Manager, Remarketing Operations

Bridgecrest Credit Company, LLC; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(K)

Growth opportunities

Tuition reimbursement

Wellness program

Game room

In-house gym

Social events

Paid time off

Job summary

Bridgecrest Credit Company, LLC is seeking a Remarketing Operations Manager to lead a team of Transportation Coordinators and drive efficient vehicle delivery to auction. You will assess performance, coach staff, and implement process improvements across remarketing operations.

The role requires on-site leadership, 2+ years in management within a call center or retail setting, and familiarity with vehicle titles and FDCPA principles.

Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred.
• 2+ years of management experience in a call center or retail environment.
• Knowledge of Fair Debt Collection Practices Act is a plus.
• Must be comfortable working on site.
• Familiarity with vehicle titles is a plus.

Responsibilities

• Manages Transportation Coordinators and vendors to ensure vehicles reach auction on time.
• Monitors and reviews staff performance using formal reviews and development plans.
• Set daily/monthly goals and strategy for the team for long-term success.
• Provide training and coaching to ensure quality customer service.
• Identify methods to improve remarketing operations and resource use.
• Collaborate with internal departments to ensure compliance.
• Oversee project management with strategic partners.

Skills

Management experience

Verbal & written communication

Decision making

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That’s Nice, But What’s the Job? What’s Under the Hood DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. That’s Nice, But What’s the Job? In short, theRemarketing Operations Manager is responsible for leading a team of inventory and transportation Coordinators to success. This includes but not limited to: assessing day to day performance, quality of work, reviewing existing processes for improvement, and goal setting. Our managers are responsible for providing feedback and coaching to develop our Coordinators to reach their highest potential in their current role and to help further develop their career withDriveTime. In long, Remarketing Operations Manager:

Responsibilities

• Manages the Transportation Coordinators and vendors to ensure vehicles are delivered to auction within company expectations
• Monitors and reviews the work of Coordinators to ensure it is effective, and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficiencies
• Provide daily/monthly goals and strategy to their team that will maximize long-term success
• Administer continuous training and coaching to ensure quality customer service
• Identifies and recommends methods to improve management and operations of remarketing operations involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery
• Collaborate with various internal departments to ensure all business and compliance practices are followed
• Interact with department vendors to manage remarketing processes
• Oversee various aspects of project management with strategic business partners

What Kind of Folks Are We Looking For?

Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management. Love of listening. We need folks that listen with the intent to understand, not just reply. Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together. Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime, not just themselves. Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution. Management material. We are looking for someone that can lead, manage and grow within our organization.

Specifics

• High School Diploma or GED required,Bachelor's Degree preferred
• 2+ years of management experience in a call center or retail environment
• Knowledge of Fair Debt Collection Practices Act is a plus
• Must be comfortable working on site
• Familiarity with vehicle titles is a plus

Perks

• Medical, dental, and vision, oh my!DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities.You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement.We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program.Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.We offer competitive pay across the organization, because, well… money matters!
• Game Room.Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym.We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Social Events?Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• Paid Time Off.Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?

Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

Safety Guidelines

At the DriveTime Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre‑owned car industry with fresh ideas, cutting‑edge tech, and over 20 years of know‑how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat – literally. We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. No matter where you are, you’ll find a team that works hard, laughs often, and celebrates big wins together. Think career growth with a side of camaraderie, innovation, and plenty of high‑fives. If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up - your career journey with us is about to take off! #LifeatDriveTime

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