Manager, Regional Direct Sales

Grande Communications Networks LLC; Austin (TX); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life and STD insurance

Paid Time Off

Job summary

Grande Communications Networks LLC is seeking a driven sales leader for a hybrid role based in Austin. You will manage a team of Direct Sales Representatives, guiding door-to-door and multi-dwelling unit efforts to achieve quotas while staying current on pricing and service processes.

You will serve as the systems expert for CRM and billing tools, provide regular performance updates, and coach your team through field rides and reviews. Strong communication and MS Office skills are required.

Qualifications

• Education: College degree or high school diploma or equivalent.
• Minimum 3 years of management experience in telecommunications Direct Sales or similar.
• Knowledge of the cable industry, regional communities, customers and staff.
• Proven track record of leading sales teams to exceed targets.
• Strong organization and multitasking abilities.
• Proficient with MS Office (Word, Excel, PowerPoint).

Responsibilities

• Lead day-to-day activities of a team of Direct Sales Representatives focused on door-to-door and Multi-Dwelling Unit sales.
• Stay current on pricing, product changes and service processes to deliver excellent customer experience and monitor competition.
• Be the subject matter expert for systems and tools used by the sales channel, including CRM and billing.
• Provide regular updates via weekly meetings and monitor team performance against targets.
• Conduct one-on-one coaching, ride-alongs, and document productivity for performance management.
• Collaborate regionally to create sales incentives and recognition programs.
• Maintain budgeted headcount and work with recruiting to source candidates.
• Develop community relationships through events and sponsorships to enhance brand image.
• Follow safety standards and OSHA rules; perform other duties as assigned.

Skills

Sales management

Team leadership

Telecommunications sales

Face-to-face sales

Performance coaching

Education

College degree or high school diploma

Tools

CRM tools

Billing system

Job description

Opportunity to earn up to $140,000 or more with uncapped commissions! We offer a $75,000 base with a commission plan that allows you the freedom to exceed quota! (*See total compensation details below the job description). You will be representing a superior internet package and company that cares about you and our customers.

Position Location: Hybrid role with two days per week in the office, and opportunity offers the flexibility to work from your home office, the field, a nearby Astound office in Austin, Texas and surrounding territory.

Responsibilities

Lead day-to-day activities of a team of Direct Sales Representatives, focusing on our Single Family prospecting door to door as well as Multi-Dwelling Unit relationships to engage, market, and cultivate rewarding partnerships to deliver sales targets. Demonstrate knowledge on the latest pricing, product changes and service processes to provide the best in customer experience and stays abreast of local competition. Be a subject matter expert as it relates to all systems and tools that the sales channel uses day to day, including but not limited to our billing system, reporting structures and CRM tools. Provide regular updates to Direct Sales Representatives via weekly team meetings to ensure that team members are well informed and able to set the proper expectations when selling and acquiring new customers. Focus on daily activities to understand how team members are performing to bi-weekly targets. Reviews overall team performance to track achievement to monthly new customer budgeted sales progress. Conduct one on one coaching, which includes field ride alongs, documenting productivity and ensuring consistent performance management. Collaborate with counterparts across the Region in the development/creation of new sales incentives and recognition opportunities. Responsible for maintaining budgeted headcount, partners with recruiting to source candidates and conduct interviews etc. Seek and develop positive relationships within the local communities to enhance the company’s branding image e.g. tabling events and Multi Family sponsorship opportunities etc. Ensure team maintains a neat appearance, presents themselves professionally to internal/external customers. Support and manage residential multi-unit dwelling customers and secure strong partnerships with property managers and leasing agents within buildings we serve. Understand and follow all company safety standards and practices. To include accident reporting procedures. Understands and follows applicable OSHA and National Electric Safety Code rules and regulations. Other duties as assigned.

What You Bring to the Table:

• Education: College degree or high school diploma; equivalent combination of education and sales experience.
• Minimum 3 years' experience in management Basic knowledge and aptitude of telecommunications Direct Sales or other face to face sales.
• Knowledge of the cable industry, regional communities, customers and staff.
• Proven record of delivering above expected performance from sales teams.
• Highly productive and prioritizes multiple tasks to maximize customer acquisition and retention.
• Effectively works and communicates with other workgroups.
• Facilitates a harmonious team environment.
• Recognizes the importance of quality in providing a competitive edge.
• Valid driver's license and satisfactory driving record as determined by the Company.

Knowledge, Skills and Abilities:

• Strong organization skills with attention to detail and accuracy.
• Highly productive and prioritizes multiple tasks.
• Highly proficient using MS Office products: Word, Excel, PowerPoint.
• Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time position *Base salary: The base salary range for this position in Texas state is $75,000 annualized, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, geographical area, experience, and capabilities. It is specific to Texas and may not be applicable to other locations.

*Commission component: Targeted commissions at full attainment are up to $65,000 annually, or more. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Our Mission Statement:

• * Take care of our customers
• * Take care of each other
• * Do what we say we are going to do
• * Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers - delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts - ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers - delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts - ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.