Manager, Quality Assurance

West Pharmaceutical Services, Inc; Jersey Shore (Lycoming County); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Community Involvement

Continuous Learning & Development

Generous PTO

Inclusive & Collaborative Culture

Job summary

West Pharmaceutical Services, Inc in Jersey Shore, PA seeks a QA Systems Manager to lead the Quality Assurance group at the site. You will oversee investigations, CAPAs, change controls, and customer audits, ensuring adherence to global policies and data integrity.

The role focuses on driving quality improvements, managing cross-functional teams, and maintaining ISO 15378 / 9001 compliance while supporting audits and regulatory expectations. This onsite position requires 5 days on site.

Qualifications

• Bachelor's degree in science or engineering or related technical discipline required; consideration of relavant work experience with associates degree.
• Minimum 5 years management experience required preferably in a quality role.
• In depth knowledge of cGMP, cGDP, relevant ISO standards and medical device requirements.
• Experience with SAP systems and MasterControl document management databases.
• Strong written and oral communication skills with ability to lead teams and liaise with customers.

Responsibilities

• Site QA Manager designee for QA Systems and customer engagement activities.
• Manages Customer Complaint investigations and reporting to ensure adherence to global policies
• Prioritize & manage available QA systems resources to ensure on time scheduling and response timelines are achieved for customer audits, notifications responses, management reviews, and customer complaints.
• Ensure that identified CAPA's are implemented on time and able to effectively address the root causes of the issues.
• Ensure data integrity of data generated in or housed within the quaiity systems. Take actions in case of gap identified in terms of data integrity.
• Support validation of facilities and equipment and process. Approve engineering studies and other protocols as required.
• Manage the quality systems group to maintain ISO 15378 / 9001 compliance.

Skills

Quality systems leadership

Public speaking

Multi-tasking

Problem solving

Education

Bachelor's degree in science or engineering or related technical discipline

Tools

SAP

MasterControl

Job description

Who We Are:

At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

• This position will lead the Quality Systems team within the Quality Assurance group at the Jersey Shore site.
• This role is responsible for the management of the team and the coordination of all activities.
• Focus is to drive quality improvement activities in operations by executing quality improvement projects, providing relevant data and data analysis as well as supporting customer complaints, customer audits, changer controls, CAPAs and operation and engineering led improvement activities.
• The team will launch or support the publication of relevant quality reports like APRs or monitoring reports. All relevant activities around GMP compliance also fall into the responsibilities of the team.

Essential Duties and Responsibilities

• Site QA Manager designee for QA Systems and customer engagement activities.
• Manages Customer Complaint investigations and reporting to ensure adherence to global policies
• Prioritize & manage available QA systems resources to ensure on time scheduling and response timelines are achieved for customer audits, notifications responses, management reviews, and customer complaints.
• Ensure that identified CAPA's are implemented on time and able to effectively address the root causes of the issues.
• Ensure that identified Change Control's are implemented on time and able to effectively.
• Manage cross functional teams to drive product quality improvement projects.
• Ensures compliance with Customer Agreements and Specifications, Applicable ISO standards and regulations.
• Manage the quality systems group to maintain ISO 15378 / 9001 compliance.
• Ensure data integrity of data generated in or housed within the quaiity systems. Take actions in case of gap identified in terms of data integrity.
• Participate in technology transfer activities including risk assessment, equivalency studies and part number setup.
• Support validation of facilities and equipment and process. Approve engineering studies and other protocols as required.
• Supports investigations related to Non conformances, Audit observations, CAPAs, or Issue Reviews as needed.
• Manages and support Customer and Corporate Audits.
• Manage and support post-audit activities and follow-up on any necessary corrective and preventive actions; resolves any conflicts.
• Support the ongoing update of the QMS in line with emerging issues or changes to regulatory expectations.
• Generate, review, or approve Quality Assurance related documentation required for product.
• Other duties as assigned.

Education

• Bachelor's degree in science or engineering or related technical discipline required. Consideration of relavant work experience with associates degree.

Work Experience

• Minimum 5 years management experience required preferably in a quality role.

Preferred Knowledge, Skills and Abilities

• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Experience Able to comply with the company's safety policy at all times
• In depth knowledge of cGMP, cGDP, relevant ISO standards and medical device requirements.
• Experience with SAP systems
• Familiarity with document management databases, particularly MasterControl
• Use written and oral communication skills. Excellent communication and interpersonal skills must be coupled with public speaking, quick decision making
• Organizational skills will enable planning, prioritization & achievement of goals especially of importance for the successful execution of customer visits and business development related activities.
• Must maintain the ability to work well with others in a variety of situations
• Must be able to multi-task, work under time constraints, problem solve, and prioritize
• Ability to make independent and sound judgments
• Observe and interpret situations, analyze and solve problems
• Able to comply with the company's quality policy at all times.

License and Certifications

• Manufacturing\Six Sigma Green Belt Certification preferred

Travel Requirements

10%: Up to 26 business days per year

Physical Requirements

Medium-Exerting up to 50lb/22kg of force occasionally and/or up to 20lbs/9kg of force frequently, and/or up to 10lbs/4kgs of force constantly to move objects.

Additional Requirements

• Adaptable to changes in the work environment, able to manage competing demands and deal with frequent change, delays, or unexpected events.
• Must maintain the ability to work well with others in a variety of situations.
• Maintain high attention to detail, accuracy, and overall quality of work.
• Must be able to understand and adhere to established procedures, multi-task, work under time constraints, problem solve, and prioritize.
• Effectively communicate and interface with various levels internally and with suppliers.

What We Offer

• Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.
• Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.
• Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively.
• Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion-where all voices are heard and respected in a supportive environment.
• This is an onsite position requiring the team member to be onsite 5 days a week.

#LI-DJ1 #LI-ONSITE

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to [e-mail]. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.