Manager, Safe and Secure Operations Center

Carvana; Tempe (AZ); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401K with company match

Vehicle discounts

Pet benefits

Wellness program

Career development and promotions from

Job summary

Carvana is seeking a Manager for the Remote Operations Center (ROC) to lead a growing security operations team in Tempe. You will oversee incident response, risk mitigation, and strategic security programs across multiple sites to ensure a Safe and Secure environment from day one of operations.

You will guide staff, develop procedures, and collaborate with senior leaders to drive continuous improvement while managing several projects and complex priorities in a fast-paced, data-driven culture.

Qualifications

• Bachelor’s degree in a relevant field is required.
• 5+ years of experience in the security industry, preferably ROC/SOC/GSOC.
• 2+ years of people leadership experience.
• Global perspective and ability to build effective networks.
• Strong interpersonal and communication skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Self-starter mentality.
• Proficiency in MS Office, MS Project, Google Suites, and Tableau.

Responsibilities

• Lead and develop ROC staff and other security operations team members toward goals.
• Oversee ROC operations, emergency coordination and response for continuous improvement.
• Collaborate with Safe and Secure Senior Leaders to maintain procedures.
• Manage multiple projects to create new services and improve procedures.
• Maintain ROC KPIs and adjust as needed for performance.
• Develop training for ROC staff and coordinate drills and exercises.
• Ensure visibility and ownership of ROC systems and stakeholder expectations.
• Gather and analyze data to identify threats and improve ROC performance.

Skills

Leadership

Communication

Strategic thinking

Problem solving

Cross-functional collaboration

Global perspective

Project management

Data analysis

Education

Bachelor’s degree in business/finance/criminal justice

Master’s degree (preferred)

Tools

Genetec

DataMinr

Everbridge

DNA fusion

Tableau

Job description

Shift: M-F, 8:00am - 5:00pm, with occasional night and weekend support as needed; Onsite in Tempe, AZ

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. We’ve been changing the game since 2013, and we’re not taking our foot off the gas now.

About the team and position

The Safe & Secure Operations Team (SSOT) helps to keep our 20,000+ associates, who work at our 200+ various locations, Safe and Secure every day. The Safe & Secure Operations Team develops our physical security strategy, technology, remote processes, and ensures each site is prepared to deliver a Safe & Secure environment from day one of operations. Our technology is the foundation upon which we strive to create efficiency. This technology also fuels our Remote Operations Center (ROC). The ROC leverages data to monitor our sites both proactively and reactively to provide risk mitigation and crisis management support.

This position is responsible for the success of our Remote Operations Center, as well as the programs and services it provides to the organization. Candidates must be comfortable working in a highly complex, fast paced, and collaborative culture. Leveraging their strong knowledge of physical security protocols and technology, the Manager of the ROC will oversee a team of coordinators to ensure the needs of our fast growing business are met.

What you’ll be doing

• Lead and develop ROC staff and other members of the security operations team to meet individual and departmental goals.
• Oversee and ensure the effectiveness and continued improvement of all aspects of ROC operations, emergency coordination and response.
• Work with Safe and Secure Senior Leaders to develop and maintain critical administrative and emergency response/coordination procedures.
• Manage multiple projects to create new services, improve existing procedures, or implement solutions to improve ROC efficiency and company-wide safety initiatives.
• Maintain the ROC’s high level of expectations and key performance indicators, by measuring results against standards; and making necessary adjustments.
• Develop and coordinate training for ROC staff including new hire training, ongoing development, training exercises, and drills.
• Maintain visibility and ownership of all systems monitored by the ROC, and coordinate with internal customers to establish and meet expectations.
• Gather, maintain, and analyze data to identify potential threats/vulnerabilities and improve the ROC’s performance.

What you should have

• Bachelor’s degree from an accredited college or university (ideally in business, finance or criminal justice).
• 5+ years of experience working in the security industry, preferably in a ROC/SOC/GSOC environment.
• 2+ years of people leadership experience.
• Global perspective and the ability to build effective networks.
• Strong interpersonal and communication skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Self-starter’s mentality.
• Proficiency in MS Office, MS Project, Google Suites, and Tableau.

It would be great if you also had

• Master’s Degree from an accredited graduate school or university (preferably in business, finance, or security).
• Experience performing threat and vulnerability assessments.
• Budgetary experience.
• Experience using Genetec, DataMinr, Everbridge, DNA fusion.
• Experience supporting security functions at remote sites.
• Advanced understanding of security technology.

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.