Manager, Reverse Logistics

SC Johnson; Chicago (IL); Hybrid; USD 122,000 - 160,000; Full time

Job summary

SC Johnson is seeking a North America Reverse Logistics Manager in Chicago to own end-to-end reverse logistics processes, drive strategic direction, and execute critical activities. You will serve as the SME for OS&D, returns, recalls, and disposition, coordinating with Legal, Quality, Commercial, and Logistics.

You will manage external service providers, lead contract reviews, and push for process improvements, technology upgrades, and robust reporting.

Qualifications

• Bachelor's degree in supply chain, business, engineering, or related field.
• 7+ years of experience in Supply Chain, Logistics, Operations, or related functions with demonstrated ownership.

Responsibilities

• Serve as the primary SME for reverse logistics activities across functions.
• Act as a decision-maker during product recalls, recovery, and GEN recovery events in partnership with Legal, Quality, and Commercial teams.
• Oversee relationships with external service providers supporting Reverse Logistics operations.
• Lead contract negotiations, quarterly business reviews, and service performance management.
• Manage complex seasonal return activities and related business decisions to minimize financial exposure.
• Coordinate reconciliation, financial accuracy, product disposition, and issue resolution across departments and partners.
• Identify and implement process improvements, technology enhancements, and reporting capabilities to boost performance and reduce risk.

Skills

Reverse logistics

Returns management

Product recovery

Recall management

Cross-functional collaboration

Analytical thinking

Education

Bachelor's degree in supply chain, engineering, or related field

Tools

SAP ECC

Power BI

Tableau

Job description

SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide – including OFF!®, Raid®, Glade®, Windex®, Scrubbing Bubbles®, Ziploc®, Mrs. Meyer’s Clean Day®, method®, Autan®, Baygon®, Mr Muscle®, Duck®, Lysoform® and more.
The 13,000 people of our global, fifth-generation family company are committed to making the world a better place today and for future generations.

About The Role

The North America Reverse Logistics Manager is responsible for the end-to-end ownership, strategic direction, and execution of critical Reverse Logistics processes across the Supply Chain organization. You will serve as a subject matter expert for several specialized processes, including Overages, Shortages & Damages (OS&D), Returns & Remnants, Warehouse Club Pest Reconciliation and Disposition, Quality Recall & Recovery, and Adjustable-Rate Program reporting and support.

Key Responsibilities

• Serve as the primary organizational SME for specialized reverse logistics activities, providing expertise, guidance, and independent problem resolution across functions.
• Serve as a key Supply Chain decision-maker and SME during product recall, recovery, and GEN recovery events, partnering closely with Legal, Quality, Commercial, and Logistics.
• Own relationships and contractual oversight for multiple external service providers supporting Reverse Logistics operations.
• Lead contract negotiations, quarterly business reviews, service performance management, and issue resolution.
• Independently manage complex seasonal return activities and associated business decisions to minimize financial exposure and operational disruption.
• Coordinate reconciliation, financial accuracy, product disposition, and issue resolution across Commercial, Logistics, Finance, and external partners.
• Identify and implement process improvements, technology enhancements, reporting capabilities, and operational efficiencies regarding performance, risks, financial implications, and mitigation plans.

Required Experience You’ll Bring

• Bachelor's degree in supply chain, Business, Engineering, or a related field.
• 7+ years of experience in Supply Chain, Logistics, Operations, or related business functions, with demonstrated ownership of complex processes and independent decision-making.

Preferred Experiences And Skills

• Experience in Reverse Logistics, Returns Management, Product Recovery, Recall Management, or related specialized Supply Chain functions.
• Experience managing third-party service providers, contracts, performance metrics, and business reviews.
• Familiarity with regulatory, quality, legal, or compliance considerations associated with product recalls and recoveries.
• Experience with SAP ECC, Power BI, Tableau, or other Supply Chain reporting and analytics platforms.
• Experience leading cross-functional process improvements, technology enhancements, or operational optimization initiatives.
• Proven ability to operate independently as a functional or process SME, managing multiple priorities and complex business activities with limited oversight.
• Strong understanding of Supply Chain processes and interdependencies, particularly logistics, inventory management, customer returns, financial reconciliation, and product disposition.
• Demonstrated experience managing cross-functional relationships and influencing business decisions without direct reporting authority.
• Strong analytical, critical-thinking, and problem-solving capabilities, including the ability to evaluate risks and make sound business recommendations.
• Demonstrated ability to communicate effectively with stakeholders at multiple organizational levels, including senior leadership.
• Strong organizational skills and the ability to manage multiple concurrent priorities, including time-sensitive business issues and escalations.

Job Requirements

• Full Time, standard working hours in Chicago office
• Travel 10%
• Remote work available one day per week based on balanced team schedule

Benefits And Perks

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

The Company's Total Rewards package is at or above industry levels. The expected base salary range for this position is between 121,680.00 USD - 159,705.00 USD. Job related skills, experience, education, and location will be considered in setting actual starting base salary. In addition to your base salary and depending on job level, eligibility, and performance, a total package may include profit sharing, a short-term incentive and/or long-term incentives. As a family company, benefits are a key piece of our Total Rewards package as well and we’re proud to provide a comprehensive, competitive, and differentiated benefits program that our people and their families value.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

Better Together

At SC Johnson, we believe people achieve their best when they collaborate and work together in person. We value connection to strengthen teamwork, accelerate problem solving, and drive innovation.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to [e-mail]. All qualified applicants are encouraged to apply. Download the EEO Know Your Rights poster for more information.