Manager Quality Compliance

1 DexCom Inc; Mesa (AZ); On-site; USD 111,000 - 185,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development

Tuition reimbursement

Job summary

Dexcom is seeking a seasoned QA leader to oversee the site Document Control team within the Quality Management System (QMS) and ensure regulatory compliance with FDA and ISO standards. You will drive audits, CAPAs, and quality improvements across cross-functional teams.

The role emphasizes risk-based decisions, data-driven metrics, and strong technical writing to support product excellence and patient safety in a fast-paced environment.

Qualifications

• Knowledge of FDA 21 CFR 820 and ISO 13485.
• Proven ability to lead cross-functional teams.
• Strong technical writing for quality documentation.
• Experience with audits, CAPAs, and compliance risk management.

Responsibilities

• Oversee site Document Control within the Quality Management System (QMS).
• Ensure compliance with ISO 13485, FDA and other standards.
• Lead internal and external audits and remediation activities.
• Manage CAPAs, MRB, and quality metrics reporting to site leadership.

Skills

FDA knowledge

ISO 13485

CAPA management

Regulatory communication

Education

Bachelor's degree

Tools

5 Whys

Fishbone

FMEA

DOE

Job description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Our Quality organization is at the heart of everything we do. We are a collaborative, mission‑driven team committed to ensuring that every device we bring to market is safe, effective, and meets the highest standards of regulatory compliance. As part of the Quality Assurance (QA) Team, you’ll join a diverse group of professionals who work cross‑functionally with Engineering, Supply Chain, and Operations to uphold our commitment to patient safety and product excellence. We work closely with teams across the company to support design controls, validation activities, CAPA management, supplier quality, and product lifecycle initiatives while keeping focus on producing high quality product for our patients. We believe quality is everyone’s responsibility—and we lead by example.

Where you come in:

You will oversee the site Document Control team who are responsible for overseeing the creation, review, approval, and maintenance of controlled documents within the Quality Management System (QMS). You will be responsible for ensuring compliance with ISO 13485, FDA, and other applicable regulatory standards. You will monitor QMS performance metrics and drive continuous improvement initiatives. You will facilitate internal/external audits within the organization. You will support regulatory submissions related to complaints, submissions and change notifications to notified body. Lead cross-functional discussions to identify and address site needs, ensuring operations remain aligned with the facility’s approved scope of work and compliance obligations. You will lead remediation activities related to quality system gaps, observations, and compliance risks and ensure a state of audit readiness across all quality system processes. You will be responsible for developing and reporting compliance metrics to site leadership, analyze quality trends and identify emerging compliance risks. You will present quality system performance during management reviews and business reviews. You will be responsible for the site Internal Audit program by developing annual and multi-year audit schedules based on regulatory requirements, risk assessments, prior audit findings, and quality system performance. You will ensure compliance to in-house and external specifications and standards. Provide guidance on NCMR dispositions and investigations and guidance on the CAPAs. You will develop, manage, and facilitate site-wide Quality, CAPA, and MRB governance forums to ensure the efficient escalation, investigation, documentation, and resolution of quality issues while driving compliance, accountability, and continuous improvement. You will manage a team of Quality Assurance personnel of varying levels.

What makes you successful:

You will have knowledge and understanding of the Food and Drug Administration (FDA) 21 CFR 820 and International Organization for Standardization (ISO 13485 Quality Management Systems). You will be able to organize and prioritize assignments providing direction to and participation in assigned functional teams. You are able to foster strong working relationships across all organizational levels to champion quality excellence and ensure product quality and patient safety remain at the forefront of all decisions. You will have technical writing skills as applied to quality and manufacturing documentation and process development – Experience in creating and revising technical documentation. You have the ability to deal with ambiguity/uncertainty and a willingness to try new/challenging things with a proven track record of working hands‑on in a fast‑paced environment. You can use analytical tools (5 Whys, fishbone, FMEA, DOE) to make clear, defensible decisions using risk‑based methodology that balances patient safety, compliance, and business needs. You can lead root cause analyses with cross‑functional teams and assist your team with writing high‑quality investigations, drive containment, corrective, and preventive actions and ensure timely closure of quality records. You are a leader who can influence without authority, coach teams through compliance and improvement, encourage accountability and integrity and empower employees to reach their full professional potential.

Optional – Certification from the American Society for Quality (ASQ) for Quality Engineering, Reliability Engineering, or Certified Quality Manager/Organizational Excellence is preferred.

Optional – Familiar with experimental design, data analysis, and interpretation of experiments.

Optional – Lean Six Sigma Certification.

What you’ll get:

A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in‑house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry‑leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

5-15%

Experience and Education Requirements:

Typically requires a Bachelor’s degree with 8-12 years of industry experience 2-5 years of previous management or lead experience

Salary:

$111,100.00 - $185,100.00 #DexcomUS

Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.

Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at [e-mail]. Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.