Manager, Rate Card Program

SupportFinity™; United States; On-site; USD 88,000 - 115,000; Full time

Job summary

SupportFinity™ is seeking a Manager for the Rate Card Program to lead catalog development, oversee ecommerce operations, and coordinate logistics. The ideal candidate will have over 5 years of experience in ecommerce, operations, and stakeholder engagement, ensuring quality services for Olympic and Paralympic events.

The position is base in Los Angeles, CA, requiring onsite work and some flexibility for travel and hours during events.

We are committed to building a diverse team and encourage candidates of all backgrounds to apply.

Qualifications

• Minimum 5+ years in ecommerce/rate card management, operations, procurement, and logistics within large‑scale events.
• Proven ability to manage customer/stakeholder relationships, build teams, and navigate high‑visibility, time‑critical operations.
• Hands‑on experience with ecommerce portals, inventory/order management systems, and payment operations.

Responsibilities

• Lead development and ongoing creation of the Rate Card Catalog, gathering requirements across functional areas.
• Define detailed inventory requirements; collaborate with Procurement to acquire necessary assets.
• Manage the end‑to‑end order lifecycle, coordinating with Logistics and suppliers.

Skills

Ecommerce/rate card management

Operations

Procurement

Logistics

Customer/stakeholder relationships

Education

Bachelor’s degree in Business, Operations, Technology, or related field

Tools

Inventory/order management systems

Ecommerce portals

Payment operations

Job description

LA28 does not provide relocation assistance.

Manager, Rate Card Program

Reporting to the Head of Rate Card Program, the Manager collaborates with Technical, Logistics, and various Functional Areas to plan and deliver LA28’s Rate Card Program, providing essential products and services to Olympic and Paralympic stakeholders.

The role creates the Rate Card Catalog, builds pricing and process workflows, champions inventory planning, procurement coordination, and order fulfillment processes to ensure quality customer delivery. The Manager supports the Rate Card ecommerce platform and payment operations while managing operational functions at various venues, ensuring exceptional customer service. The position sits within Finance and works cross‑functionally with Procurement, Technology, Logistics, and Venue teams to ensure seamless service from order through fulfillment and return.

Key Responsibilities

• Catalog Development and Pricing
  • Lead development and ongoing creation of the Rate Card Catalog (intent to rent, goods, and services), gathering detailed requirements across LA28 functional areas.
  • Establish pricing and secure review/approval from internal and external stakeholders before publication; ensure service levels and ordering workflows are clearly defined.
  • Align catalog decisions with LA28’s sustainability, accessibility, and legacy goals.
• Stakeholder Engagement and Sales Enablement
  • Serve as a point of contact for Rate Card inquiries across designated Functional Areas, Sponsors, and other stakeholders; ensure transparency and compliance with pricing and terms.
  • Facilitate the sales/ordering process, partnering closely with Finance and Venue teams to anticipate demand and resolve issues proactively.
• Operational Fulfillment
  • Define detailed inventory requirements; collaborate with Procurement to acquire assets in the right quantities and timing across locations.
  • Manage the end‑to‑end order lifecycle: order entry, inventory tracking, invoicing and delivery, and post‑Games returns; coordinate readiness and issue resolution with Logistics, suppliers, and venue leads.
• Platform and Systems Management
  • Support the design, development, testing, and launch of the Rate Card ecommerce portal; contribute requirements, UAT, and operational playbooks.
  • Test, launch and operate payment processes, and partner with Finance to ensure daily reconciliation and resolution of outstanding balances.
• Team Leadership
  • Supervise staff and volunteers for Rate Card operations during test events and Games time; oversee check‑in/checkout and help desk processes to deliver high‑quality service.
• Reporting and Analytics
  • Monitor sales performance, inventory utilization, and KPIs; produce regular leadership reports and contribute to post‑Games debriefs and legacy planning.
• Risk Management and Integration
  • Maintain risk registers and contingency plans; ensure integration with interdependent Technology and Logistics programs, and the overall operational plan.
• Stakeholder Collaboration
  • Work closely with Finance, Procurement, Technology, Logistics, and venue teams to ensure Rate Card deliverables are seamlessly integrated into overall Games operations.

Background & Requirements

• Minimum 5+ years in ecommerce/rate card management, operations, procurement, and logistics within large‑scale events; experience building SOPs and operational plans preferred.
• Proven ability to manage customer/stakeholder relationships, build teams, and navigate high‑visibility, time‑critical operations.
• Hands‑on experience with ecommerce portals, inventory/order management systems, and payment operations; data‑driven reporting and continuous improvement mindset.
• Mega‑event experience (Olympic/Paralympic or comparable) is highly desirable.

Physical Requirements and Working Conditions

• Onsite role based in Los Angeles, CA; majority of work in an open office setting with frequent venue travel for inspections, testing, and live operations.
• Flexibility to work evenings and weekends; extended and shift‑based hours during test events and Games time.

Expectations

• Self‑starter who takes initiative, drives quick decisions, and resolves challenges proactively.
• Ability to navigate ambiguity and drive clarity in a complex, fast‑paced, and evolving environment.
• Proactive problem‑solver with a continuous improvement mindset and attention to detail.
• Collaborative team player and visible, engaged leader with a hands‑on approach.
• Passion for delivering high‑quality service and experiences to diverse stakeholders across cultures and functions.

Education

• Bachelor’s degree in Business, Operations, Technology, or related field or equivalent work experience; project management/logistics/Agile/IT service delivery certifications are a plus.

The annual base salary range for this position is $88,000.00 – $115,000.00.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply.

We will consider all qualified candidates with criminal histories in a manner consistent with local law.

We assess applications based on relevant skills, education, and experience a candidate can add to our team.