets priorities independently.

Supervisor Responsibilities:

• Manage, coach, and develop team members to strengthen analytical, process, and systems expertise.
• Prioritize and assign workload to align with business goals, sales cycles, and revenue targets.
• Support hiring, onboarding, and training for new team members within Sales Operations.
• Communicate team updates, key insights, and recommendations to senior leadership.
• Foster a high-performing, solutions-oriented team culture that drives operational excellence and supports company growth.

• Must have strong leadership abilities and strong organization, interpersonal, communication analytical and presentation skills.
• Ability to multi-task and work well under pressure.
• Demonstrated creative thinking.
• Must have business operations experience, primarily with project management and implementing process improvements.
• Must have experience using analytics to determine root causes and identify solutions.
• Demonstrated ability to understand the sales process and experience working with the field sales organizations.
• This position requires 10% - 25% travel.
• Demonstrated ability in creating a customer focused culture.
• Experience with Microsoft Office with specific expertise using Powerpoint.

Education and/or Experience:

• BA/BS degree or equivalent
• 3-5 years experience, preferably in a medical device field required.
• Masters degree preferred.

Equal Employment Opportunity & Other Disclosures

ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws.

For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

At this time, ATEC Spine does not sponsor employment visas for this position. Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Salary Range

Alphatec Spine, Inc. complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $120,000 - $140,000 Full-Time Annual Salary