Manager, Restaurant Guest Experience

Pyramid Global Hospitality; Dartmouth (MA); On-site; USD 59,000 - 60,000; Full time

Job summary

Pyramid Global Hospitality manages a portfolio of properties and operates Hanover Inn as a key asset. This role oversees daily hotel restaurant operations, ensuring excellent guest service, quality food and beverage offerings, and profitability across a collaborative team.

You will lead servers, hosts, bartenders and other staff, coordinate with culinary and sales teams, and uphold brand standards while focusing on guest satisfaction and repeat business.

Qualifications

• Bachelor’s degree in hospitality management or related field preferred.
• 2–4 years of restaurant management experience required.
• Experience with POS systems and restaurant management software preferred.

Responsibilities

• Oversee daily restaurant operations and guest interactions.
• Ensure smooth workflow between kitchen, bar and front of house.
• Maintain food and beverage quality, presentation and service standards.
• Ensure compliance with health, safety, and sanitation regulations.

Skills

Multitasking

Problem solving

Guest service

Education

Bachelor’s degree in hospitality management or related field

Tools

POS systems

Restaurant management software

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes [Benchmark Resorts & Hotels] https://protect.checkpoint.com/v2/r01/ https:/www.benchmarkresortsandhotels.comYXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OmU1MzY6NGQ0NTM0ZTA3N2MxZDMwMzYwN2UzZTg5NzdkZmRmYTY0MTMwNzI2OWQ4MGNhYTAxMTFjNzE3ZGE3ZmYxMjcwYjpwOlQ6VA), a collection of distinctive independent properties; [Axiom Hospitality] https://protect.checkpoint.com/v2/r01/ https:/www.axiomhospitality.com/YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OjYzYzY6NzU5OTcyYmNhNWU0YTFmMGZlYjE5NTk5MDY1OGNkMmY5NzA3YzEyNjk3NGZiYmFiZWNiN2FmMjBkNjk3MWRlYjpwOlQ6VA), our European hotel management company; and [PYRAMIDWORKS] https://protect.checkpoint.com/v2/r01/ https:/www.pyramidworks.com/YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OmU3NzA6MzJhNjAzYjdjZjU4NThiMDA2ZmExNmI1ZWNmMzhjZTFlYjI4ZDI2ZThiNzcxZGUyZDlmMTIxZTkxMTk2MGYwMjpwOlQ6VA), which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The Hanover Inn has a rich legacy of hospitality stretching all the way back to its humble beginning back in 1780 when the Inn first welcomed guests as a Tavern. Notable guests have included Presidents Monroe, Wilson, F.D.R., Eisenhower, Nixon, and Reagan. George Washington did not sleep at the inn but Booker T. Washington did. Entertainers have included Kirk Douglas, Ella Fitzgerald, Joan Baez, Art Linkletter, Mary Tyler Moore, Burt Bacharach, Duke Ellington, Lillian Gish and B.B. King. The list of writers includes F. Scott Fitzgerald, J.D. Salinger, Sinclair Lewis, Carl Sandburg, Robert Frost, and Dr. Seuss.

What you will have an opportunity to do:

POSITION SUMMARY:

Responsible for overseeing the daily operations of the hotel’s restaurant; ensuring excellent guest service, high-quality food and beverage offerings, and overall profitability. This role involves managing restaurant staff, maintaining inventory, enforcing quality standards and optimizing service efficiency while upholding hotel polices and brand standards.

ESSENTIAL FUNCTIONS:

• Responsible for daily restaurant operations, including dining service, reservations and guest interactions.

• Ensure a smooth and efficient workflow between the kitchen, bar and front of the house teams.

• Monitor food and beverage quality, presentation and service standards.

• Maintain compliance with health, safety and sanitation regulations as well as liquor laws.

• Provide a welcoming and memorable dining experience for guests.

• Address guest inquiries, complaints and special requests professionally and efficiently. Implement strategies to enhance guest satisfaction and encourage repeat business.

• Monitor reviews and feedback to continuously improve service quality.

• Monitor the inventory of food, beverage and supplies as well as labor expenses; ensuring cost effectiveness.

• Collaborate with the sales and culinary teams to develop special promotions, seasonal offerings and themed events to attract guests.

• Recruit, train, schedule and supervise restaurant servers, hosts, bartenders, bussers, In-Room Dining attendants and any other role which reports to the restaurant.

• Ensure associates adhere to hotel policies, grooming standards and service protocols.

What are we looking for?

REQUIREMENTS:

• Bachelor’s degree in hospitality management or related field is preferred.

• 2-4 years of restaurant management experience.

• Experience with POS systems and restaurant management software is preferred.

• Ability to multitask, problem solve, and work in a fast-paced environment.

• Ability to work flexible hours; including weekends and holiday

Compensation:

$59000

$60000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.