Manager Quality

Metropolitan Transportation Authority; New York (NY); On-site; USD 101,896 - 127,370; Full time

Job summary

The Metropolitan Transportation Authority is seeking a Manager Quality for MNR to ensure compliance with quality-related processes and support ISO 9001 implementation. Responsibilities include developing quality assessment programs, conducting design reviews, and resolving project quality issues. Qualifications include a Bachelor's degree in Engineering or a related field, at least six years of experience, and familiarity with quality concepts. The role emphasizes communication, teamwork, and problem-solving skills.

Qualifications

• Minimum of six (6) years of related experience.
• Familiarity and hands-on experience with ISO 9001.
• Strong focus on delivering results and continuous improvement.

Responsibilities

• Develops and monitors Quality Assessment Programs.
• Conducts design reviews and quality specifications review.
• Initiates and leads Quality Kick-off meetings.
• Ensures timely review of contractor quality submittals.
• Conducts field visits for quality oversight.
• Resolves project quality issues.

Skills

Excellent communication and interpersonal skills

Team-building

Problem-solving

Time management

Quality concepts and processes knowledge

Proficient in Microsoft Office

Education

Bachelor's degree in Engineering, Architecture, Construction, Project Management, Transportation, or a related field

Tools

Microsoft Office

PeopleSoft

Oracle

Job description

Job Title

Manager Quality - MNR

Agency

Construction & Development

Department / Division

Delivery /MNR

Reports To

Director, Quality

Work Location

Not specified

Hours of Work

8:30 AM to 5:00 PM or as required (7.5 HR/DAY)

Job Family

GEN

Grade

00 6

Salary Range

$ 101 , 896 to $ 127 , 370

Summary

The Quality Manager assures MTA C&D's compliance with quality-related processes, requirements, and best practices, and supports the effective implementation of MTA C&D ISO 9001 and other relevant certifications while defining and exemplifying a pervasive culture of quality.

Responsibilities

• Develops and monitors Quality Assessment Programs to provide appropriate coverage of program/project assessment candidates and ensure ongoing and timely review of contractor and consultant compliance with quality requirements.
• Performs Business Unit quality activities, including participation in design reviews and the review/development of quality specifications.
• Initiates and leads Quality Kick-off meetings with contractor and consultant personnel upon contract award.
• Develops quality documentation templates (QWPs, ITPs, NCRs, etc.) to provide contractor and consultant quality system samples.
• Ensures timely and complete review of contractor and consultant quality submittals (i.e., Quality Plans/Programs, Quality Work Plans, Inspection & Test Plans).
• Conducts field visits to provide oversight and feedback on contractor activities from a quality perspective.
• Resolves project quality issues.
• Coordinats Special Inspection services in support of business units.
• Provides support/input to Business Units for evaluation of Contractors and Consultants.
• Leads/directs team activities, including review of work schedules, activity worksheets, and reports.
• Works with C&D Corporate Quality personnel to identify and initiate improvements in C&D processes, requirements, and activities to ensure the successful execution of the MTA C&D Capital Program.

Education and Experience

• Bachelor's degree in Engineering, Architecture, Construction, Project Management, Transportation, or a related field.
• Minimum of six (6) years of related experience.
• Excellent communication and interpersonal skills.
• Familiarity and hands‑on experience with Quality concepts and processes, including ISO 9001.
• Strong focus on delivering results, organizational effectiveness, and continuous improvement.
• Excellent team‑building, listening, problem‑solving, and prioritization skills.
• Proficient computer skills (e.g., Windows environment, Microsoft Office, PeopleSoft, Oracle, etc.) and strong business administrative skills (e.g., presentations, report and letter writing, time management).

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Selection Criteria

Based on the evaluation of education, skills, experience, and interview.

Equal Opportunity Statement

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.