Manager, Referral Coordinator

ArchWell Health; Tucson (AZ); On-site; USD 100,000 - 130,000; Full time

Job summary

ArchWell Health is seeking a Manager of Referral Coordination to lead a team of referral coordinators across Oklahoma City, Tulsa, and Tucson markets. The role focuses on standardizing processes, optimizing network utilization, and delivering high-quality, cost-effective care through data-driven insights.

You will drive performance, coach staff, and collaborate with clinical and market leaders to improve access, care coordination outcomes, and vendor partnerships in a fast-paced outpatient

Qualifications

• Associate's or Bachelor's degree in related field preferred.
• Minimum of 7 years in care coordination or related roles with leadership experience.
• Knowledge of care coordination and referral management workflows.
• Experience translating data into actionable recommendations.
• Willingness to travel up to 20%.

Responsibilities

• Lead, coach, and develop a team of Referral Coordinators.
• Manage performance through onboarding, goal setting, and evaluations.
• Monitor metrics and drive engagement and career growth.
• Develop and optimize standardized referral processes company-wide.
• Oversee referral utilization and network performance with data insights.
• Provide reporting and recommendations to leaders.
• Ensure adoption of referral management systems and workflows.
• Partner with leaders and vendors to resolve challenges.
• Serve as liaison with referral management vendors on strategies.
• Lead process improvements to improve access and efficiency.
• Communicate priorities and strategies across markets.

Skills

Leadership

Referral management

Care coordination

Project management

Data analysis

Communication

Stakeholder management

Travel up to 20%

Education

Bachelor's degree in Healthcare Administration or related field

Tools

Healthcare tech platforms

Reporting tools

Microsoft Office

Job description

Job Summary

The Manager, Referral Coordination leads the referral coordination function, ensuring members receive high-quality, timely, and cost-effective care. This role provides leadership, coaching, and operational oversight for a team of Referral Coordinators, while driving consistency in referral management practices, optimizing referral network utilization, and supporting the implementation of standardized referral coordination processes across the organization.

Manager, Referral Coordination

Oklahoma City, Tulsa and Tucson Markets

Duties And Responsibilities

• Lead, coach, and develop a team of Referral Coordinators, fostering a culture of accountability, collaboration, and member-centered service.
• Manage colleague performance through hiring, onboarding, goal setting, coaching, development planning, and performance evaluations.
• Monitor team performance metrics and drive engagement, retention, and career growth opportunities.
• Lead the development, implementation, and ongoing optimization of standardized referral coordination processes, tools, and best practices across the enterprise.
• Oversee referral utilization, specialty network performance, and care coordination outcomes, leveraging data and analytics to identify trends, improvement opportunities, and cost-effective care strategies.
• Provide reporting, insights, and recommendations to market and enterprise leaders to drive referral management performance and informed decision-making.
• Ensure effective adoption, compliance, and optimization of referral management systems, workflows, and utilization management processes.
• Partner with Market Leadership, Operations, Clinical Leadership, Population Health, and external vendors to resolve referral management challenges, improve network utilization, and support enterprise initiatives.
• Serve as the primary liaison for referral management vendors and partners, including oversight of specialist tiering, referral optimization, and network performance strategies.
• Lead process improvement initiatives, system enhancements, and change management efforts that improve member access, care quality, operational efficiency, and provider alignment.
• Communicate organizational priorities, performance outcomes, and referral management strategies while fostering collaboration and consistency across markets.

Required Skills And Abilities

• Demonstrated experience leading, coaching, and developing high-performing teams.
• Strong understanding of referral management, care coordination, and healthcare operations.
• Ability to influence and drive accountability across multiple stakeholders and departments.
• Strong project leadership and change management capabilities.
• Excellent analytical and problem-solving skills with the ability to translate data into operational improvements.
• Ability to establish priorities and lead multiple initiatives in a fast-paced environment.
• Excellent verbal, written, and presentation communication skills.
• Strong interpersonal and relationship-building skills.
• Proficiency in performance management and colleague development.
• Ability to effectively manage ambiguity and drive results.

Qualifications

• Associate's or Bachelor's degree in Healthcare Administration, Nursing, Healthcare Information Systems, Business Administration, or a related field preferred.
• Minimum of 7 years of experience in care coordination, case management, utilization management, population health, healthcare analytics, or quality improvement required; leadership or supervisory experience preferred.
• Demonstrated knowledge of care coordination processes, referral management workflows, utilization trends, care transitions, and healthcare operations.
• Experience analyzing healthcare data and translating insights into operational improvements and business recommendations.
• Knowledge of value-based care models, population health strategies, and specialty network management preferred.
• Proven ability to lead cross-functional initiatives, manage competing priorities, and drive results in a dynamic healthcare environment.
• Strong analytical, communication, problem-solving, and stakeholder management skills.
• Proficiency with healthcare technology platforms, reporting tools, and Microsoft Office applications.
• Ability and willingness to travel up to 20% as business needs require.
• Demonstrates and models ArchWell Health's core values: Be Compassionate, Strive for Excellence, Earn Trust, Show Respect, Stay Resilient, and Always Do the Right Thing.

About ArchWell Health

At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.

Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood