Manager, Risk Operations Technology Programs

Stripe; New York (NY); Hybrid; USD 198,000 - 297,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision

Wellness stipends

Job summary

Stripe is seeking an Engineering Program Manager leader for the Risk Operations Technology Enablement team in the United States. You will build and guide a high‑performing team, partner with Risk Engineering and Product, and shape the technical infrastructure that scales risk reviews and user experience.

You will own mission‑critical processes, coach engineers, evolve the team structure, and promote Stripe’s user‑centric culture while delivering strategic initiatives across the Risk stack.

Qualifications

• 5+ years experience managing program managers who lead complex, cross-functional technical programs.
• Experience partnering with product and engineering throughout the product lifecycle and/or go-to-market.
• Sufficient technical proficiency to clarify architecture, trade-offs, dependencies, and risks for leaders to set direction.
• Excellent analytical skills; you digest complex information and make recommendations.
• Very strong written and verbal communication skills with stakeholders and leaders.

Responsibilities

• Shape and drive alignment on Risk Operations’ technical strategy to meet top-line goals.
• Partner cross-functionally across Risk (eng, product, operations) to execute the technical roadmap.
• Coach a team of engineering program managers with clear vision, goals, and high standards; lead hiring when relevant.
• Occasionally directly drive the most critical technical programs due to their importance or complexity.
• Evolve team structure, strategy, functions, and responsibilities to meet Stripe’s evolving needs.
• Promote Stripe’s values and a transparent, inclusive, user-centric culture.

Skills

Program management

Cross-functional collaboration

Technical understanding

Analytical skills

Communication

Job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

Who we are

About StripeStripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

The Risk Operations Technology Enablement team sits within the Risk Operations org and is responsible for partnering across Risk teams to shape the technical infrastructure that enables us to scale our Risk operations and achieve our dual goals of preventing bad actors from exploiting Stripe’s systems and delivering an exceptional user experience for legitimate users. More specifically, our team partners with Risk product and engineering teams to identify, scope, prioritize, pilot, and roll out technical infrastructure and tooling improvements to protect Stripe and serve our users. From the application of AI to our reviews, to agent diagnostic and resolution tools, to review and support case routing, to our user-facing risk support surfaces, our team’s mandate is expansive and a major lever in both protecting Stripe and its users from risk as well as improving the user experience.

What you’ll do

You’ll lead and develop a high-performing team of Engineering Program Managers who deliver technical programs with step-change impact for Stripe. You’ll build strong partnerships and operating mechanisms with Risk Engineering and Product, co-develop the strategy for Risk’s technical infrastructure grounded in a deep understanding of the Risk technology stack, and own mission-critical technical processes (e.g., Risk Ops tooling-stack prioritization).

Responsibilities

• Shape and drive alignment on Risk Operations’ technical strategy that enables us to achieve our ambitious top-line goals
• Partners cross-functionally across Risk (eng, product, operations) to set and execute against our technical roadmap
• Coach a team of high-performing, engineering program managers to effectively lead technical programs; this includes providing consistent coaching, setting vision and goals, holding the team to a high-bar, fostering a strong team culture, and leading hiring efforts when relevant
• Occasionally personally help drive a small number of the most critical technical programs when their strategic importance, complexity, or ambiguity calls for direct senior influence
• Evolve the team structure, strategy, functions, and roles and responsibilities to continuously meet Stripe’s evolving business needs
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 5+ years of experience managing program managers who lead complex, cross-functional technical programs
• Experience partnering directly with product and engineering teams throughout the product development lifecycle and/or go-to-market
• Sufficient technical proficiency to clarify architecture, trade-offs, dependencies, and risks, enabling Engineering and Product leaders to set informed technical direction
• Excellent analytical skills; you digest complex information and make recommendations
• Very strong written and verbal communication skills, building strong relationships with stakeholders, teams and senior leaders around the organization

Preferred Qualifications

• Experience working in financial risk and compliance and/or at comparable tech companies

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $197,800 - $296,800. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.