Manager Quality Performance Improvement COPC

Parkland Health and Hospital System (PHHS); Dallas (TX); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Parkland Health and Hospital System in Dallas seeks a Performance Improvement Manager to coordinate and lead PI activities across the health system. You will guide quality improvement projects using QI tools, collect and analyze data, and support PICs to achieve performance targets.

A nursing or related degree with healthcare experience is required. The role emphasizes driving clinical excellence, process optimization, and collaboration with multiple departments to ensure compliance with

Qualifications

• Bachelor's degree in nursing or a clinically related field or business.
• 2+ years of quality improvement experience in healthcare.
• 1 year of managerial experience and 1+ years of project management experience.

Responsabilités

• Manages cross-functional teams to align quality improvement strategies and priority settings.
• Applies appropriate performance improvement methodologies (QI, PDSA) to drive initiatives across the health system.
• Develops metrics, dashboards, and data analyses to monitor performance.
• Supports departmental Performance Improvement Committees (PICs) and related projects.
• Collaborates with other departments to address standards and regulatory requirements.
• Identifies opportunities to improve work processes and customer satisfaction.

Connaissances

Leadership

Project management

Quality improvement

Healthcare operations

Educational leadership

Nursing degree

Formation

Bachelor's Degree in Nursing or related field

Description du poste

Location: RJA Clinic: 5th FLR BLK 700

PRIMARY PURPOSE

Responsible for coordinating, organizing, and facilitating Performance Improvement activities for assigned areas throughout the Health System. Provides the enterprise with expertise and guidance related to quality and performance improvement methodology as well as a process improvement methodology. The primary driver of performance improvement projects at all levels in the organization. Collates and summarizes information related to all PI projects in assigned areas, identifies key areas for continuous improvement, and effectively prioritizes project workload.

MINIMUM SPECIFICATIONS

Education

• Bachelor's Degree in Nursing, or a clinically related field of study, or business from an accredited college or university.

Experience

• Two (2) plus years of quality improvement experience in a healthcare setting to include
• One (1) year of managerial experience -and-
• One (1) plus years of project management experience.

Leadership & Talent Management

• Primarily manages professional-level employees
• Responsible for work and results of direct reports
• Over one (1) functional area

Organizational Impact

• Plans and establishes goals and objectives for a team of professional staff and/or one or more large teams of operational or functional staff to accomplish outcomes that have a direct impact on department results
• Contributes to tactical and operational, functional, and/or business plans with short-to mid-term impact on department results (e.g., 1 to 3 years)
• May have budget accountability for an area of responsibility or manage elements of the budget

Knowledge & Experience

• Understands practical management approaches such as management of workflow, quality review, coaching, and performance management
• Requires advanced knowledge of a specific discipline and broad knowledge of related job areas

Communication & Influence

• May influence outside of own department while balancing internal, divergent objectives to gain the cooperation of other parties
• Communicates to parties both within and outside of own department

Responsibilities

• Manages cross-functional teams to ensure alignment in quality improvement strategies and priority settings related to value-based initiatives.
• Applies appropriate performance improvement methodology to drive and support performance improvement activities at all levels across the health system.
• Responsible for process and technology tracking improvements in cross-functional team settings in order to enhance productivity, quality, and customer satisfaction.
• Responsible for support of assigned areas and departmental Performance Improvement Committees (PICs) to meet quality and performance improvement project goals and objectives.
• Work with assigned departmental PICs to establish projects, metrics, standards, and dashboards, and to collect, organize, monitor, and evaluate quality, operational, and service line performance data.
• Conduct data analysis to determine performance trends in order to proactively recommend improvements and/or corrective actions.
• Serves as a resource to assigned areas on the appropriate application of QI tools, PDSA, and other performance improvement methodology and is responsible for recommending performance measures and targets for each project.
• Works with other QPS departments as appropriate to collaborate in patient care and performance improvement activities (thereby providing alternative methods of addressing issues related to compliance with standards or regulatory requirements/policies).
• Participates in other quality programs as indicated or necessary to bring about resolution (e.g., Patient Safety, Medical Records, Medication Use, Utilization Review, and Quality Review Committees, etc.
• Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the assigned area. Develops effective internal controls designed to promote adherence to applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
• Manages and drives clinical excellence by Identifying ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
• Manages department administrative staff. Selects, trains, schedules, motivates, supervises, and evaluates employees making recommendations for disciplinary actions up to and including termination, to ensure maximum utilization of individual and group capabilities. Ensures that assigned employees receive opportunities to further their knowledge.

Job Accountabilities

• Identifies and analyzes the design of jobs, work processes, workflows, etc. for the area and implements appropriate changes to improve effectiveness, productivity, and efficiency that support the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
• Develops and monitors annual budgets that ensure the department has the necessary funds to carry out the goals and objectives that have been established for the department.
• Develops, implements, monitors, and revises annual goals and objectives for the department that support the missions and objectives of Parkland.
• Selects, trains, schedules, motivates, supervises, and evaluates employees making recommendations for disciplinary actions up to and including termination, to ensure maximum utilization of individual and group capabilities. Ensures that assigned employees receive opportunities to further their knowledge.

Requisition ID: 988613