Manager, Quality Management

CVS Health Corporation; Boston (MA); On-site; USD 54,000 - 159,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a QA team lead who will set strategic QA objectives and oversee testing processes to ensure high-quality software delivery. The role requires coordinating with cross-functional teams to define testing requirements, create plans, and monitor progress.

You will analyze metrics, report findings to leadership, and drive continuous QA improvements. The position emphasizes leadership, collaboration, and a growth mindset while delivering reliable software solutions in

Qualifications

• 5-7 years work experience in a claims or claims audit position.
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

Responsibilities

• Leads and manages the QA team by setting strategic objectives and ensuring QA processes.
• Collaborates with cross-functional teams to define testing requirements and develop test plans.
• Ensures timely and thorough testing of software products and analyzes testing metrics.
• Provides reports to stakeholders and drives continuous improvement in QA practices.

Skills

QA leadership

Quality assurance

Analytical thinking

Problem solving

Collaboration

Growth mindset

Education

Post secondary / high school education or specialized training

Tools

Quality metrics

KPIs dashboards

Business intelligence tools

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

Leads and manages the QA team by setting strategic objectives and ensuring the implementation of effective quality assurance processes. Collaborates with cross-functional teams to define testing requirements, develop test plans, and ensure timely and thorough testing of software products. Analyzes testing metrics, provides reports to stakeholders, and drives continuous improvement in QA practices to deliver high-quality and reliable software solutions.

Required Qualifications

• 5-7 years work experience in a claims or claims audit position.
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

Preferred Qualifications

• 5+years of quality management, audit, compliance or operational quality experience
• Adept at growth mindset (agility and developing yourself and others) skills
• Demonstrated experience using quality metrics, KPIs, dashboards, and business intelligence tools to identify trends and present recommendations to senior leadership
• Experience leading root-cause analysis, corrective and preventive action (CAPA), risk mitigation, and continuous-improvement initiatives.Demonstrated ability to lead cross-functional initiatives, manage competing priorities, develop employees, and communicate effectively with senior stakeholders.

Education

• Post secondary /high school education or specialized training, i.e., technical/vocational programs or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/25/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.