Manager, Sales

Sekisui House U.S., Inc.; Kent (WA); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Health & Wellness

401(k) retirement savings plan

Time Off

Life Insurance

AD&D

Disability coverage

Employee Assistance Program

Homeownership discounts

Pet Insurance

Job summary

Sekisui House U.S., Inc. in Kent, WA, is seeking a Community Sales Manager to lead our sales team across new home communities.

You will drive targets, coach the team, ensure a high-quality customer experience, and coordinate with construction, marketing, design, mortgage, and title partners to deliver on schedule. The role requires a Bachelor's degree (or equivalent) and 4–6 years in new home sales or real estate, with prior leadership experience.

Qualifications

• Bachelor’s degree OR equivalent combination of education and experience.
• Minimum 4–6 years of experience in new home sales, real estate, or a related field.
• Experience supervising or leading sales professionals or support staff.

Responsibilities

• Lead, supervise, and develop the sales team to achieve community and divisional targets.
• Monitor and analyze sales performance, conversion metrics, and community activity.
• Establish and execute short-term operational plans to support traffic conversion.
• Oversee sales office readiness, model home presentation, and customer experience.
• Partner with cross-functional teams to align schedules, pricing, and customer needs.
• Provide coaching, onboarding, and training to sales team members.
• Resolve escalated customer issues by applying knowledge of processes and policies.
• Conduct market and competitive analysis to inform sales strategy and promotions.
• Contribute to continuous improvement of sales processes and communications.
• Support community marketing, realtor engagement, and new openings as needed.

Skills

Leadership

CRM systems

Sales reporting

Customer engagement

Analytical skills

Communication skills

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Job description

Overview

BREAK GROUND ON A REWARDING CAREER WITH US! The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American, Woodside, Holt, Hubble, and Chesmar brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

Positive Work Environment & Culture

• Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work‑life balance and recognize the importance of time outside of work commitments.

Overview & Position Summary

This position leads community sales operations by managing and developing a high‑performing sales team to achieve sales targets, deliver an exceptional customer experience, and maintain operational excellence. The role oversees day‑to‑day sales activities, monitors performance metrics, ensures alignment with company sales processes, and collaborates with cross‑functional partners including construction, marketing, and design. This position is responsible for driving consistent sales practices, coaching team members, and contributing to strategic growth initiatives while maintaining a strong community presence.

Primary Responsibilities

• Lead, supervise, and develop the sales team to achieve community‑level and divisional sales targets.
• Monitor and analyze sales performance, conversion metrics, and community activity to identify opportunities and address potential risks.
• Establish and execute short‑term operational plans that support traffic conversion, customer engagement, and pipeline management.
• Oversee sales office readiness, model home presentation, and the delivery of a professional and welcoming customer experience.
• Partner with cross‑functional teams (construction, marketing, design, mortgage, and title) to ensure alignment on schedules, pricing, product information, and customer needs.
• Provide coaching, mentorship, and training to sales team members, including onboarding new hires, role‑playing, and field shadowing.
• Resolve escalated customer issues by applying advanced knowledge of processes, policies, and customer expectations.
• Conduct market and competitive analysis to inform sales strategy, pricing, and promotional activities.
• Contribute to continuous improvement by recommending enhancements to sales processes, team communication, and customer experience initiatives.
• Support community marketing initiatives, realtor engagement, and new community openings or phase releases as needed.

Required

Education & Experience

• Bachelor’s degree OR equivalent combination of education and experience.
• Minimum 4–6 years of experience in new home sales, real estate, or a related field.
• Experience supervising or leading sales professionals or support staff.

Preferred

• Experience in homebuilding sales management or community‑level leadership roles.
• Familiarity with CRM systems, sales reporting tools, and contract processes.
• Experience supporting cross‑functional planning and customer experience initiatives.

Skills & Competencies

• Strong leadership skills with the ability to coach, motivate, and develop a sales team.
• Advanced understanding of sales processes, customer engagement, and operational requirements.
• Ability to create short‑term plans aligned with community goals and market activity.
• Strong problem‑solving, analytical, and decision‑making skills.
• Ability to ensure compliance with policies, procedures, and company standards.
• Effective communication and collaboration skills across functions and leadership levels.
• Strong organizational skills with attention to detail and accuracy in documentation.
• Proficiency in CRM systems, sales tools, and reporting platforms.
• Ability to manage competing deadlines in a fast‑paced environment.
• Customer‑first mindset with a focus on driving high‑quality interactions and experiences.

Working Conditions

Work is performed in community sales offices, model homes, and general office environments. Regular movement throughout homesites and community spaces is required. Weekend work and flexible scheduling aligned with customer traffic and sales needs are expected. Limited travel may be required for meetings, training, or cross‑functional coordination.

Physical Requirements

• Ability to walk through model homes, construction‑adjacent areas, and community spaces.
• Ability to sit or stand for extended periods during customer interactions or administrative tasks.
• Ability to lift and carry light materials such as brochures, signage, or supplies.
• Ability to use computers, tablets, and communication tools regularly.
• Ability to work across indoor and outdoor environments as needed.

Automobile Allowance Requirement

This position is eligible for an automobile allowance. Candidates must maintain a valid driver's license, personal vehicle, and automobile insurance meeting company coverage requirements. Proof of insurance will be required before employment.

Compensation

• Base Salary: $115,000 - $130,000
• FLSA Status: Exempt
• Bonus Type: Year‑end Discretionary

Comprehensive Benefits Package

We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families:

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time‑off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company‑provided life insurance, accidental death and dismemberment (AD&D) insurance, and short‑ and long‑term disability coverage are included. An employee assistance program (EAP) is also available.
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at www.richmondamerican.com for additional information.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.