Manager, Retail Testing & Prescribing - Pharmacy Health Services

9005 CVS Pharmacy, Inc.; Woonsocket (RI); On-site; USD 66,000 - 146,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Manager in Pharmacy Health Services, Retail Testing & Prescribing to drive the design, build, and rollout of pharmacist-enabled care and testing capabilities. You will translate clinical and operational needs into actionable requirements, partner across Product, IT, Legal, Regulatory, and Operations, and support end-to-end delivery of new services.

You will manage UAT, test case development, and workflow documentation while coordinating with Epic EHR teams and external

Qualifications

• 3+ years in healthcare, pharmacy, clinical operations, healthcare technology, IT project delivery, product implementation, or related field.
• Proven experience writing requirements, developing test cases, supporting UAT, managing defects, and coordinating delivery across cross-functional stakeholders.
• Ability to translate diverse requirements into clear workflows, documentation, and executable implementation plans.
• Experience supporting technology-enabled implementations, system enhancements, workflow changes, or service launches in matrixed environments.
• Strong project management, analytical, and communication skills with stakeholder coordination, documentation, and execution planning.

Responsibilities

• Translate needs into clear requirements, user stories, workflow docs, and implementation support materials for Testing & Prescribing capabilities.
• Partner with Product, IT, Digital, Clinical, Operations, and stakeholders to support end-to-end delivery, focusing on requirements gathering, traceability, testing coordination, and readiness.
• Develop and manage test cases; support UAT; validate workflows; track defects and dependencies; drive issue resolution.
• Support design and implementation of technology-enabled pharmacy care workflows, including Epic-based documentation and care coordination.
• Coordinate input across clinical, regulatory, patient safety, legal, privacy, and compliance to identify risks and mitigation needs before launch.
• Create and maintain workflow docs, implementation plans, governance materials, walkthroughs, and stakeholder updates.
• Support pilot execution, readiness activities, issue triage, and continuous improvement for Testing & Prescribing services.

Skills

Project management

Requirements gathering

UAT coordination

Cross-functional coordination

Communication

Epic EHR workflows

Education

Master's degree

Tools

Epic EHR

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Manager within Pharmacy Health Services, Retail Testing & Prescribing supports the execution and implementation of expanded scope pharmacy care capabilities that enable CVS Pharmacy teams to deliver high-quality, compliant, technology-enabled clinical services. This role is responsible for translating business, clinical, operational, regulatory, and technical needs into clear requirements, workflow documentation, test scenarios, and implementation plans that support successful delivery of Testing & Prescribing capabilities. This colleague partners closely with Product, Clinical, Legal, Regulatory, Patient Safety, Digital, IT, Medical Affairs, Operations, and external partners to support the design, build, testing, and rollout of new or enhanced pharmacy health services. The role supports both existing services, including respiratory testing and treatment prescribing and hormonal birth control prescribing, as well as future clinical service models and enterprise initiatives that rely on pharmacist-enabled care, EHR documentation, care coordination, and clinical governance.

Key Responsibilities

• Translate business, clinical, operational, regulatory, and technical needs into clear requirements, user stories, workflow documentation, and implementation support materials for Testing & Prescribing capabilities.
• Partner with Product, IT, Digital, Clinical, Operations, and other stakeholders to support end-to-end execution of new and enhanced pharmacy health service capabilities, with a strong focus on requirements gathering, traceability, testing coordination, and delivery readiness.
• Develop, document, and manage test cases; support user acceptance testing (UAT); validate workflow behavior; track defects, dependencies, and open questions; and help drive issue resolution across cross-functional teams.
• Support design and implementation of technology-enabled pharmacy care workflows, including Epic-based documentation, care coordination, referral pathways, provider visibility, and supporting clinical content.
• Coordinate cross-functional input across clinical, regulatory, patient safety, legal, privacy, and compliance stakeholders to ensure requirements, risks, dependencies, and mitigation needs are identified and addressed prior to launch or expansion.
• Create and maintain workflow documents, implementation plans, governance materials, walkthroughs, submission forms, stakeholder updates, and recommendations that clearly communicate requirements, risks, decisions, and operational impact.
• Support pilot execution, implementation tracking, readiness activities, issue triage, and continuous improvement efforts related to Testing & Prescribing services and adjacent pharmacy health service capabilities.

Required Qualifications

• 3+ years of experience in healthcare, pharmacy, clinical operations, healthcare technology, IT project delivery, product implementation, or a related field.
• Proven experience writing requirements, developing test cases, supporting user acceptance testing (UAT), managing defects or issue logs, and coordinating delivery across cross-functional stakeholders.
• Ability to translate business, clinical, operational, regulatory, and technical requirements into clear workflows, documentation, and executable implementation plans.
• Experience supporting technology-enabled implementations, system enhancements, workflow changes, or service launches in matrixed environments.
• Strong project management, analytical, and communication skills, including stakeholder coordination, documentation, execution planning, status reporting, and follow-through.

Preferred Qualifications

• Experience with Epic EHR workflows, clinical documentation, implementation, testing, optimization, or interoperability-enabled healthcare solutions.
• Experience supporting pharmacist-provided healthcare services, retail clinical services, or healthcare service delivery innovation.
• Experience working on IT or product implementations involving requirements gathering, test planning, UAT coordination, and cross-functional delivery management.
• Knowledge of state pharmacy regulations, scope-of-practice requirements, healthcare policy interpretation, clinical quality frameworks, patient safety methodologies, and medical/pharmacy benefit integration strategies.
• Experience supporting pilots, proof-of-concepts, or phased rollouts in healthcare or pharmacy environments.

Education

Master’s degree (MBA, MPH, MHA, MS, PharmD, or other advanced degree) or equivalent experience preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $66,330.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application deadline

We anticipate the application window for this opening will close on: 11/01/2026

Equal‑opportunity statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.