Manager, Project Management Office, Performance Innovation

University of Maryland Medical System; Baltimore (MD); On-site; USD 120,000 - 180,000; Full time

Job summary

University of Maryland Medical System seeks a PMO Leader to manage the Project Management Office at the University of Maryland Medical Center, Center for Healthcare Transformation. This role ensures alignment with organizational priorities to achieve safety, quality, and efficient patient care.

Responsibilities include designing PMO structure, governance, KPI tracking, budgeting, and cross-functional collaboration to drive enterprise-wide initiatives.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration or related field is required.
• Master’s degree preferred.
• 7–10 years of healthcare project/portfolio management experience with leadership of large projects.
• 1–3 years experience supervising and leading teams.
• Project Management, Lean, and Six Sigma certification is required.

Responsibilities

• Develop, lead, and govern the PMO to align with organizational priorities for safety and quality.
• Design PMO structure, processes, templates, policies, and metrics.
• Establish intake, prioritization, and management of project requests.
• Monitor KPIs and report progress, risks, and issues to executives.
• Coach and mentor project managers and coordinators; drive continuous improvement.
• Collaborate with senior leaders to define priorities and secure stakeholder buy-in.
• Apply appropriate PM methodologies (Agile, Waterfall) per project needs.
• Analyze budgets, risks, and resources to meet fiscal requirements.

Skills

Strategic leadership

PMO management

Portfolio management

Change management

Stakeholder communication

Team coaching

Performance measurement

Budget/financial analysis

Process improvement

Agile/Waterfall

Education

Bachelor's degree in Business/Healthcare Admin

Master's degree preferred

Job description

Job Requirements

Under limited supervision, provides strategic leadership development, and management of the Project Management Office (PMO) within the University of Maryland Medical Center, Center for Healthcare Transformation. The Manager of the PMO will be responsible for the development and effectiveness of the PMO to ensure alignment with organizational priorities to achieving safety, quality, and efficient patient care. This position requires significant experience in project and portfolio management and will lead organizational change to adopting a PMO strategy to ensuring project management success in alignment with organizational strategic, operational, and financial objectives.

• Responsible for the overall development, leadership, management, and effectiveness of the Project Management Office (PMO) within the University of Maryland Medical Center.
• Design and implement PMO structure and strategy to ensure appropriate project management resources are dedicated to achieving organizational priorities.
• Establish processes and tools to govern intake, prioritization, and management of project requests throughout the organization.
• Develop, implement, and govern project management processes, tools, templates, policies, and metrics to ensure appropriate methodologies, resource utilization, and PMO success.
• Contribute to the evolution of the PMO, collaborating with peers and stakeholders on improving standards, processes, tools and implementing leading practices.
• Collaborate with senior executives to define project priorities and communicate effectively with organizational stakeholders to ensure alignment and support for initiatives.
• Collaborates with department and organizational leaders to identify, define, prioritize, and delegate projects throughout PMO team members.
• Implement appropriate project management methodologies (e.g., Agile, Waterfall) based on project requirements and organizational environment and culture.
• Develop and monitor project performance through key performance indicators (KPIs), providing regular updates to executive leadership on progress, risks, and issues
• Analyze financial data, including project budgets, risks, and resource allocation to ensure projects meet fiscal requirements.
• Supervise PMO project managers and coordinators, providing oversight to their portfolio of projects to ensure optimal project management and project success.
• Establish mechanisms for gathering feedback from project teams to identify areas for improvement.
• Continuously optimize project management processes to enhance efficiency and effectiveness.
• This position will work closely with cross functional teams to drive various projects, process improvements, and ultimately key results aligned with enterprise-wide) initiatives.
• Coach and mentor project coordinators and managers and share knowledge of best practices, fostering a culture of continuous improvement and professional development
• Support change management strategies to facilitate smooth transitions during project execution and address resistance and promote acceptance among stakeholders
• Develops solutions that incorporate business logic, stakeholder needs and appropriate change management techniques, including communication and education, to ensure improvements are successfully implemented and sustained.
• Independently conducts relevant best practice research, process analyses, benchmarking and performance measurement activities, such as baseline and sustainment metrics, as directed. Develops presentations of the information that inform audiences in a clear and accurate manner.

Work Experience

Education and Experience

• Bachelor’s degree in Business Administration, Project Management, Healthcare Administration or related field required.
• A Master’s degree from an accredited university in Business Administration, Healthcare Administration, Public Administration or related field is preferred.
• Seven (7) – Ten (10) years of increasingly responsible experience in healthcare system, acute care hospital or healthcare management and/or related healthcare consulting, to include demonstrated results and achievements in leading large projects.
• 1-3 years experience with supervising and leading team members.
• Project Management, Lean, and or Six Sigma certification is required.

Knowledge, Skills And Abilities

• Excellent verbal and written communication skills with proven examples of delegation, collaborative teamwork, and active listening
• Experience utilizing project management methodologies with proven examples of applying fundamental project management principles
• Ability to coach, mentor, and motivate others.
• Ability to facilitate complex teams to the defined outcomes while meeting critical deadlines.
• Ability to work creatively and analytically in a problem-solving environment while demonstrating teamwork, innovation and excellence.
• Ability to lead up, across and down multiple organizational levels.
• Ability to constructively engage, negotiate, resolve conflict with, influence and coach for results staff and leaders at all organizational levels.
• Ability to analyze, summarize and present complex operational and clinical information.
• Personal and professional characteristics presenting a high level of emotional intelligence, business acumen, professional sophistication, and flexibility and maneuverability in approach.
• Excellent verbal and written communication skills.
• Thorough understanding of project management principles and methods.
• Practical knowledge of and competency with various computer software applications to monitor and report project status.
• Continuation of professional development to keep abreast of emerging best practices, methodologies, and technologies.