Manager - Retail IT (HONOLULU, HAWAII)

Energy Transfer Partners, L.P.; Honolulu, Northern (HI, KY); On-site; USD 119,000 - 135,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

401(k) with Profit Sharing

Paid Time Off

Career advancement opportunities

Job summary

Energy Transfer Partners, L.P. in Honolulu, Hawaii seeks an experienced IT Manager to oversee the company's technology infrastructure, support critical business applications, and lead a team of three IT Specialists.

This on-site role works with retail POS, networking and cloud-based systems across multiple locations. You will manage vendor relationships, define budgets, and drive IT initiatives including cybersecurity upgrades and system enhancements, while maintaining documentation and staff

Qualifications

• Bachelor's degree and 8+ years of relevant work experience.
• 8 years' experience in retail POS service, support, development and/or project management.
• 5 years' experience supporting retail credit and debit card processing systems and quality testing.
• 3 years' experience with fuel dispensing systems and interfaces.
• Strong communication and leadership abilities with stakeholder engagement.
• Ability to manage budgets and vendor relationships.

Responsibilities

• Manage and maintain IT systems including POS, networking, and cloud-based applications.
• Oversee POS functionality across all retail locations.
• Supervise and develop a team of three IT specialists.
• Provide escalation support for IT helpdesk operations.
• Manage vendor relationships and software/hardware solutions.
• Lead IT initiatives like upgrades, cybersecurity, and infra enhancements.
• Maintain IT documentation and train staff on best practices.
• Define processes and oversee beta testing for new software/hardware.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Organizational skills

Budgeting

Vendor management

Education

Bachelor's degree in Information Technology, Computer Science, Management or related field

Tools

POS systems

Networking

Cloud-based applications

Job description

We are seeking an experienced IT Manager to oversee the company's technology infrastructure, support critical business applications, and lead a team of three IT Specialists. The position manages a test lab environment and a team of IT Specialists that support various petroleum and convenience store industry technology solutions. Includes oversight of vendor partner relationships and software services agreements serving ~ 125 petroleum convenience stores and midstream terminals.This is an on-site position with no remote work.

This role has a current pay range of $119,000 - $135,000. The listed pay range represents the company's good faith estimate of the minimum and maximum base rate of pay for this position at the time of this posting. The selected candidate's compensation will be determined based on their work location, qualifications, relevant experience, operational needs, demonstrated performance over time, and internal pay alignment.

We are proud to offer industry leading compensation, comprehensive benefits including access to health, vision and dental insurance, 401(k) match with additional profit sharing, PTO, and abundant career opportunities.

Essential Duties and Responsibilities:

• Manage and maintain IT systems, including Point Of Sale (POS), networking, and cloud-based applications.
• Oversee the functionality, troubleshooting, and maintenance of POS systems across all retail locations.
• Supervise, mentor, and develop a team of three IT specialists, fostering a culture of continuous learning and problem-solving.
• Provide oversight and escalation support for IT helpdesk operations, ensuring timely resolution of technical issues.
• Manage internal business side relationships and requirements and establish priorities and timelines for solution delivery.
• Manage vendor relationships and act as primary SME in working with Procurement team to negotiate software and hardware solutions.
• Manage and maintain POS test lab related equipment, keep current with changing technologies and requirements.
• Define processes and procedures and oversee management of beta testing efforts for new or updated software and hardware solutions for retail locations.
• Manage the Retail Communications Network Day to Day operations. Act as liaison and escalation point with Retail Communications Network providers and establish relationships.
• Establish annual budgets for capital and expenses for the team and facilities. Manage to budget.
• Monitor industry trends and technology changes and advise management on available options and proposed changes and new solutions.
• Act as a liaison and escalation point with IT Specialists and technology service providers.
• Lead and implement IT initiatives, such as system upgrades, new software deployments, cybersecurity improvements, and infrastructure enhancements.
• Maintain up-to-date IT documentation and provide training to staff on technology best practices.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Management or related field and 8+ years of relevant work experience
• 8 years' experience in retail POS service, support, development and/or project management
• 5 years' experience supporting retail credit and debit card processing systems and quality testing.
• 3 years' experience with fuel dispensing systems and interfaces.
• A team player with excellent interpersonal, written and verbal communication skills with the ability to communicate with both technical and non-technical stakeholders
• A strong desire for quality and attention to detail with excellent, problem solving and organizational skills
• Demonstrated leadership qualities including flexibility and adaptability to change
• Proficient with Microsoft Office suite and capable of creating project plans, budget plans
• Understanding of network communications, security measures, data protection and PCI and PA-DSS standards.

An equal opportunity employer/disability/vet

Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of any actual or perceived legally protected characteristics under federal, state, or local law.

If, because of a medical condition or disability, you need a reasonable accommodation forany part of the application process, please contact the EEO Coordinator at 713-989-2247.This number is for reasonable accommodation requests only.