Manager, Sales Operations

Celestica; Boise (ID); Remoto; USD 107.000 - 147.000; Tempo pieno

Descrizione del lavoro

Celestica is seeking a Sales Operations Manager to ensure accurate sales systems and processes across the Americas. This role supports ATS and CCS leadership with data-driven insights, manages training plans, and oversees incentive plan governance.

It is a remote, individual contributor position with extensive cross-functional interaction. The successful candidate will coordinate quota processes, improve Dynamics 365 and Salesforce CRM usage, and collaborate with Sales, HR, and leadership to

Competenze

• Hands-on experience with CRM platforms such as Dynamics 365 and Salesforce.
• Strong knowledge of governance, records retention and ISO TL-9000 basics.
• Proven ability to track incentive schedules and audit sales criteria.
• Experience interfacing with Sales, HR, and leadership teams.
• Focus on continuous-improvement and process automation in reporting.
• Experience managing or administering training programs.

Mansioni

• CRM & User Administration: manage Dynamics 365 CRM access and role alignment.
• Incentive Plan Administration: track SIP payouts and verify documentation.
• Reporting & Executive Support: monthly forecasts, funnel and KPI reports.
• Planning & Systems Management: coordinate annual quota and CRM improvements.
• Training: administer ATS Sales and Account Team assessments and training plans.

Conoscenze

CRM platforms

Process governance

Compensation analysis

Cross-functional collaboration

Continuous improvement

Training programs

Formazione

Bachelor's degree in Business or Engineering

Strumenti

Dynamics 365

Salesforce

Challenger

SOS

ZoomInfo

LinkedIn Navigator

Descrizione del lavoro

Req ID: 142140

Remote Position: Yes

Region: Americas

Country: USA

Summary

The Sales Operations Manager (SOM) role ensures Celestica’s sales systems and processes operate correctly and efficiently, enabling the global sales organization’s opportunity pursuit. The SOM ensures deals are closed as won or lost according to process specifications, and that incentive plan payouts adhere strictly to corporate policies and audit requirements. In addition, the SOM manages the ATS Sales and Account Team skills assessments and training plans, including course recommendations and training deployment, and all training partner relationships. This is an individual contributor role.

Performs tasks such as, but not limited to, the following:

• Department Mandate: Provide best-in-class sales tools and processes to enable the sales organization to efficiently manage and report their opportunities.

• Executive Decision Support: Ensure sales data is accurate and available in a timely manner; deliver sales data and data-driven insights to the teams supporting ATS and CCS leadership to guide key strategic decisions impacting growth.

• Corporate Governance: Perform a vital governance role ensuring system data integrity, managing system access, and ensuring incentive plan payouts strictly adhere to corporate policies and audit requirements.

Key Responsibilities

CRM & User Administration

• Manage user access requests for the Dynamics 365 CRM Sales Module, validating role specifications and business unit alignments.

• Assign industry-specific Khalix account codes for new account creations within CRM.

• Review and validate CRM opportunities moving to Closed/Won against required award documentation.

Incentive Plan Administration

• Manage the quarterly Sales Incentive Plan (SIP) schedule, tracking payout timelines and distributing claim criteria documentation to sales teams.

• Validate 1st, 2nd, and 3rd SIP installment documentation, confirming production purchase orders and run rate Estimated Annual Revenue (EAR).

• Generate, audit, and maintain quarterly Compensation Tracker Reports extracted from CRM data.

• Secure formal approvals for quarterly SIP claims from Segment VPs

• Support HR in validating achievement data for Sales MBO’s

Reporting & Executive Leadership Team Support

• Execute month end reporting, including Forecast Wins, Live Funnel, Win/Loss, and Khalix system loads.

• Consolidate and distribute monthly Global & Segment management reporting packages.

• Produce monthly supporting backup reports

Planning & Systems Management

• Coordinate the annual Sales Quota process, providing segment targets for HR.

• Lead & support continuous improvement development in both Dynamics 365 and SalesForce CRMs

Sales and GCBU Training

• Administer ATS Sales and Account Team skills assessments, analyze results and recommend training plans

• Recommend Annual Sales Training Plan with Budget for approval. Manage programs within budget.

• Support annual renewal of contracts with all vendors

• Manage system access to Sales and GCBU Tools & associated training (Dynamics CRM, Challenger, SOS, ZoomInfo, LinkedIn Navigator)

Qualifications & Knowledge

• Technical Systems: Hands-on experience with CRM platforms (Dynamics, SalesForce)

• Process & Governance: Familiarity with ISO 9001:2008 / TL 9000 quality management standards, Corporate Records Retention procedures, and Environmental Health & Safety guidelines.

• Compensation & Financial Analysis: Proven capability in tracking incentive schedules, auditing sales win criteria, and managing complex spreadsheet trackers.

• Cross-Functional Collaboration: Strong interpersonal skills to interface directly with Sales, Customer GMs, Segment VPs and HR.

• Continuous-improvement mindset: Proven track record identifying manual reporting or system bottlenecks and streamlining them through process redesign, standardization, and automation.

• Skills assessments & training: Experience managing or administering training programs

Physical Demands

• Duties of this position are performed in a normal office environment.

• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

• Occasional overnight travel may be required

Salary

The stated range includes Base Salary only. A comprehensive benefits package is offered in addition to this range.

The range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.

Base Salary: $107K-147K USD

Typical Experience

• Eight plus years of multi-disciplinary work experience in the fields of business management, sales, Finance, Marketing or process Engineering and project/program management (preferably in the high-tech industry).

• Work experience within Celestica is highly desirable.

Typical Education

• Bachelor's degree in related field (Business or Engineering), or consideration of an equivalent combination of education and experience.

• Educational Requirements may vary by geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Celestica is an E-Verify employer.

Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.

COMPANY OVERVIEW:

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.