Manager, Sales - Fine Jewelry/Client Experience b-Helpful

Bloomingdale's; Norwalk (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

Bloomingdale’s in Norwalk, CT seeks a Store Leader to drive exceptional customer experiences and sales performance. You will inspire a team through a coaching style, lead relationship selling, and manage merchandising with cross-functional partners to maintain Bloomingdale’s standard of a unique, engaging shopping environment.

You will recruit, onboard, and develop direct reports while ensuring operational excellence, inventory and fulfillment accuracy, and superior service across the store.

Qualifications

• Associate's Degree required.
• 3–5 years of direct retail leadership experience preferred.
• Ability to communicate effectively with customers and partners.

Responsibilities

• Observe, coach and role model customer-centric selling behaviors.
• Champion use of selling technology to support a seamless customer experience.
• Lead relationship selling and build a client book to drive outreach and business.
• Support store priorities as an engaged leader.
• Oversee merchandising direction with stakeholders and ensure alignment.
• Ensure restocking, floor moves, and signing are completed.
• Provide daily oversight of fulfillment and track metrics for optimal fill rate.

Skills

Leadership

Customer service

Communication

Strategic planning

Flexibility

Education

Associate's degree

Job description

About

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

About

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

Store Leaders are on the forefront of both the colleague and customer experience. Through your dynamic leadership style, interpersonal skills and business acumen, you will inspire your team to bring the Bloomingdale’s mission, to be like no other store in the world, to life. A leader’s success is through the connectivity of their team and as a Business Sales Manager, you are responsible for unlocking each member’s individual motivation and goals. A successful Bloomingdale’s Business Manager possesses an inherent passion for people whether it is recruiting, onboarding and developing your direct reports or ensuring the customer receives an outstanding experience regardless of why they are in our stores. A Bloomingdale’s Business Manager oversees a multi-million dollar component of the overall store business. It often includes multiple families of businesses with a large sales professional span of control. In today’s retail environment, our leaders are flexible and agile supporting sales results, merchandising standards and ensuring customer fulfillment orders are completed on a timely basis.

Essential Functions

• Observe, coach and role model customer-centric selling behaviors at all times
• Require and champion use of selling technology to support a seamless customer experience
• Lead and educate relationship selling, building a client book and driving outreach to maximize business
• Actively support total store priorities and establish self as an available and engaged leader
• Lead and own execution of merchandising, partnering with Visual Merchandise Manager / Merchandise Manager as the owner of overall merchandising direction
• Ensure all necessary re-stocking, floor moves, signing are completed
• Provide daily oversight of fulfillment process, track metrics throughout the day to ensure optimum fill rate

Qualifications And Competencies

• Associate's Degree and 3-5 years direct experience required
• Effectively communicate and present information in one-on-one and small group situations to customers, and all levels of internal and external business partners
• Ability to effectively plan and execute strategies
• Ability to monitor and maneuver workflow to achieve priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements

• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25lbs

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment. STORES00 LEADER00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.