Manager Retail Branch I

BECU; Spokane Valley (WA); Presencial; USD 84 000 - 103 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) Company Match (up to 3%)

4% annual contribution to 401(k)

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donorс

Volunteer time off + donation match

Resumo da oferta

BECU in Spokane Valley, WA is seeking a Manager Retail Branch I to lead a high‑performing team, build strong member relationships, and drive branch performance aligned with BECU’s purpose. You will coach and develop staff, manage branch operations and compliance, and collaborate with community partners to deliver exceptional service and sustainable growth.

The role requires a minimum four years in sales/retail/banking and leadership experience; a bachelor’s degree is preferred, with a focus on

Qualificações

• Bachelor’s degree or equivalent related experience required.
• Minimum one year of leadership experience required.
• Minimum four years of experience in a sales, retail, or banking environment required.

Responsabilidades

• Drive Member Success: Build relationships in the community to grow membership, deposits, and loans.
• Coach for Excellence: mentor and train team to develop skills and meet sales/service goals.
• Foster a Service-First Culture: ensure outstanding member experiences.
• Optimize Operational Efficiency: oversee service levels, schedules, and data-driven insights.
• Build Community Relationships: partner with community leaders to strengthen brand and mission.
• Lead Compliance and Standards: ensure adherence to policies and regulations.

Conhecimentos

Leadership

Sales Skills

Customer Focus

Communication

Organizational Skills

Formação académica

Bachelor’s degree or equivalent related experience

Descrição da oferta de emprego

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

The Target Pay Range for this position is $84,300 - $103,000 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because _ people helping people _starts with supporting _ you _

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

As a Manager Retail Branch I at BECU, you’ll be at the heart of empowering members and your team. You’ll create meaningful relationships, inspire a culture of excellence, and lead by example to achieve goals that align with BECU’s strategic purpose. This role is your opportunity to make a difference—coaching your team to success, engaging with the local community, and driving impactful results that resonate across our organization. Your leadership will set the tone for an exceptional member experience while fostering growth and innovation.

WHAT YOU’LL DO:

• Drive Member Success: Build and nurture strong relationships within the local community to drive membership, deposit, and loan growth while promoting BECU’s value proposition.
• Coach for Excellence: Inspire your team through consistent coaching, mentoring, and training to develop their skills, encourage professional growth, and achieve sales and service goals.
• Foster a Service-First Culture: Create an environment that prioritizes outstanding member experiences by ensuring your team aligns with BECU’s purpose and values.
• Optimize Operational Efficiency: Oversee branch service levels, manage schedules, and use data-driven insights to maintain operational excellence.
• Build Community Relationships: Partner with community leaders and stakeholders to establish meaningful connections that reinforce BECU’s brand and mission.
• Lead Compliance and Standards: Ensure all team members adhere to policies, procedures, and regulations while maintaining BECU’s environmental and brand requirements.
• Recruit and Retain Top Talent: Partner with recruiting teams to attract and onboard exceptional talent to support the branch’s growth and performance.
• Manage Branch Resources: Collaborate with property management and facilities teams to maintain an efficient and welcoming branch environment.

This isn’t just about ticking off tasks on a list. It’s about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• A chance to lead and inspire a high-performing team.
• Opportunities to build meaningful relationships within your community.
• The ability to drive innovative solutions and member-focused results.
• A collaborative and inclusive work environment that values your ideas.
• Career advancement pathways supported by professional development.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree or equivalent related experience required.
• Minimum one year of leadership experience required.
• Minimum four years of experience in a sales, retail, or banking environment required.

Desired Qualifications:

• Financial institution experience preferred.
• Comply with SAFE Act legislation, including annual registration as a Mortgage Loan Originator (MLO).
• Proficient math skills with a high degree of accuracy.
• Strong attention to detail and ability to multitask effectively.
• Effective leadership, negotiation, and problem-solving skills.
• Ability to plan, organize, and implement projects in a timely manner.
• Strong training, mentoring, and sales skills.
• Effective relationship development and marketing skills.
• Excellent presentation and group facilitation skills.
• Ability to create a sales/service environment and motivate staff.
• Flexibility to work a schedule that meets branch needs.

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.