Manager, Retail Operations

AES; Houston (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

AES is seeking a Manager, Retail Operations to oversee day-to-day retail electricity portfolio activities across utility territories and wholesale markets.

The role requires deep experience in ERCOT/PJM load management, strong market knowledge, and proven stakeholder collaboration skills to ensure accurate settlements, timely enrollments, and compliant operations.

Qualifications

• Bachelor's degree and 5+ years of retail experience in ERCOT and/or PJM load management.
• Strong knowledge of wholesale and retail power markets and operations.
• Excellent communication and relationship management with external stakeholders.

Responsibilities

• Lead daily operations for the retail electricity portfolio across utility territories and markets.
• Coordinate enrollment, load-serving obligations, scheduling, and related activities.
• Resolve issues with meter data, EDI, settlements, and market communications.
• Maintain procedures and workflows to improve reliability and scalability.

Skills

Retail operations

Load management

ERCOT PJM

Stakeholder mgmt

Education

Bachelor's degree

Tools

Energy management system

Job description

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation, the largest US-based global power company with a team of 8,300 employees across 12 countries. AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide. We are proud to foster a strong workplace culture, earning prominent positions in Great Place to Work™ rankings across the markets where we operate. AES was also named one of the World’s Most Ethical Companies for the 13th consecutive year in 2026, highlighting our dedication to integrity, transparency, and responsible business practices. Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institute’s Edison Awards in the twenty-first century, a distinction honoring global leadership in advancing the electric power industry. If you're ready to be part of a company that is not just adapting to change, but driving it, AES is the place for you. We're not just building a more sustainable future, we're powering it.

AES Clean Energy, part of The AES Corporation, is a leading global energy company focused on sustainable energy solutions, including solar, wind, and energy storage. Through investments in innovative technologies, AES Clean Energy accelerates the transition to clean energy and helps reduce carbon emissions. The company also works with data center operators to optimize load siting, including locating new projects in areas with strong energy resources and grid interconnections, while supporting a path to decarbonization. AES Clean Energy also partners with C&I customers to design tailored energy solutions that support sustainability goals while effectively managing energy costs. These solutions may include retail offerings.

The Manager, Retail Operations oversees day-to-day operations for a retail electricity portfolio, ensuring reliable service, accurate market participation, regulatory compliance, settlement oversight, customer relations, and coordination with utilities, ISOs, RTOs, and other market participants. Success in this role requires independence, strong teamwork, and a growth mindset in a fast-paced environment. This role is a key operational liaison among the company, wholesale power markets, utilities, customers, and internal commercial, scheduling, settlements, risk, and customer operations teams. The ideal candidate brings deep retail electricity operations expertise and practical experience with ISO/RTO market processes, utility requirements, and evolving regulatory obligations.

Key responsibilities

• Lead the integration of new load contracts, including required market participation registrations and regulatory filings
• Coordinate customer enrollment, load-serving obligations, scheduling requirements, and related operational activities
• Work with utility and ISO/RTO personnel to resolve operational issues, including meter data, load discrepancies, EDI issues, and settlements
• Participate in utility and ISO/RTO meetings, working groups, market calls, stakeholder discussions, and industry forums, as appropriate
• Maintain strong relationships with utility account representatives, market operators, transmission/distribution providers, and third-party service providers
• Manage daily operations supporting the company’s retail electricity portfolio across relevant utility territories and wholesale power markets
• Coordinate with Trading, Origination, and Market Operations to ensure retail load obligations are properly managed
• Establish and maintain operating procedures, controls, and workflows that improve accuracy, reliability, and scalability
• Develop and maintain processes to monitor market deadlines and operational obligations
• Partner with Settlements and Finance teams to ensure accurate utility and ISO/RTO settlement data
• Oversee the integrity and timely flow of operational data between utilities, ISOs/RTOs, internal systems, and third-party providers
• Ensure retail operations comply with applicable utility tariffs, ISO/RTO rules, state requirements, market protocols, and company policies
• Identify operational risks and develop mitigation strategies with Risk, Legal, Regulatory, and Compliance teams
• Support the structuring and execution of retail supply agreements and long-term contracts
• Prepare internal approval materials in collaboration with the broader team

Qualifications

• Bachelor’s degree and 5+ years of retail experience in ERCOT and/or PJM load management, with familiarity with trading desk operations
• Strong understanding of wholesale and retail power markets, including load, scheduling, metering, settlements, and market transactions
• Strong communication and relationship-management skills, especially with external market and utility stakeholders
• Preferred experience with EDI transactions, meter data management, energy management systems, or retail energy platforms
• Results-oriented and self-driven, with strong initiative

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth or related medical condition, military or veteran status, or any other characteristic protected under applicable law.

E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Accelerating the future of energy, together Our people are our energy and have transformed AES into the type of energy company that the world needs today and in the future. Coming from all walks of life, our people share a passion for improving lives by advancing the energy sector through innovation, collaboration and action. We are working in an industry that requires new thinking and ways of working together to create solutions that are both economically and environmentally viable, not just one or the other. We are looking for passionate people to join us in our mission to accelerate the future of energy.