Manager, Quality Assurance (LTSS)

Humana; Lake Michigan Beach (MI); Remote; USD 104,000 - 143,000; Full time

Job summary

Humana is seeking a Manager, Quality Assurance for the External LTSS Oversight Team. The role leads QA professionals ensuring LTSS eligibility and service authorization compliance, collaborating with Area Agencies on Aging and other partners.

The position requires Michigan residency, an active RN or licensed social work license, 3+ years with complex populations, and 2+ years of management. Remote work with up to 25% travel, 40-hour weeks in ET.

Qualifications

• Must reside in Michigan.
• Active, unrestricted licensed RN or Licensed Social Worker in Michigan.
• 3+ years of experience with complex populations, home and community-based services or managed care.
• 2+ years of management or supervisory experience.
• Proficiency in Microsoft Office (Excel, PowerPoint) and data analysis.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee the External Oversight Team (QA professionals and Care Management Support) and monitor LTSS compliance.
• Plan and oversee daily operations, allocate resources, and coordinate cross-department initiatives.
• Conduct briefings and meetings with internal and external stakeholders.
• Liaise with external partners (Area Agencies on Aging) and vendors for collaboration.
• Develop policies to ensure state and federal LTSS compliance and best practices.
• Provide ongoing training on compliance, policies, and procedures to downstream teams.
• Support leadership in meeting department and market goals.
• Participate in interdisciplinary team meetings as needed.

Skills

RN license

LBSW/LMSW

Leadership

Data analysis

MS Office

Tools

Excel

PowerPoint

Job description

Become a part of our caring community

Humana is seeking a Manager, Quality Assurance (External LTSS Oversight Team Manager) who will lead a team of Quality Assurance Professionals responsible for ensuring consistency of use and compliance to state and Humana requirements for Long-Term Services and Supports (LTSS) eligibility determination and service authorization. You will collaborate with external partners such as Area Agencies on Aging (AAA) and assist with monitoring day-to-day operational activities with AAAs and other external LTSS partners. You will work within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receive assignments in the form of objectives and determine approach, resources, schedules, and goals.

Use your skills to make an impact

• Oversee the External Oversight Team (Quality Assurance professionals and Care Management Support Assistants) staff and monitors compliance to HCBS eligibility determination, service authorization, and other key LTSS compliance or operational metrics as identified.


• Responsible for planning and overseeing daily operations of team. This includes making decisions related to resources and approach for projects and initiatives involving own departmental area and requires cross departmental collaboration.


• Conduct briefings, area meetings, and maintains frequent contact with internal and external stakeholders such as other Humana departments.


• Liaise and maintain frequent contact with external stakeholders and vendors such as Area Agencies on Aging, conducts briefings and area meetings,


• Develop policies and procedures to ensure compliance with state and federal requirements and incorporate industry best practices.


• Provide real-time training/re‑training to downstream entities on ongoing compliance requirements, policies, and procedures.


• Support leadership in meeting goals of the department/market.


• May participate in Interdisciplinary team meetings.

Required Qualifications

• Must reside in Michigan.


• An active, unrestricted licensed Registered Nurse (RN) or Licensed Social Worker (LBSW, LLMSW, LMSW) in the state of Michigan.


• Three (3) or more years of professional experience working with complex populations, home and community-based services or in managed care settings.


• Two (2) or more years of management or supervisory experience.


• Comprehensive knowledge of Microsoft Office applications, including Excel, and PowerPoint.


• Proficiency in analyzing and interpreting data trends.


• Exceptional oral and written communication and interpersonal skills with the ability to quickly build rapport.

Preferred Qualifications

• Care Management certification (CCM).


• Three (3) or more years of managed care experience in Medicare and/or Medicaid, specifically in the delivery of care for elderly or special needs populations such as the Aged, Blind and Disabled (ABD) and those enrolled in Long-Term Services and Supports (LTSS) Waiver Services, in hospice and/or in nursing facilities.


• Proficiency in analyzing and interpreting financial trends.


• Previous experience in utilization management, discharge planning and/or home health or rehabilitation.


• Experience with initiating service plans for members.


• Experience with disease management, health promotion, coaching and wellness.


• Health Plan experience.


• Bilingual or Multilingual: English/Spanish, Arabic, Chaldean Neo-Aramaic, or other - Must be able to speak, read and write in both languages without limitations and assistance (see Additional Information for more information on language proficiency assessments).

Additional Information

• Workstyle: This is a remote position that requires some travel.


• Travel: Up to 25% travel to Humana's Detroit office for in-person team engagement and collaboration meetings.


• Typical Workdays and Hours: Monday – Friday; 8:00am – 5:00pm Eastern Time (ET).


• Direct Reports: Up to 15.


• Language Proficiency Assessment: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self‑provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$104,000 - $143,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.