Manager – Regional Operations Support

Elkay Plumbing Products Co.

United States

On-site

USD 85,000 - 125,000

Full time

7 days ago

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Benefits offered by this job

Competitive Salary

Medical Insurance

Dental Vision

401(k) Matching

Health Savings Account

Vacation

Paid Holidays

Bonus Eligibility

Education Reimbursement

Employee Stock Purchase Plan

Job summary

Zurn Elkay Water Solutions Corporation is seeking a Manager – Regional Operations Support to lead regional customer service and operations. The role focuses on ensuring efficient order management, backlog resolution, and high customer satisfaction while driving process improvements across the region.

The candidate will manage regional delivery, collaborate with Area Sales and Service Center teams, monitor inventory, and optimize cost-efficient product distribution.

Qualifications

Bachelor's degree or equivalent experience.
5 years in the field or in a related area.
Detail oriented and versatile.
Proficient with data management and strong problem solving skills.
Ability to communicate well on different levels within the organization and with customers.
Ability to work well on your own and in a team environment.
Proven success leading teams in high-volume, customer-facing operations.
Experience leveraging analytics, AI, and automation to improve efficiency.
High level of energy, drive, enthusiasm, initiative, commitment and professionalism.
Extremely strong problem solver and communication skills.

Responsibilities

Oversee regional customer service and operations, ensuring efficiency in order management and backlog resolution.
Drive process improvements, manage escalations, and align regional performance with KPIs.
Manage the execution of all aspects of customer delivery for demand and fulfillment targets.
Manage the regional sales backlog, product fulfillment within Rep warehouses, and customer relations.
Partner with Area Sales Manager and Service Center Operations team to deliver on sales targets and overall customer satisfaction for the region.
Monitor inventory levels to manage expenses, minimize loss, and maximize revenue.
Ensure goods are dispatched on time to destinations and in expected quantities.
Oversee distribution to maximize efficiency, quality, and customer service at minimum cost.
Oversee customer order workflows and resolve shipment issues with Operations teams.
Identify operational inefficiencies with the Operations team and implement improvements.
Use Salesforce and Microsoft Dynamics 365 for reporting and training.
Handle escalations and improve customer experience.
Familiar with a variety of field concepts, practices, and procedures.
Rely on experience and judgement to plan and accomplish goals.
Lead and direct the work of others.
Develop team members, build engagement, and reinforce accountability through coaching.

Skills

Leadership

Operations management

Customer service

Data analytics

Communication

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Microsoft Dynamics 365

Job description

Manager – Regional Operations Support

The Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you are a current employee, please navigate here to apply internally.

The Manager of Regional Operation Support oversees regional customer service and operations, ensuring efficiency in order management, backlog resolution, and customer satisfaction. They drive process improvements, manage escalations, and align regional performance with corporate KPIs.

Manages the execution of all aspects of customer delivery for demand and fulfillment targets.
Manages the regional sales backlog, product fulfillment within our Rep warehouses, and customer relations.
Partners with Area Sales Manager and Service Center Operations team to deliver on sales targets and overall customer satisfaction for the region.
Monitors inventory levels to manage expenses, minimize loss, and maximize revenue.
Ensure that goods are dispatched on time to the appropriate destinations and in the expected quantities.
Manages the distribution of products to ensure maximum efficiency, quality, and customer service at the least possible cost.
Oversees customer order workflows and resolve shipment issues with Operations teams.
Manages regional sales backlogs, and identify operational inefficiencies with Operation team.
Utilizes software tools (e.g. Salesforce, Microsoft Dynamics 365) for reporting and training.
Handles escalations and improves customer experience.
Familiar with a variety of field concepts, practices, and procedures.
Rely on experience and judgement to plan and accomplish goals.
Leads and directs the work of others.
A wide degree of creativity and latitude is required.
Develops team members, builds engagement, and reinforces accountability through clear expectations and coaching.

Qualifications:

Bachelor's Degree or equivalent experience.
5 years in the field or in a related area.
Must be detail oriented and versatile.
Proficient with data management and strong problem solving skills necessary.
Ability to communicate well on different levels within the organization and with customers.
Ability to work well on your own and in a team environment.
Proven success leading teams in high-volume, customer-facing operations.
Experience leveraging analytics, AI, and automation to improve efficiency and customer experience preferred.
High level of energy, drive, enthusiasm, initiative, commitment and professionalism.
Extremely strong problem solver and communication skills.

Total Rewards and Benefits