Manager, Sales and Customer Service - Reno Furniture

Macy's, Inc.; Reno (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Macy's, Inc. is seeking a Manager of Sales & Customer Service in Reno, NV to lead a high-energy team focused on delivering an exceptional customer experience.

You will coach staff, manage selling operations, and drive initiatives to increase shopper loyalty while upholding Macy's standards of service. The role emphasizes talent development, performance management, and cross-functional collaboration across OMNI, Style, and Asset Protection to ensure store excellence and a welcoming shopping

Qualifications

• Bachelor's degree or equivalent work experience.
• 3-5 years of management experience in retail.
• Heavy lifting and standing for long periods; ability to move 30 lbs.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by leading Macy's initiatives through coaching and recognition; optimize productivity.
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop improvement strategies.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Collaborate with Store Manager and Store Leaders to drive Store Scorecard results by hiring and retention strategy, operations, and shopping environment.

Skills

Leadership & Team Building

Customer Service Excellence

Sales & Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.

What You Will Do

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
• Manage selling support, including the stockroom, signing, equipment, and merchandising
• Support other operational areas such as OMNI, Style, and Asset Protection
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
• The role focuses on multiple functions, such as interviewing, hiring, staffing, and scheduling to ensure the store runs efficiently
• Additionally, this position handles store operations and administrative functions, including budgets and cash office functions
• Collaborate with the Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on hiring and retention strategy, operations, and the shopping environment
• Maintain profit through effective staffing, weekend compliance, and controllable expenses
• Direct strategies to impact the candidate experience by leading the colleague onboarding process and orientation
• Manage operational activities such as hours utilization, payroll and non-payroll expenses, cash office, and supply inventory
• Maximize sales and minimize expenses
• Maintain and balance staffing to meet targets
• Work a flexible retail schedule, including days, evenings, holidays, and weekends
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need

• Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
• Customer Service Excellence : Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
• Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
• Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
• Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
• Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
• Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
• Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
• Communication Skills: Consistently clear and effective communicator, writer, and presenter
• Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices

Who You Are

• Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• Candidates with a High School diploma or equivalent are encouraged to apply.
• 3-5 years of management experience in retail
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
• May involve reaching above eye